This profile has been claimed by the business owner or representative.
Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I made an appointment to have my truck serviced, it was I made an appointment to have my truck serviced, it was in the shop for over 24 hours, every time I checked on it they told me it was on the lift but said they would get back to me soon,I was told this by 2 different people. Eventually I just stopped in to check on it, my truck was still parked in the back of the parking lot covered with snow, it had never been touched.
Business response:
Hi Josh, I’m very sorry your truck wasn’t worked on as expected and that you weren’t kept informed. That is not the experience I want for anyone at Tenvoorde Ford. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can look into what happened and make sure this is handled properly. Your feedback is important and will be taken seriously.
Like the car we purchased, just don’t understand why they Like the car we purchased, just don’t understand why they always find something wrong, when we bring it in for a oil change, maybe they sold us a lemon
Business response:
Hi KB- We tried to contact you about this concern. We found an oil leak under your vehicle that will be covered under warranty. We understand this is twice in 6 months and know how frustrating that can be. It sounds like the warranty may not have been explained by us correctly, so we apologize for that. Please return our general managers call or contact the service department so we can get the oil leak taken care of for you. Thank you. David Rodriguez General Manager Tenvoorde Ford 185 Roosevelt Rd St. Cloud, MN 56301 d. 320... read more
I was hoping to have a good experience with this I was hoping to have a good experience with this dealership and it did not turn out that way. I had asked for 2 key fobs for my truck at least 3 times with my salesman during before I bought the truck. I was told they may show up on his desk I kept asking and kept getting excuses. When I picked up the truck I asked for the 2nd fob and again was told it may show up on his desk. I was never told it was not going to be included. I stopped in a week after I took the vehicle and as... read more
Business response:
Thank you for sharing your feedback with us, and we truly apologize for the inconvenience you experienced regarding the second key. We understand how frustrating it can be when expectations around communication aren’t met, and we sincerely regret that this caused any confusion or frustration. We genuinely appreciate your patience throughout this situation, and are happy that our gesture of goodwill helps to make up for any inconvenience caused, and we want to assure you that we’re taking steps to improve communication moving... read more
Maintenance they did fixed nothing. Maintenance they did fixed nothing. Transmission is still doing the same thing. I am done!
Business response:
Loren, we understand your frustration and are following the Ford procedures and process to repair your vehicle. Ford requires that we first do a reprogram and relearn of the transmission which is different than a maintenance. There are more steps in the repair process from Ford that we need to follow since step 1 did not work. Mike will be in touch with you about what do to moving forward. We want the problem fixed immediately for your truck as well but we have to follow Ford’s repair process for this issue. If you would lik... read more
East to schedule service. East to schedule service. Department was closed before advertised time leaving us to figure out where to go.
Business response:
Thank you for your feedback. We’re sorry to hear the service department closed earlier than expected and caused inconvenience. This is not the experience we want for our customers. We appreciate you bringing this to our attention and will work to prevent it from happening again.
Unorganized. Unorganized. They promised truck ASIS, but when pick up truck the running boards were missing.
Business response:
Andrew, we are sorry for your experience. We did sell the vehicle As-Is, which you saw in person before the purchase, and it did not have the running boards. You later saw a photo with the defective peeling chrome running boards attached before they were removed due to the defect and wanted them added back on after they were disposed of. As a goodwill gesture we purchased some hardware for the running boards you added. If you would like to discuss the situation further, please contact Kris Culhane at kculhane@tenvoordeford.c... read more
Price was great but felt like the salesperson and manager Price was great but felt like the salesperson and manager we very pushy and they definitely cared more about the sale than making sure we were getting the best deal. Can’t say I plan to return for future purchases.
Business response:
Thank you for sharing your experience. While we’re glad the price met your expectations, we’re sorry to hear you felt pressured during the process. That’s not the experience we aim to provide. Please feel free to reach out to Kris Culhane at kculhane@tenvoordeford.com so we can better understand what happened and work to improve.
This is an awesome dealership to work with but Brandon This is an awesome dealership to work with but Brandon needs to work on his personal interactions, it’s all about the SALE to him and nothing more We ended up with him because Dan L was gone for the day, I wish we would’ve waited as our service was very poor
Business response:
Hello, Thank you for your feedback. We appreciate you sharing your experience. We’re glad to hear you had a positive overall impression of the dealership, but we apologize that the service you received didn’t meet expectations. Please contact David Rodriguez at drodriguez@tenvoordeford.com so we can address your concerns and ensure a better experience for you in the future. We hope to have the opportunity to serve you again.
My experience was good and the employees were good. My experience was good and the employees were good. I do have a couple of issues to mention that would have made my experience much better. I was initially “low balled” on my trade. After I protested it was brought up to a reasonable level. I felt this was a tactic that is being used on everyone as there probably are a number of people who do not protest. The protection package was not adequately explained. The sheet placed in front of me did not have pricing on it. It was ... read more
Business response:
Hi, and thank you for your feedback. We're glad to hear your overall experience and interactions with our team were positive. That said, we appreciate you bringing up your concerns about the initial trade offer and the explanation of the protection package. We understand how important transparency is, and your input helps us improve. Please feel free to reach out to Kris Culhane at kculhane@tenvoordeford.com so we can address your concerns more directly and ensure a better experience moving forward.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,798 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is open now. It will close at 8:00 p.m.