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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I came in for an oil change and the service tech cracked I came in for an oil change and the service tech cracked my oil pan and didn't install the splash guard back properly. I wasn't made aware of this until I found out, several days later, when there was a big pile of oil on my garage floor. They fixed their mistake but this is now multiple times that a simple oil change hasn't been done correctly from them.
Business response:
Hi Michael, we sincerely apologize for the inconvenience and frustration caused by your recent experience. We appreciate your patience and understanding as we corrected the problem with your oil pan and splash guard. Your feedback is invaluable to us, and we're committed to ensuring every service meets our high standards moving forward. Please contact Craig Schaefer at cschaefer@tenvoordeford.com directly if you’d like to discuss this matter further or have any questions.
Once you buy and get your money the won't honor there use Once you buy and get your money the won't honor there use car warranty they sent me home with bad breaks the should have been replaced, when they do oil changes the don't do the compete job air filter full of bugs
Business response:
Hi Robert, we are sorry you feel this way. After you and Kris talked and we paid for the entire service bill of items that are not covered in the Complementary Lifetime Limited Powertrain Warranty, we took you at your word that day that you were happy. Again, sorry we let you down. The brakes measured out at 6mm in the front and 8mm in the back so they were not in need of replacement. We want happy customers so please reach out to Kris again if you would like to discuss the matter further. You can reach him at 320-251-0540 o... read more
Quick Lane at Tenvoorde is not quick by any standards. Quick Lane at Tenvoorde is not quick by any standards. They claim they walk-in only, but Tim informed me they do take appointments for the bigger jobs, which explains why their service gets so backed up. The reason for my poor rating for Tenvoorde is due to an accumulation of events and the long wait times I have experienced I have experienced. First, I need to tell you that I only own one Ford vehicle. Otherwise, I have always taken all my other vehicles to Gilleland Ch... read more
Business response:
We apologize for the inconvenience and the accumulation of issues you've experienced, Dave. Your feedback is crucial for us to improve our services. Please reach out to Chase Olson at colson@tenvoordeford.com so we can address these concerns and work towards a resolution. Thank you for bringing this to our attention.
My car didnt have a jack or tire iron or nothing hold My car didnt have a jack or tire iron or nothing hold the spare tire in
Business response:
David – we apologize for the oversight. Scott reached out to you to make sure we get the correct jack and tire iron ordered for you. We sincerely apologize this happened and are revisiting our inspection process so this doesn’t happen again. If you do not get satisfactory service from Scott in the replacement parts, please reach out to the general sales manager Kris via email at kculhane@tenvoordeford.com. Thank you for your business.
Awesome people! Awesome people! But can never get a hold of them and no responses back ever! Tried to call and leave messaged 3 times now
I was stuck with a $4,500 bill that should have been I was stuck with a $4,500 bill that should have been covered by warranty. The issue was brought up numerous times since the recall was issued on my truck but I was told numerous times there was no issue. I was jerked around until after I was over the factory warranty was up and then told I'd have to pay for the repair.
no thanks no thanks no thanks no thanks no thanks no no thanks no thanks no thanks no thanks no thanks no thanks no thanks no thanks.
Business response:
Hi Mike, Thank you for your 5-star rating! We appreciate your feedback and are glad to have provided you with excellent service. If you have any questions or need further assistance, feel free to reach out.
They lie and deceive potential customers to make a sale They lie and deceive potential customers to make a sale then do not care after the fact.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Probably some of the worst customer service I have Probably some of the worst customer service I have received absolutely no communication with Mike no emails no texts no updates on vehicle
Business response:
Hi Matthew, We're truly sorry to hear about your experience. Per our conversation, this doesn't align with our standards or service. We appreciate you taking the time to speak with our service manager, Craig Schaefer, about your experience. If you have any questions or concerns, please reach out to our service manager directly at cschaefer@tenvoordeford.com. Best regards Tenvoorde Ford Team
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,895 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open on Monday at 8:00 a.m.