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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The first time that I don't like the customer service. And wasted my time and money. If Mel was there he would perfect person to help me with everything
Business response:
Hi my name is Sheriff and I would like to start off by apologizing for your experience. I would like a chance to make things right. Please reach out to me on my cell at 408-687-7459 or email me at sheriff@elcerritohonda.com
The technician did not do visual inspection around the car only looked on computer and checked good or bad. My windshield wiper was bad and he said it was good and I showed the advisor how bad my windshield wiper. They called me said my air filter and carbine filter were bad. I told them I just replaced by myself was last time you guys recommended it. I asked for alignment I paid for the service but when I got home I looked into my service paperwork and didn't have my alignment diagrams attached into it. Any alignment shop... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for lack of clear communication regarding the services performed on your recent visit. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
was told 2 different things about what I wanted and did not get it
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the confusion regarding your request. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Got me in very quickly, diagnosed and repaired issue in a timely manner. The price was very high, both parts mark up and hourly rate need improvement.
Business response:
Thank you for sharing your feedback with El Cerrito Honda. We're glad to hear our team was able to get you in quickly and complete the repair in a timely manner. We also value your input regarding pricing and will be sure to review this with our management team.
I came in for an oil change and then there were problems with the car. My bill was over $2500 in cost. Everything is so expensive when I am on a fixed income.
Business response:
Thank you for your review. We understand unexpected repairs can be difficult, especially on a fixed income. If you have any remaining questions or would like to discuss your visit further, please feel free to contact our team. We appreciate the opportunity to assist you at El Cerrito Honda.
I went in for my 9:30 appointment for an oil change. They said it would be busy and not recommend I wait for it. They said it would ready by noon. I left and came back around 12:30 only to find out they gave me a new window of 2:15-2:45. My car was ready @ 4:30. I basically waited in the waiting room for most of the time.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I told them my brakes were scrubbing, they informed me, they didn't hear any scrubbing and suggested no service. And my brakes are still scrubbing.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Sure. I have a 2019 Honda Accord; all red lights came on in April while driving to work; I was scared called El Cerrito Honda; they said bring it in; asked to work with Guerrmo(he was off); asked to work with Freddy(he was off); got Jesus(he was professional while speaking; BUT had a weird vibe); they made repairs; asked if I could get any type of discounts/deals they said NO; paid $1,500.00 CASH; got a print with just Jesus' initials; asked for a receipt that I paid cash; he said he that was the receipt; asked to speak to ... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the stress and frustration you experienced during your visits. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
My appointment was 9:30 am I arrived 9:25 but was not met by an advisor until 9:55. The service was oil change and brake fluid service. The finish time was 2:30 Pm. It was later changed to 5 pm. The I was told it would be finished the next day. The next day nobody called. I had to call around noon to check on the status and was told the car was ready. I had been going to this dealer for service for over 30 years. The service has been going downhill but I have never been so disappointed.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the delays and lack of communication. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 5,915 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.