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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I've been a client since 2003 and have purchased several vehicles from this dealership. The sales staff have always been courteous and friendly, especially Brian Evans who helped me with my last purchase in 2020. It was a customized special vehicle, and he collaborated with me from start to finish. The associates in the service department have always been professional and helpful. Eddie was one of my favorites, as was Joe. I recently had an issue with my 2002 Ford Thunderbird. Although I didn't buy the car from them (it wa... read more
Business response:
Hi Nikki, thank you for sharing such a thoughtful review and for being a loyal part of the Star Ford Lincoln family since 2003. It means a lot to hear how consistently positive your experiences have been over the years. Brian Evans will be glad to know his dedication during your custom purchase left a lasting impression. It is also great to hear your kind words about our service team, especially Eddie, Joe, and Danielle Sam Davis. We are glad Sam was able to take care of the issue quickly and get you back on the road without... read more
This place is very nice and basically treat you with kid gloves. I was greeted with a smile by Sarah Reinschmi. I had a slow leak on my rear tire, and told me to go into the office to wait till she delivered my car to the mechanic. After a short while she came back and showed me my tire had a big screw in it. It also turned out my tires were cracking and needed replacement (I kind of expected that). She gave me a price for 4 Michelin tubeless tires and told me if I wanted to shop around that Star would match the price. I ... read more
Business response:
Hi Cristina, we’re so happy to hear about your recent visit to Star Ford Lincoln. It sounds like Sarah really took great care of you and made the whole process easy and even enjoyable. We’re glad you left with your car looking great and that all aspects of your visit were handled smoothly. Thank you for taking the time to share your experience!
So, it has been several months since my purchase of a used 2022 Ford Raptor. I purposely waited to write my review, as I wanted to make sure all went well. I have purchased many vehicles over my years and have to say, this purchase rates amongst the top. Mark Aghili is one of the most professional salespeople I have dealt with. From start to finish, Mark stayed on top of things, to assure all commitments were followed thru and met. Mardin the used car manager made sure all services, new tires, etc. were completed and truck w... read more
Business response:
Hi Bill, thank you for taking the time to share such a detailed review. It’s fantastic to hear that your experience with Mark and Mardin exceeded your expectations. We’re thrilled you’re enjoying your 2022 Ford Raptor and that your experience with Star Ford Lincoln was such a positive one.
Throughout the years Star Ford has been the dealership of my family's choice. I returned recently to look for a new vehicle for our family, and was pleasantly surprised that the quality of service was the same professional experience I knew as a younger adult. Vanessa, the salesperson was kind, patient, and professional. She took the time to answer our family's questions, help us find what we needed and wanted, and was kind. If you are looking for an easy, no pressure experience in finding a Ford for you, ask for Vaness... read more
Business response:
Hi Joseph, Thank you for sharing your experience! We’re thrilled to hear that Star Ford of Glendale continues to provide the professional and welcoming service your family has come to expect. It’s wonderful to know Vanessa was able to guide you patiently and help you find the perfect vehicle. We’ll be sure to pass along your kind words to her.
Nelson Soliz, service manager did an outstanding A+ job helping me with a recall and installation of a large accessory on my new Maverick. After a rough start with another service clerk, Nelson was very professional and offered above and beyond service. Very grateful for his help and the service at Star Ford.
Business response:
Thank you Diana for sharing your experience with Star Ford Lincoln. We are so glad Nelson Soliz was able to turn things around and provide you with the professional, above and beyond service you deserve. Your feedback means a lot and we are grateful for the chance to assist with your Maverick.
They charge a fee for credit card purchases on services. I've never been charged a credit card fee for services at other dealerships. (this is unusual even for independent mechanics).
Business response:
Hi Nicole, Thank you for sharing your feedback. We understand how unexpected fees can be frustrating. Your comments are important, and we’ll review them to ensure our payment policies are clear for all customers at Star Ford of Glendale.
I have a Lincoln that I got through the dealership in van nuys. I had a great sales person there but the service dept was a bit of a hassle. I switched to this dealership. So my review is for service only. They are awesome!!! It's easy to get in. They are efficient. There is great communication. They sometimes come to my home to do recalls or updates (when feasible). They offer a pick up/drop off service for repairs. They do a great job and I'm very satisfied with the service I receive. I am giving 4 stars because today ... read more
Business response:
Thank you, Dawn, for your detailed feedback. We’re glad to hear you’re happy with our service and the communication you receive. We also appreciate your honest comments about the waiting area and will look into making it more comfortable. Your input is valuable to us, and we’re grateful for your continued trust.
Star Ford did an excellent job on a headlight issue after service. Really appreciate help from Christian, the service advisor, and Jose, the mobile tech, who are both unfailingly polite and followed up to make sure everything was fixed. Thank you both!
Thank you Ethan! We stopped in because our rental Expedition had a stuck chair that we couldn't fix. He was so nice from the start. Took a minute to fix it. Then we broke it again and he came right out, same patience and friendliness. Showed us again how to fix it. Such a nice experience. Thanks Ethan!
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,919 reviews.
When is Star Ford open?
Star Ford is open now. It will close at 8:00 p.m.