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Star Ford
- Car Dealers
- Glendale, CA
About this business
Location details
1101 S Brand Blvd, Glendale, CA, 91204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I went in because the monitor to read the tire pressure on my car turned off. It was still under warranty. It was recommended to only be a drive in appointment. They took me right away. I chose to wait in their waiting room, which was comfortable with tables padded chairs, food vending machines. They kept me up-to-date on the fixing time then got me on my way. Eddie Gonzalez was polite and took care of me well.
Business response:
Hi Anna, thank you for sharing your experience with Star Ford Lincoln. It is great to hear the team was able to take you right in for your warranty concern and keep you updated while your vehicle was being repaired. We are glad the waiting area was comfortable during your visit. Eddie Gonzalez will be happy to know his polite and attentive service made a positive impression.
I had an excellent experience at Star Ford. I've been a Jeep owner for years, so I wasn't necessarily planning on buying another Ford, but the team here completely changed my mind. Andy and Justin made the entire process smooth, straightforward, and honestly one of the best vehicle buying experiences I've had. They were professional, knowledgeable, and never pushy. They took the time to answer my questions, explain the options, and made sure everything went exactly the way it was supposed to. What really stood out was how ... read more
Business response:
Hi Travis, thank you for sharing your experience with Star Ford Lincoln. We’re thrilled to hear Andy and Justin made your vehicle purchase smooth and enjoyable. It’s wonderful that their professionalism and clear communication helped you feel confident in your decision to return to a Ford. Your recommendation means a lot, and we’re glad you’re happy with your new vehicle.
Jenny and Nicole are the bomb!, I brought my daughters Fusion in for a repair and I was treated like a VIP. Good personalities, quick and responsive. They made the experience of dealing with a dealership pleasurable.
Business response:
Hello Enrique, we’re thrilled to hear Jenny and Nicole made your visit to Star Ford Lincoln such a positive experience. It’s great knowing you felt like a VIP and that their responsiveness and personalities made everything enjoyable.
Wow! They make you feel like a Star. This is a Star dealership for sure ! Nelson Soliz treated us like Royalty! Best customer service ever !
Business response:
Hi Karen, Thank you for sharing your experience at Star Ford Lincoln. We’re thrilled to hear Nelson Soliz made you feel valued and provided exceptional customer service. It’s wonderful to know your visit truly lived up to the “Star” standard!
Wow! They make you feel like a Star. This is a Star dealership for sure ! Nelson Soliz treated us like Royalty! Best customer service ever !
Business response:
Hi Karen, Thank you for sharing your experience at Star Ford Lincoln. We’re thrilled to hear Nelson Soliz made you feel valued and provided exceptional customer service. It’s wonderful to know your visit truly lived up to the “Star” standard!
Brought my car here after a terrible experience with the Ford in Downtown Los Angeles. Martin has been an amazing rep. While I already had a rental reservation, Star offers rental discounts and transportation to your rentals. My ride arrived just as I signed the paperwork. Perfect timing. The communication and transaction were super smooth and the cost was beyond reasonable for a dealership as I had several issues resolved. The only issue I had was that once your car is there you are not able to call and speak to a live pe... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
The dealership ultimately resolved my issue and properly diagnosed and fixed the rattling noise. The necessary parts were replaced and the problem is fully resolved. I appreciate the team making sure it was handled correctly.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
So happy with my Mustang MachE custom order! And thanks to the great team Christian in the service center! Easy to work with and very good fast service!
Business response:
Hi Lawrence, it’s wonderful to hear you’re happy with your Mustang MachE. Christian and the team at Star Ford Lincoln are glad they could make the process smooth and provide fast, reliable service. We look forward to helping you enjoy your new vehicle for years to come.
Nelson Soliz took care of my car and solved all the problems I was there for. I will highly recommend it to anyone that goes to Star Ford for service.
Business response:
Hi Cesar, thank you for taking the time to share your experience. We are glad Nelson Soliz was able to handle everything you needed at Star Ford Lincoln. Your recommendation means a lot, and we are happy you had such a positive visit with our service team.
Frequently asked questions about Star Ford
How is Star Ford rated?
Star Ford has a 3.9 star rating with 1,919 reviews.
When is Star Ford open?
Star Ford is open now. It will close at 8:00 p.m.