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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Was very convenient to have my oil change right at my Was very convenient to have my oil change right at my work. Downfall was I had to call 5 times to finally pay for it. I also paid for the works package and my windshield fluid level was low the next week? and my oil levels were never reset, which is not a huge deal but when I paid for the upgraded package I figured that would be done as well. Not terrible but, unsure if I will go back.
I got great service here. I got great service here. Would recommend to friends and family. Quick and easy. Appreciated the value of my time
Thanks for the great vehicle in my Ford Explorer! Thanks for the great vehicle in my Ford Explorer! The staff was exceptional and the support after has been outstanding! David
Very satisfied My salesperson Naja was enjoyable to work with, ws able to meet my needs and get the deal done. The purchase process was easy and seamless. I would definitely buy again from Naja and Tenvoorde Ford. It was well worth the drive to St. Cloud . Thanx Naja
Be nice to keep your price down getting to high and Be nice to keep your price down getting to high and didn't do everything
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Very helpful. Very helpful. My car had to be towed from nearby town. They called and kept me in the loop during the entire repair process. They also delivered my car to me since I was stuck at work and didn't have other transportation.
Business response:
Hello Lizzie, We’re glad to hear that the team at Tenvoorde Ford was able to make a stressful situation much easier for you. It’s great that you were kept informed throughout the repair process and that we could deliver your car to you. Thank you for sharing your experience!
Misdiagnosed my vehicle, told me was fixed and was not. Misdiagnosed my vehicle, told me was fixed and was not. Then when picked it up found only 1 of 2 issues was resolved and had for weeks. VERY disappointed.
Business response:
We’re sorry your recent service visit did not meet expectations. We appreciate you taking the time to speak with Craig and giving us the opportunity to re-evaluate your vehicle. If you have any additional questions or concerns, please contact Service Manager Craig directly at [emailprotected]. We value your business and look forward to continuing to support your vehicle’s service needs.
I was a little disappointed because they didn’t do I was a little disappointed because they didn’t do everything that I asked Them to do
Business response:
Hi Richard, We are sorry to hear that your visit didn’t meet your expectations. We appreciate the phone call with Craig and the feedback so we can get better. We look forward to resolving your concerns at your next visit. Feel free to reach out to Craig with any other concerns at cschaefer@tenvoordeford.com.
I must say I've now gone from disappointed to very I must say I've now gone from disappointed to very disappointed with my experience at Tenvoorde and will not be shy in sharing my experience. The military discount is something I asked about multiple times when buying both with sales and in the finance office. I should have been told before committing to a purchase that it was not compatible with discounts being applied on my lease. Unfortunately this was not conveyed until nearly a month after the sale. I know it is Ford's ... read more
Business response:
Hello, thank you for taking the time to share your feedback about your experience at Tenvoorde Ford with me. Although we never want to have lapses in communication or process, I'm happy we were able to discuss the issues and find some resolution. Your feedback helps us improve, and that is invaluable. Thank you again. Kris Culhane
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,798 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is open now. It will close at 8:00 p.m.