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Price Toyota
- New Castle, DE
About this business
Location details
168 N DuPont Hwy, New Castle, DE, 19720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Absolutely awful and untrustworthy service shop. Only reason I even took it there was because I was under 100k warranty but of course they figured out a reason it wasn’t under warranty even tho it was an Automatic Transmission Gear Position Sensor and transmissions are part of the powertrain. Took my car there a month ago to get fixed and the price seemed crazy high for what it was but I just figured it’s fixed and let it go. Fast forward to last Friday the 25th of august and the SAME EXACT ISSUE WITH THE SAME CODE. Makes me... read more
Purchased a new RAV4 and a year later needed two jump starts. Price explained that turning the car off was not enough. The battery was still running. Car needed an update. After paying for the update and a new battery the car was good. Well only for 3 months when my new battery was dead. This time I took the car to Toyota in Ct. They told me the update I needed was never done. Once again I had to pay. Price told me to come back and if they hadn’t run the update they would refund me. After waiting for their check, t... read more
Business response:
Linda, Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to Marrisa Curti at 302.395.7541 so we may assist you in moving forward towards a resolution.
Work has not corrected my problem with my car being at your shop 3 times and must come back yet again. I paid a lot of money $1,592.00 & still doing the same thing I must talk to the Manager Vernon Miller 302-388-2292
Business response:
Vernon, Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to Marisa Curti at (302) 322-8600 when you can so we can address this situation directly. Thank you and have a great day.
Worst customer service provided by Rep “Jimmy”. instead of explaining and satisfying the customer, he shows his other side which manager described as his personality. Well Price Toyota you should reevaluate who is fit to work in customer service. I have been going there for years and never been treated like that before. YOU LOST MY BUSINESS!
Business response:
Jamal, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact Marisa Curti at (302) 322-8600 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Bought 2 brand new vehicles from Price in 2017 and 2018 and both of them have required extensive repairs totaling thousands of dollars. This dealership misaligned the rear tires at our last service appointment on our 2018 Sienna and as a result we now have to replace multiple tires that have cords showing. The battery was installed improperly on our 2017 Tundra causing it to crack and leak, leaving us with a dead battery in the middle of Wilmington. They know just what to tell you to get you through their junk “Toyota care” ... read more
Business response:
Dear Ryan, on behalf of Price Toyota, I wanted you to know that all feedback we receive is taken into serious consideration. Your business is very important to us, and we like to do what we can to make every experience a positive one. If you are open to discussing any issues you may have had in further detail, please contact me via email at your earliest convenience at (302) 322-8600. Thank you for alerting me and I look forward to speaking with you soon. Regards, Marissa Curti, Service Manager.
Brand new 2021 Venza had to be towed in as it died at the light. Killed my enthusiasm for my new SUV, now I regret purchasing from them. When I picked it up a few days later, they had “missed” or didn’t even check other reported problems and I was stuck waiting again.
Business response:
Dear Ryan, thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Price Toyota, we take customer reviews very seriously. Please contact me, Marissa Curti, Service Manager, at (302) 322-8600. We look forward to working together with you to come up with a solution.
They don’t know what they are doing. It was a waste of my precious time.
Business response:
Dear Sayed, we are sorry to hear you have such strong feelings toward our service advisor. Please understand that we care deeply about all of our clients and want nothing more than to see them satisfied. If you would like to speak to someone regarding your concerns, please reach out to Marissa Curti at (302) 322-8600. We hope to turn your experience around.
RecommendedWell I DO LOVE TOYOTA TRUCKS AND I DO LOVE THE SERVICE THAT PRICE TOYATA GIVES YES I HAVE RECOMMENDED PRICE TOYOTA
Business response:
Hi James, thank you for your lovely review. We value the comments from all our customers and feel that any type of feedback helps us to improve. Please let us know if we can do anything at all for you in the future. Thanks again for choosing Price Toyota.
Price is too expensive. Service is not very good with communication when I was was not given the right information when scheduling my irk the person that checked me in to my appointment had no problem telling me that the previous service person who set up the appointment did not tell me the right thing . So the way he told me what I should know was rude. As if it was my fault I had not known her info was wrong. I don’t think he was the topical service person but maybe a mechanic he had no people skills. So how did you do my ... read more
Frequently asked questions about Price Toyota
How is Price Toyota rated?
Price Toyota has a 4.4 star rating with 2,789 reviews.
When is Price Toyota open?
Price Toyota is open now. It will close at 5:00 p.m.