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El Cerrito Honda
- Car Dealers
- El Cerrito, CA
About this business
Location details
11755 San Pablo Ave, El Cerrito, CA, 94530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The sales associate was very rude and sarcastic I'll never go back there there again,and it took 2 hours for oil change with a prior appointment!
Business response:
Hello, my name is Sheriff Demetri and I’m the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about the delay with your oil change and that your interaction with our staff came across as rude. That is not the experience we want for our customers. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Too expensive and time consuming.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
PRICEY!!! I will take it to an independent repair shop like Firestone Tire Center for service next time. 8(
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Pleasant service advisor. Was told car might be completed early (30 minutes) then found they worked on the wrong car (looked like mine) so mine took longer. When finally completed found the tire warning light came on when driving home. Had to reset it myself. Basic service was fine details were muddled
I left requests to check several issues on my car, and no check was done. They replaced my air conditioning vent, and now when I turn it on, it makes a very loud noise. Very dissatisfied with the whole experience, especially since they kept my car for an additional day.
Business response:
My name is Sheriff Demetri and I'm the GM at El Cerrito Honda. I'm sorry you didn't get the experience you deserved. I would love an opportunity to make things right. You can reach me on my cell at 408-687-7459 or email me at sheriff@elcerritohonda.com
I went to get my recalls fixed. 1st time I went they fixed 1 of 3 recalls (fuel pump) which they told me they can fix all 3 at once (not true as they had defective supplies and no extras). 2nd trip they fixed 3 of 3 (technically only 2 items were fixed) because the fuel pump was not working after the first trip so when I went to get it fixed again on the 2nd trip it still does not work. Now I need to go a 3rd time to fix the fuel pump since my car has not been starting correctly since they "fixed" it the 1st time. So I have... read more
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about your experience with the recall repairs and the continued issue with your fuel pump . Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Manager was a Rip Off! Would not recommend anyone to that Dealership period!
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I am sorry to hear about your recent experience. This is not the impression we want anyone to leave with. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com , I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
Did a thorough job in the multipoint inspection. However, when we arrived they realized they forgot to change the fluid in one of the inspection points and I had to wait another 1.5 hoiurs until they completed this. That was frustrating and I think they should have offered to compor at least discount this last part.
Business response:
Hello, my name is Sheriff Demetri and I'm the general manager at El Cerrito Honda. Thank you for taking the time to share your experience with us. I apologize for the delay you experienced and understand how frustrating that must have been. Please reach out to me on my cell at 408-687-7459 or by email at sheriff@elcerritohonda.com. I would like to take this opportunity to turn things around. Thank you and I look forward to speaking with you.
The intake person was excellent. There was quite an aroma of unleaded gasoline left in the car, suggesting that the mechanic who actually worked directly on the fuel pump maybe did not sufficiently clean his hands.
Business response:
Thank you for your feedback about your visit to El Cerrito Honda. We're glad to hear that the intake team provided excellent service. We also appreciate you bringing the issue with the fuel odor to our attention. We will address this with our service team to ensure proper care and cleanliness moving forward. Your feedback helps us improve, and we value it.
Frequently asked questions about El Cerrito Honda
How is El Cerrito Honda rated?
El Cerrito Honda has a 4.6 star rating with 5,915 reviews.
When is El Cerrito Honda open?
El Cerrito Honda is open now. It will close at 8:00 p.m.