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Coast Cadillac
- Car Dealers
- Port Richey, FL
About this business
Location details
10133 US-19, Port Richey, FL, 34668, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Our son’s Cadillac was towed to this dealership after what we believed was a simple battery issue. After three days, the service advisor, Dave, informed us that diagnostics would cost at least $2,000, but suggested we file an insurance claim because they suspected a lightning strike. After another week without a diagnosis, our Progressive insurance agent advised us the dealership was requesting even more time, which he reluctantly approved. Communication with Dave was unprofessional—he was unresponsive for days, used profani... read more
Ordered and paid $5000 deposit for 2025 Escalade Sport with a promised delivery of 2-3 months. It’s now over 3 months and still nothing.
Extremely disappointed with new cars sales person Mariana Welch and New Car Director Nicholas Martin. I wanted to place an order for the 2025 Cadillac Escalade V series. She told me the price would be MSRP. I asked several times and she confirmed in a text message that the sales price would be MSRP. After she took my credit card number and driver's license, she sent me an invoice with $20,000 market adjustment. When I asked why, she said that her manager cannot sell at MSRP and has to charge $20,000 market adjustment. After ... read more
Business response:
Thank you for sharing your experience. We sincerely regret the frustration and confusion this situation has caused you. Our team is committed to providing a transparent and honest experience for all of our customers. We would like to address your concerns directly and ensure this matter is resolved. Our management team will be reaching out to you directly, so we can look into this further and work toward a satisfactory resolution. Your feedback is important to us.
The worse service station I have ever dealt with, made an appointment which meant nothing. Waited 7 hours for a simple diagnosis and price of $4300 to replace a power steering pump versus going down the street to a reputable company and get a price of $979 labor and material with 3 year warranty. Price gougers !! Stay clear. The service manager, Bill has a lot to learn regarding customer service.
Business response:
We're truly sorry to hear about your experience, and we sincerely appreciate you bringing this to our attention. Customer satisfaction is our top priority, and we are committed to resolving any concerns you may have. Our Service Director will be reaching out to you directly to discuss this further. Thank you for your patience and understanding.
The service department is horrible they run you around and then tell you nothing is wrong with your car because they don't want to really fix it negative five stars
Business response:
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (727) 231-1230 -- we hope to hear from you soon.
xxxxxxlooks like they’re going out of business. No vehicles in stock service department look like it was hardly working too. When in for an oil change spent $265. I think that’s excessive & I will shop around..
Took my car in for a diagnostic. I was told to diagnose an issue would be $150. 5 hours in and them tearing my car apart everywhere but where I had an issue to try and sell me crap after I had told them at drop off I’m not interested in any other service they call me and tell me they need another $150 to “continue diagnosing” because it was going to take even longer to get behind the radio. I told them absolutely not because I was told $150 to diagnose and you wasted several hours looking at unnecessary crap. Now I still hav... read more
Business response:
Hi Nickolas, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (727) 231-1230 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Scheduled oil change and tire rotation took over 3. 5 hours to be performed while I waited in the lounge at the dealership. I was told upon entering that it would only take about 1 hour. I was never informed that there would be delays. I had to ask for updates as to why it took so long. I was told they only had 1 technician working. This was at 2:45pm in the afternoon on a Tuesday.
Business response:
Hi, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (727) 231-1230. We hope to hear from you.
I HAD MY CAR AT YOUR FACILITY ON 7/27/2023 ALL DAY, AND TODAY THE SAME PROBLEM SHOWED UP AGAIN, I AM VERY DISSAPOINTED WITH YOUR SERVICE DEPT.
Business response:
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1230 to discuss what we can do to help.
Frequently asked questions about Coast Cadillac
How is Coast Cadillac rated?
Coast Cadillac has a 4.6 star rating with 2,047 reviews.
When is Coast Cadillac open?
Coast Cadillac is open now. It will close at 7:00 p.m.