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Moritz Kia of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
8501 West Fwy, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
I’m very sad and disappointed. Today I finally was able to get my 2020 Soul in for a recall and to check my ac which had went out on the 8th. After waiting I was finally approached with bad news. I have a 100,000 mile warranty on my vehicle yet I was told my ac will not be covered. The gentleman told me that it appears rocks (while driving) have hit my condenser causing my air to only blow hot due to the damage. He then informed me it’s not covered by my warranty since it’s external damage. Please tell me how I could have av... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Moritz Kia Fort Worth Team
Worst experience I've ever had with a dealership. I bought my previous Kia here and expected to get the same friendliness and service I got in 2015. Apparently they have gotten much worse since then. I went in last week to discuss getting a Telluride. I understand they are hard to get right now, but they found one that would be in 2 weeks from that day, so I put a deposit down on it to hold. Every interaction I had with them after this was terrible. I called to get some of the info about the vehicle as I was setting up my ow... read more
Business response:
Brandon, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
Car caught fire and engine was replaced and 20 thousand miles car started smoking inside lost power took to dealership I was told turbo went out. I asked why it wasn’t changed with the new engine. I couldn’t afford the replacement cost 3000 dollars gave car back it’s unsafe to drive.
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
RecommendedDid a great job on my car but their communication is nonexistent. I had to call multiple times to get info. Even at that, they never called back. I had to drive out there to find out in person.
Business response:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Moritz Kia Fort Worth Team
Horrible customer service ! Absolutely will not do any business here again and will warn others of doing so.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Moritz Kia Fort Worth Team
They were very rude, didn’t honor my warranty, didn’t ask me what I needed when I made my appointment , and a whole slew of other issues. Not only am I trading my Kia in as we speak, I will never buy another again
Business response:
Amanda, we appreciate you sharing your experience with Moritz Kia Fort Worth. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, The Moritz Kia Fort Worth Team
I have passenger seat recall on KIA SEDONA 2016..since MAY 2019...& I'm still waiting for the seat... HOW LONG MORE...................
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Moritz Kia Fort Worth Team
Ridiculous greedy pricing.
Business response:
Robert, we appreciate hearing about your recent visit. Our priority here at Moritz Kia Fort Worth is to ensure that every customer leaves our dealership with a great experience. We would love to speak with you further on the matter. Please contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
Well the experience there was great I thought the finance guy was great I thought until today We bought our son a preowned care with a Warranty on it already and thought that the extra charge of a $2051 was for the gap insurance but nope just another warranty coverage (that’s was already being covered anyway ) I have learned my lesson here and I won’t go back at all and only go where I can trust the people I know And by the way my son totaled his after three months (and yes he is ok) but now we have to pay on this car ... read more
Business response:
John, thank you for sharing the details of your experience with us. At Moritz Kia Fort Worth we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Moritz Kia Fort Worth Team
Frequently asked questions about Moritz Kia of Fort Worth
How is Moritz Kia of Fort Worth rated?
Moritz Kia of Fort Worth has a 4.6 star rating with 5,217 reviews.
When is Moritz Kia of Fort Worth open?
Moritz Kia of Fort Worth is closed now. It will open tomorrow at 8:30 a.m.