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Romeo Chevrolet Buick GMC, LLC
- Car Dealers
- Lake Katrine, NY
About this business
Location details
1665 Ulster Ave, Lake Katrine, NY, 12449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought a 14 Silverado back in December of 2021 the next day I came to pick the truck up they had driven the truck 398 miles to do the inspection and then two days later the check engine light came on and a high pressure fuel line had to be replaced. Then 40 days later my transmission went bad. And now I have been waiting to find out if it is covered under their insurance. I am under the 60 lemon law and the 3000 miles but they have been giving me the run around for over a week now.
Business response:
We are sorry to hear of all the things that are happening to your truck. We certainly don't want you to feel that we aren't going to handle this. Our team has contacted you and the issues are on their way to being resolved. If you have more questions, please reach out to our Service Manager, Sean at 845-338-4000.
I can’t say enough good things about Ashley! She made the whole experience smooth, and we left feeling comfortable that we made a good purchase.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at Romeo Chevrolet Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recently bought a vehicle from Romeo Chevrolet and my experience was great. Manager Marques Vanallen went above and beyond to assure a smooth process. His patience and willingness to help as we tried various vehicles and asked plenty of questions spoke volumes.
Business response:
Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Trying to find a used car in today’s market is a very trying task. It appears you cannot trust any of the dealerships you go into they all have hidden fees. We were at the point of giving up on finding my daughter a car but then I decided to reach out to Ashley at Romeo Chevy. They had the exact Jeep we were looking for and in the color we wanted. When asked about their fees Ashley said all they have is a $75 fee. So we decided to make the 2.5 hour drive to see what they had. Test drove the Jeep and a Ford Escape loved them ... read more
Business response:
Hi, thank you so much for your positive comments about Romeo Chevrolet Buick GMC! We look forward to your next visit! Take care!
Tyler and Steph made everything happen! Tyler found the perfect trucks for our business! He went above and beyond! We are looking forward to continuing to do business with Tyler and the team at Romeo for years to come!
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Romeo Chevrolet Buick GMC, LLC! We hope to see you soon!
Can’t say enough about Tyler! His attention to detail and ability to sift through our uncertainty and find us exactly what we needed let us know he cared! Tyler made our dealership experience one to remember. His patience and willingness to help as we tried various vehicles and asked plenty of questions spoke volumes! All we have to say is… Please go see Tyler for your vehicle needs. He’ll steer you in the right direction! Muy Bueno!:-)
Business response:
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
They are nice when you purchase a vehicle from them but when you have problems they put you off and can't get an appointment for 2 weeks. My car doesn't start, sitting in the driveway. Called to talk to owner but he isn't available was connected to the Assistant Manager, left a message and he hasn't called back. Do not buy a vehicle from them , service is horrible
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (845) 338-4000 to discuss your concerns, as your satisfaction is of utmost importance to us
Overall a pleasant experience, marred by a delay in getting an out-of-state title, an Interest rate snafu and by a noxious odor the day after I picked up my NEW used vehicle. I put a deposit down on a 2017 Terrain in early April. The truck was in Romeo's possession for nearly four weeks (Carfax) but they still had not gotten the title from North Carolina. They advised me of this before I put money down. Two weeks later the transfer still hadn't occurred and I was told that it normally takes four to six weeks! At that point I... read more
Business response:
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
I had a great experience purchasing my pickup. Everyone was very nice and professional. Kinkaid, my salesman, is an easy going laid back salesman that is one of the best I have every worked with. I give him 5 stars. The sales manager was a pleasure to deal with as well.
Business response:
Hello, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit! Have a great day.
Frequently asked questions about Romeo Chevrolet Buick GMC, LLC
How is Romeo Chevrolet Buick GMC, LLC rated?
Romeo Chevrolet Buick GMC, LLC has a 4.6 star rating with 3,527 reviews.
When is Romeo Chevrolet Buick GMC, LLC open?
Romeo Chevrolet Buick GMC, LLC is closed now. It will open at 9:00 a.m.