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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bad experience and bad services just care about money Bad experience and bad services just care about money they didn’t care my car even paid a lot of money still concerned about the service they did my car i am costumer here a long time never had like this.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Sales experience was absolutely horrendous. Sales experience was absolutely horrendous. Service department was fine but I’ll never go back now that my free one is used. The sales experience I had at Tenvoorde Ford was the worst I have ever experienced. It’s actually kind of unbelievable how hard they tried to distort the numbers in every way possible. I’ve traded many pickups at several different dealerships. Tenvoorde tried to be dishonest with the numbers three different times throughout the sales process. First, was on th... read more
Business response:
Hello Ben, we’re sorry to hear that your experience fell short of your expectations. We apologize for the confusion and frustration you encountered during the sales process. We take your feedback seriously and would like to look into this further to address the issues and prevent similar problems in the future. Please reach out to David Rodriquez at drodriguez@tenvoordeford.com directly so we can discuss your experience in more detail and work towards a resolution.
dont' want to do a reply and don't appreciate it being a dont' want to do a reply and don't appreciate it being a requirement for this survey
Tenvoorde sold me a vehicle that broke down a week later. Tenvoorde sold me a vehicle that broke down a week later. After talking to their service department I was told the part that broke was "luck of the draw" when it comes to passing inspection. While mechanics I spoke with outside the dealership said the opposite. I also heard from someone who used to work in their service department who confirmed that the tenvoorde service department does not do their jobs fully and definitely puts vehicles on the lot to sell that defin... read more
Business response:
Megan, we are sorry for your experience. Every vehicles gets a used vehicle inspection that is mirrored off the Ford Certified Pre-Owned checklist. None of the suspension items on your vehicle failed at inspection. Every vehicle we sell has our name on the back of it and that’s why we gave you a loaner vehicle while yours was being repaired in Duluth when we didn’t have to. We want your experience to be great and help where we can, when we can. The reason we use the Ford Certified Pre-Owned checklist is to find any issues be... read more
After my last oil change we had oil drip onto our garage After my last oil change we had oil drip onto our garage floor, then within a week the alternator went out on our 2020 Ford F150. The mechanic told us there was oil on the alternator, which was probably the cause of it shorting out, otherwise he's never seen a 4 year old Ford alternator fail. I can't prove it was due to the Tenvoorde Oil Change, but relative to the timing of the oil change, oil on the floor and failure of the alternator, suggests someone was sloppy wit... read more
Business response:
Hello, we apologize for the issues you experienced after your recent visit. This isn't the standard we aim to uphold. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly so we can investigate and address these concerns promptly. Your satisfaction is important to us, and we want to make sure we resolve this situation to your satisfaction.
I came in for an oil change and the service tech cracked I came in for an oil change and the service tech cracked my oil pan and didn't install the splash guard back properly. I wasn't made aware of this until I found out, several days later, when there was a big pile of oil on my garage floor. They fixed their mistake but this is now multiple times that a simple oil change hasn't been done correctly from them.
Business response:
Hi Michael, we sincerely apologize for the inconvenience and frustration caused by your recent experience. We appreciate your patience and understanding as we corrected the problem with your oil pan and splash guard. Your feedback is invaluable to us, and we're committed to ensuring every service meets our high standards moving forward. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly if you’d like to discuss this matter further or have any questions.
Once you buy and get your money the won't honor there use Once you buy and get your money the won't honor there use car warranty they sent me home with bad breaks the should have been replaced, when they do oil changes the don't do the compete job air filter full of bugs
Business response:
Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 o... read more
Quick Lane at Tenvoorde is not quick by any standards. Quick Lane at Tenvoorde is not quick by any standards. They claim they walk-in only, but Tim informed me they do take appointments for the bigger jobs, which explains why their service gets so backed up. The reason for my poor rating for Tenvoorde is due to an accumulation of events and the long wait times I have experienced I have experienced. First, I need to tell you that I only own one Ford vehicle. Otherwise, I have always taken all my other vehicles to Gilleland Ch... read more
Business response:
We apologize for the inconvenience and the accumulation of issues you've experienced, Dave. Your feedback is crucial for us to improve our services. Please reach out to Chase Olson at colson@tenvoordeford.com so we can address these concerns and work towards a resolution. Thank you for bringing this to our attention.
My car didnt have a jack or tire iron or nothing hold My car didnt have a jack or tire iron or nothing hold the spare tire in
Business response:
David – we apologize for the oversight. Scott reached out to you to make sure we get the correct jack and tire iron ordered for you. We sincerely apologize this happened and are revisiting our inspection process so this doesn’t happen again. If you do not get satisfactory service from Scott in the replacement parts, please reach out to the general sales manager Kris via email at kculhane@tenvoordeford.com. Thank you for your business.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,798 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open tomorrow at 8:00 a.m.