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Tenvoorde Ford, Inc.
- Car Dealers
- St. Cloud, MN
About this business
Location details
185 Roosevelt Rd, St. Cloud, MN, 56301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unorganized. Unorganized. They promised truck ASIS, but when pick up truck the running boards were missing.
Business response:
Andrew, we are sorry for your experience. We did sell the vehicle As-Is, which you saw in person before the purchase, and it did not have the running boards. You later saw a photo with the defective peeling chrome running boards attached before they were removed due to the defect and wanted them added back on after they were disposed of. As a goodwill gesture we purchased some hardware for the running boards you added. If you would like to discuss the situation further, please contact Kris Culhane at kculhane@tenvoordeford.c... read more
Price was great but felt like the salesperson and manager Price was great but felt like the salesperson and manager we very pushy and they definitely cared more about the sale than making sure we were getting the best deal. Can’t say I plan to return for future purchases.
Business response:
Thank you for sharing your experience. While we’re glad the price met your expectations, we’re sorry to hear you felt pressured during the process. That’s not the experience we aim to provide. Please feel free to reach out to Kris Culhane at kculhane@tenvoordeford.com so we can better understand what happened and work to improve.
This is an awesome dealership to work with but Brandon This is an awesome dealership to work with but Brandon needs to work on his personal interactions, it’s all about the SALE to him and nothing more We ended up with him because Dan L was gone for the day, I wish we would’ve waited as our service was very poor
Business response:
Hello, Thank you for your feedback. We appreciate you sharing your experience. We’re glad to hear you had a positive overall impression of the dealership, but we apologize that the service you received didn’t meet expectations. Please contact David Rodriguez at drodriguez@tenvoordeford.com so we can address your concerns and ensure a better experience for you in the future. We hope to have the opportunity to serve you again.
My experience was good and the employees were good. My experience was good and the employees were good. I do have a couple of issues to mention that would have made my experience much better. I was initially “low balled” on my trade. After I protested it was brought up to a reasonable level. I felt this was a tactic that is being used on everyone as there probably are a number of people who do not protest. The protection package was not adequately explained. The sheet placed in front of me did not have pricing on it. It was ... read more
Business response:
Hi, and thank you for your feedback. We're glad to hear your overall experience and interactions with our team were positive. That said, we appreciate you bringing up your concerns about the initial trade offer and the explanation of the protection package. We understand how important transparency is, and your input helps us improve. Please feel free to reach out to Kris Culhane at kculhane@tenvoordeford.com so we can address your concerns more directly and ensure a better experience moving forward.
I am not sure who Taylor or Chad are? I am not sure who Taylor or Chad are??, so I cannot rate them. My experience with James was frustrating. He was helpful at first, but after that things declined. He didn't show up for our scheduled test drive so I worked with Heather. Then it was back to James. A little confusing who I was supposed to be working with. As our conversations continued, I was told certain things would be fixed on the truck. The truck was delivered to me, which was nice, but turns out it wasn't ready and made... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I got new tires put on my suv on the drive home my wheel I got new tires put on my suv on the drive home my wheel covers fall off and I lose them so I call Tenvoorde ford to see if they would replace them they said they would they said we will order them and ship them to my address it’s been two months and I haven’t heard anything!! I guess they forget about there customers
Business response:
Deveil, we are sorry the wheel covers never got to you. We are looking into it and will contact you with a resolution. Thank you for bringing this to our attention.
Barry Jensen was fantastic. Barry Jensen was fantastic. The dealership leadership was not. I was sold a bumper to bumper extended warranty that the sales staff said covered everything. It doesn't. They need to explain to customers that if the dealership breaks a bolt during a repair, that it's not covered. The dealership also failed to take care of a repeat customer. The dealership service tech broke a bolt, resulting in my having to pay for something they broke. The dealership should have taken care of their repeat customer... read more
Business response:
Hi Kevin, we appreciate your feedback and are sorry to hear about your frustration regarding the warranty and service experience. We understand your concerns and regret any miscommunication about coverage and your repair situation. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com, and we would be happy to discuss this further.
Misleading untruthfully misleading by saying that the Misleading untruthfully misleading by saying that the sticker price was 80 thousand new when infact we found the sticker was 62 when it was new. Sent over four different sale people to work on me so I really don't know who I was working with. Said they would install new tires of whatever brand I choose and didn't hold to that agreement. Agreed to a 4 thousand service contract only to find out they added another 8 thousand contract without my approval. They both did the sa... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
It has been almost two months and they were supposed to It has been almost two months and they were supposed to install a camera, fud flaps and there is no tray in the center counsel. I am still waiting. The communication has been xxxx. They are completely worthless getting me information. I am so mad that I purchased this explorer without these things being done before I picked it up. I will not recommend them for anything and will more than likely tell people to go somewhere else. I am very surprised with the lack of follo... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Tenvoorde Ford, Inc.
How is Tenvoorde Ford, Inc. rated?
Tenvoorde Ford, Inc. has a 4.5 star rating with 2,697 reviews.
When is Tenvoorde Ford, Inc. open?
Tenvoorde Ford, Inc. is closed now. It will open tomorrow at 8:30 a.m.