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Coast Cadillac
- Car Dealers
- Port Richey, FL
About this business
Location details
10133 US-19, Port Richey, FL, 34668, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took my car in for a diagnostic. I was told to diagnose an issue would be $150. 5 hours in and them tearing my car apart everywhere but where I had an issue to try and sell me crap after I had told them at drop off I’m not interested in any other service they call me and tell me they need another $150 to “continue diagnosing” because it was going to take even longer to get behind the radio. I told them absolutely not because I was told $150 to diagnose and you wasted several hours looking at unnecessary crap. Now I still hav... read more
Business response:
Hi Nickolas, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (727) 231-1230 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Scheduled oil change and tire rotation took over 3. 5 hours to be performed while I waited in the lounge at the dealership. I was told upon entering that it would only take about 1 hour. I was never informed that there would be delays. I had to ask for updates as to why it took so long. I was told they only had 1 technician working. This was at 2:45pm in the afternoon on a Tuesday.
Business response:
Hi, we are deeply disappointed by your experience at AutoNation Cadillac Port Richey. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (727) 231-1230. We hope to hear from you.
I HAD MY CAR AT YOUR FACILITY ON 7/27/2023 ALL DAY, AND TODAY THE SAME PROBLEM SHOWED UP AGAIN, I AM VERY DISSAPOINTED WITH YOUR SERVICE DEPT.
Business response:
Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (727) 231-1230 to discuss what we can do to help.
Poor updates and communication …oil change scheduled 9 am, at 3:30 pm called to find out why car was not ready ( requested check engine light in advance of appt). Call went to voice mail..called again used operator to find someone available..finally reached a live body, only to be asked if I could leave car overnight! Stated I need my car for work, and if it wasn’t checked yet, then forget it, man from service told me it can take many hours to run a check engine light..that may be accurate, but 6 hours? Well, that’s a bit of... read more
Business response:
Hi, it's upsetting to hear that your experience was anything but stellar. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (727) 231-1230 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
First was sold a car (pulled credit for financing and furnished insurance) to be told it was sold six days earlier. Then told they will take care of me and find another car. Ended up with a similar car but paid over 1k more, which they were not willing to make amends for the previous car. Once I received the second car and took it for a test drive, reported the rotors were bad. Following day I noticed the cruise control and lane assist didn't work plus the rearview mirror fell off the windshield. Took it in to a service cent... read more
Business response:
Hi Omar, we appreciate you taking the time to respond. The staff at AutoNation Cadillac Port Richey take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (727) 231-1230. We hope to hear from you.
Terrible experience working with this dealership. Absolutely horrible customer service. I have worked with numerous dealers in the area during my car buying experience and none of them have been as unprofessional as this one. “The customer is always right” is not a phrase that is practiced at this dealership, and they will treat you as if it is a privilege for you to buy a car from them. And don’t even bother having a car moved from another dealership. I had a car moved to the dealership, test drove it, made it clear that I ... read more
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. We are deeply disappointed by your experience at AutoNation Cadillac Port Richey. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (727) 231-1230 to discuss what we can do to help.
So, here is how I spent over 4 hours of my Saturday. Go to buy this car, test drive, fill out paperwork, paying cash. Get to the point of getting a temporary tag and paying, and Robby notices the temp tag says the car is black, it’s not, it’s red. The finance manager says “oh, that doesn’t matter” and I say “yes it does, we will get arrested for driving a car that doesn’t match the tag”. He gets annoyed and has someone go check the VIN number, it’s wrong. Mind you I have already added it to my insurance and our tags are tran... read more
Business response:
Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com. Thank you!
Very Disappointed I traded in my Anniversary Edition Cadillac Eldorado I had shipped from Hawaii. They took advantage of me for about 3 years. At 74,000 miles, and thousands of dollars later, the engine blew up. So I got an SRX from them. Thinking everything was up to date. Nope; Needed new tires. $800. Oil change. $130. Transmission Service. $211. Maintenance schedule says I need new spark plugs. $450. So disappointed that they sold me a car that was not maintained. You would think, buying a Cadillac from a Cadillac dealer,... read more
Business response:
Scott, we have forwarded your feedback to our management team for review.
I tried to buy a Chevy Spark EV (used) from them this week, but they would not come down even $1 from the advertised price. Additionally, they added $799 for clear blue sky, then mocked me when i asked for a better deal. I will buy my car elsewhere.
Business response:
Larry, thank you for sharing your feedback. We have shared it with our internal team for review.
Frequently asked questions about Coast Cadillac
How is Coast Cadillac rated?
Coast Cadillac has a 4.6 star rating with 2,117 reviews.
When is Coast Cadillac open?
Coast Cadillac is closed now. It will open at 8:30 a.m.