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Romeo Chevrolet Buick GMC, LLC
- Car Dealers
- Lake Katrine, NY
About this business
Location details
1665 Ulster Ave, Lake Katrine, NY, 12449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy to deal with, knowledgeable sales professionals, very clean business and this was my second time new vehicle purchase.
Business response:
Thank you for sharing your experience. We are thrilled to hear that your second vehicle purchase at Romeo Chevrolet Buick GMC was smooth and that our team made the process easy and enjoyable. We appreciate your continued trust in us.
I purchased a 2023 Chevy Silverado RST in April from Romeo and my experience was very poor! I went in and spoke with the salesman On Saturday and took the truck for a ride and then purchased the truck, the time it took at the dealership was reasonable. I went back on the following Monday to speak with the finance manager and pick up the truck which took over 4 hours, a very unreasonable time to wait. I did not receive a full tank of gas, no free oil change, no business cards from the salesman or the finance manager, The fina... read more
Business response:
Hi Maurice, thank you for sharing your experience. We’re sorry to hear things didn’t go as smoothly as you had hoped. While we understand your concerns, we’d like the chance to address them further. Please feel free to reach out to Patty Romeo-VanDyke at 518-741-8790, we’d appreciate the opportunity to talk through everything with you directly.
Thank you George DaSilva! You sold my daughter a car and even put in the car seat and delivered it to the hospital when my grandson was born! (Obviously she couldn't come to pick it up!) when it was time for me to purchase a car, it was a no brainer! Thank you for your kindness and professionalism! You answered every question and put me in the perfect car at a great price!
Business response:
Hi Cathy, Thank you so much for sharing your wonderful experience with George DaSilva! We're thrilled to hear how he went above and beyond to make both you and your daughter’s car purchases seamless. We're so happy you found the perfect car at a great price! We look forward to assisting you again in the future.
Bought a brand new 2025 Chevy Equinox in Dec of 2024 March of 2025 check engine light came on. They basically told me to shove it and go to a different GM deal and try to get it covered under FACTORY warranty! I’m lost for words after this! Horrible experience l!!!!!!!!!
Business response:
Hello, we’re truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Please reach out to Patty Romeo-VanDyke at 518-741-8790 so we can address your concerns and work towards a resolution. We appreciate your feedback and are committed to making this right. *we have tried to locate your information in our systems and cannot find you under your user name of "David.graysr" to call you to find out what happened. Please reach out to us.
This is the most family oriented place I’ve been a part of and I’ll buy my next car from here also.
Business response:
Thank you for your kind words! We're delighted to hear you felt at home and appreciated our family-oriented atmosphere. We look forward to helping you with your next car purchase!
I had a very disappointing experience at this dealership. I made an appointment to see a car the night before and confirmed it in the morning. I test drove the car and was very happy with it; everything was going smoothly. The salesperson asked if I wanted to see how it looked on paper, and I said yes. He went inside, and a few minutes later, another salesperson came in and informed me that the car had been sold. You can imagine my confusion and disappointment. I thought they were joking or this was some sort of a trick. App... read more
Business response:
Thank you for your feedback, we would like to address this concern. Please contact Patty Romeo-VanDyke at 518-741-8790.
Angel Rios in the service department is an absolute asset to this dealership. The customer service he provides is outstanding!
Business response:
Hi, thank you for the fantastic feedback! We’re happy to know Angel Rios made your experience memorable. We appreciate you taking the time to share this with us!
Very happy with their service, very patient with my questions and what I was looking for, would recommend this particular dealership
Business response:
Hi! Thank you for your feedback! We're thrilled to hear that you had a positive experience with us and that we were able to meet your needs. We appreciate your recommendation and look forward to serving you again in the future.
Just picked up my new Sierra 2500 SLT. Pat Duke was just fantastic to deal with, he made this purchase really easy and he explained everything I needed to know about my new truck. Working with Steve Vitiello & George DeSilva in finance was great as well.This is the 4th vehicle I have bought from Romeo and I can’t say enough good about how they treat their customers.
Business response:
Thank you for sharing your wonderful experience! We're thrilled to hear that Pat Duke, Steve Vitiello, and George DeSilva provided you with exceptional service at Romeo Chevrolet Buick GMC. Your loyalty means a lot to us, and we're delighted to have served you for the 4th time. If you have any further questions or need assistance, please don't hesitate to reach out.
Frequently asked questions about Romeo Chevrolet Buick GMC, LLC
How is Romeo Chevrolet Buick GMC, LLC rated?
Romeo Chevrolet Buick GMC, LLC has a 4.6 star rating with 3,527 reviews.
When is Romeo Chevrolet Buick GMC, LLC open?
Romeo Chevrolet Buick GMC, LLC is closed now. It will open at 9:00 a.m.