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Moritz Kia of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
8501 West Fwy, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedThey didn’t top off window washer fluid. It was empty!
Business response:
We appreciate you sharing your experience with us, Fran. Please give us a call at your convenience so that we can ensure you are taken care of. Regards, The Moritz Kia Fort Worth Team
RecommendedI made an appointment to get my oil change. They made my appt. at 1:40 pm. They were done with my car at 3:15 pm. Thats way too long for a customer have to wait for a oil change! Why the long wait ? More organization at this service center needed. what is the purpose of the appt.? If a customer has to wait for one hour and thirty minutes for their oil change. Not satisfied with the service at this Kia service center. The Service Advisor Dan Guevara needs more training to be customer friendly. He is not professional at his ... read more
Business response:
Phyllis, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Regards, The Moritz Kia Fort Worth Team
The sales is good, bad experiences in the service department this is the second time I have taken my car there for service RUDE guys just left there an are still mad he was so rude o course it didn’t do what I said it was doing he made me feel stupid I will never go back after today there an I won’t buy my next car there because of the service dept. I work in customer service you have to be more you have to be polite he was awful!!! Never again
Business response:
Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us directly at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Moritz Kia Fort Worth Team
I am beyond upset about the dishonesty of their salesmen. Last week, a salesman contacted me about bringing my Kia in to discuss a family who wanted to purchase my vehicle. I arranged an appointment time based on the phone call. He said it would take 15-20 minutes. I went in at 6:45 and after 2 hours, was finally able to leave. He had taken my keys to value my car and presented me with several different offers to trade in my car for a new one. I refused their offers because I wasn’t there to trade in my car, I was there to ... read more
If you’re looking for an honest sales staff, avoid this place at all costs. This evening, my girlfriend went in to Moritz after being contacted by one of their salesmen (Chris V) telling her they were interested in purchasing her vehicle for their used car lot. Too good to be true?? You bet!! After the typical salesman BS, she was basically held captive at this dealership because the person took her keys to “value” her trade in and would not take no for an answer. She told them, REPEATEDLY, to bring back her keys so she c... read more
Business response:
We would like the opportunity to speak with you directly regarding your experience.
This dishonesty at this place is off the charts. Thankfully I've a family member who is a retired Tarrant County District Judge and it appears I'm going to have to go through legal channels as no one at this dealership is capable of telling the truth.
Business response:
I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
I waited over two hours for an oil change. Seriously! I should have let my ten year-old niece do it. At least I would have been out of there in a reasonable amount of time.
Business response:
Rene, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, The Moritz Kia Fort Worth Team
RecommendedService great and friendly staff but, please fix your heater ... new building but almost froze to death waiting 2 1/2 uncomfortable hours for my car. �
One service writer wanted me to delay in buying a couple of new tires that I had to have to pass inspection. Another one, a female, never even returned my phone calls when I tried to set an appointment
Frequently asked questions about Moritz Kia of Fort Worth
How is Moritz Kia of Fort Worth rated?
Moritz Kia of Fort Worth has a 4.6 star rating with 5,217 reviews.
When is Moritz Kia of Fort Worth open?
Moritz Kia of Fort Worth is closed now. It will open tomorrow at 8:30 a.m.