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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I have a Lincoln that I got through the dealership in van nuys. I had a great sales person there but the service dept was a bit of a hassle. I switched to this dealership. So my review is for service only. They are awesome!!! It's easy to get in. They are efficient. There is great communication. They sometimes come to my home to do recalls or updates (when feasible). They offer a pick up/drop off service for repairs. They do a great job and I'm very satisfied with the service I receive. I am giving 4 stars because today ... read more
Business response:
Thank you, Dawn, for your detailed feedback. We’re glad to hear you’re happy with our service and the communication you receive. We also appreciate your honest comments about the waiting area and will look into making it more comfortable. Your input is valuable to us, and we’re grateful for your continued trust.
Star Ford did an excellent job on a headlight issue after service. Really appreciate help from Christian, the service advisor, and Jose, the mobile tech, who are both unfailingly polite and followed up to make sure everything was fixed. Thank you both!
Thank you Ethan! We stopped in because our rental Expedition had a stuck chair that we couldn't fix. He was so nice from the start. Took a minute to fix it. Then we broke it again and he came right out, same patience and friendliness. Showed us again how to fix it. Such a nice experience. Thanks Ethan!
Follow up - Manny the service manager for Star Ford got in touch with me regarding my complaint and refunded a substantial amount of my payment. His decision to do that was appreciated by me and I'm thankful that he took the time to make things right. Looks like Star Ford owns up to their mistakes and they do what they can to make the customer happy. Good job, Manny!
They've had very good, quick service the several times I've been here. Last time, in particular Kristin in their service department went above and beyond with truly excellent and proactive service for something that had to be done, which I'm truly grateful for. Recommended for all service needs.
I recently purchased a 2024 Lincoln Nautilus with reasonable monthly payments. My sales person Mr. Mirzoian, provided me with excellent service. He was attentive and made the process seame serene. Even the financial process was easy and quick. I would recommend this dealership for any future car purchases. You will not have buyers remorse with a Lincoln.
Christian was beyond helpful. I brought my car in for service and had additional concerns. He was able to give me all the information I needed and made the process super easy. I would definitely recommend working with him again.
Had a great experience in the parts department. Jessica helped me find a few parts for vehicles which I forgot to bring VIN for. Couldn't be happier with the customer service.
Thank you Andy for making my Ford Explorer purchase, something that is usually fraught with anxiety and doubt, a pleasurable experience. Thanks for making it a breeze.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,879 reviews.
When is Star Ford open?
Star Ford is closed now. It will open at 10:00 a.m.