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Romeo Chevrolet Buick GMC, LLC
- Car Dealers
- Lake Katrine, NY
About this business
Location details
1665 Ulster Ave, Lake Katrine, NY, 12449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Marques worked with me to find just the Silverado RST I wanted. Installed a few extras at the dealership that were perfect and done quickly. Price was very good, and I felt at ease with the covid pre-cautions both during the test drive and in the office. Marques is very friendly and helpful. The whole process went very smooth.
Business response:
Your satisfaction is important to us, so we want to sincerely thank you for choosing Romeo Chevrolet Buick GMC, Llc. We are always more than happy to assist you if anything else comes up. Take care!
My husband and I keep returning to Romeo (5 times!) because we know that our business is valued. Pete Fabiano is always fair when it comes to our trade in value and he works hard to retain our business. We appreciate him tremendously. Ashley Sadler was our salesperson this time and she was awesome. We weren’t able to pick up our new truck for a few days because of our work schedule. Throughout the week, Ashley kept in contact with us through text messages. We really appreciated that. When we arrived on our scheduled pick up ... read more
Business response:
Hi, we're happy you found our staff to be so supportive during your experience here at Romeo Chevrolet Buick GMC, Llc. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Until the next time we meet, take care!
I give them a 1 star ONLY because of the sales department. The purchasing part was alright even though it took almost 6 hours for paperwork. The service department on the other hand is terrible. I bought a certified preowned through Romeo Chevy in Kingston and voiced my concerns about the rotors being extremely rusty/warped as well as paint missing on the rear door. They took my car in, kept it for 3 days to only replace the back rotors and pads (it needed them all around) as well as put extra miles on the car before I retur... read more
My new car purchase was nothing short of amazing at Romeo Chevrolet. The staff was unbelievable from the time I stepped in the door until the moment I drove off in my brand new car. Their hard work and dedication to customer service was truly shown through their actions. Thank you to everyone at Romeo Chevrolet for the best car buying experience I’ve ever had.
**TERRIBLE - AVOID AT ALL COSTS** Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager cal... read more
Business response:
Dear Mr. Lynds, we appreciate that there was a lot to consider in making this purchase possible. In response to your comments… 1. Your black emblems cost has been refunded to you via check cut on 12/2/2020 2. Your $1000 deposit has been credited back to your credit card PRIOR to your comments 3. The vehicle passed NYS Inspection. We had our driver drive the vehicle to Massachusetts to have the inspection done where it did not pass. You now insist on $800 discount which we will not give. So we will not sell you our vehicle. 4... read more
Claire, Steve and Jonah were all so accommodating. Quick responses, prompt and extremely helpful. Buying a new car can be a stressful experience but this dealership and their team make you feel like family. My wife and I agreed, this one of the best customer service experiences we’ve ever had.
Marques Van Allen was extremely helpful.. got me into a Jeep Grand Cherokee that was fantastic. The deal of a lifetime.. he even had them detail the car for me and got me new tires.. Marques was knowledgeable, courteous, and actually made the experience enjoyable.. One in a million sales person.. will never go anywhere else.
Business response:
Thank you so much for your feedback. We are glad you had a great experience at our dealership with Marques and appreciate your business. We are fortunate to have him on our team! Stay safe and travel well from all of us at Romeo!
I stopped in at Romeo Chevrolet and was greeted by Joe Simon. I was curious about the Buick Encore and the Chevy Trax and told him I was not purchasing anything that day. He said sure that’s fine, and never tried to push anything on me. It was after 4:00 p.m. when I arrived. After test driving both of the pre-owned vehicles, he asked if I would like to test drive the new models. It was already past the hours of operation, so I said No because I had kept him long enough. His response was “It is my pleasure” and gave me the ke... read more
Business response:
Thank you so much for your review period we appreciate your feedback and are so glad to see you had a great experience! Thank you for your business and stay safe!
Marcus, Thanks for a phenomenal experience buying a car Marcus, Thanks for a phenomenal experience buying a car with Romeo With Marcus at the helm, it was top-notch service all the way! integrity from beginning-to-end. With many obstacles preventing me from the higher end car I wanted, I was sure he would start pitching me the "typical" I gotta run some numbers to 'try to get you in the type of car you want at that price range". But to my shugrin, Marcus didn't give me that all too familiar car salesman pitch. "Treat others ... read more
Business response:
Debbie, thank you so much for your feedback. we really appreciate you letting us know how your experience was at the dealership. We are fortunate to have Marques on our team and are glad to hear that he treated you right! Miles of smiles from all of us at Romeo!
Frequently asked questions about Romeo Chevrolet Buick GMC, LLC
How is Romeo Chevrolet Buick GMC, LLC rated?
Romeo Chevrolet Buick GMC, LLC has a 4.6 star rating with 3,527 reviews.
When is Romeo Chevrolet Buick GMC, LLC open?
Romeo Chevrolet Buick GMC, LLC is closed now. It will open at 9:00 a.m.