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Moritz Kia of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
8501 West Fwy, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Kia is by far the worse cars to purchase. They don’t take care of their customers nor do they offer any kind of solution. Just bought a 2022 kia Sorento in February of this year. Already having issues with it. Check engine light came on with less than 19000 miles on the car. They don’t leave any walk in appointments open for customers that have unforeseen issues pop up. I highly recommend staying away Kia.
Business response:
This is not the type of experience we seek to provide, Lorie. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Bait and switch. Tell you one thing on the phone and then change it later. I can’t stand being lied to or at least feeling like I’ve been lied to.
Business response:
Hello, Kyle. We are concerned with your review and would like to get more information so we may discuss your experiences further. Please reach out to us at your earliest convenience. We look forward to hearing from you. Sincerely, The Moritz Kia Fort Worth Team
We bought a car barely a month and a half ago . turns out the brake was bad and we were told to wait 2 weeks before the car could be seen. then we were told that we caused bad brakes!! after barely a month! we ain't neanderthal driving a car in a way that the brakes already went bad! so we ended up paying for bad brakes repair that we Didn't cause!!! horrible service and fake promises so much for the Moritz promise!!!!
Business response:
Nadia, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Moritz Kia Fort Worth does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
I got an engine replacement, came to pick up my car it had no oil ,no coolant and they lost my keys. waited over 2 hours for them to OK the replacement. THEN waited over 2 more hours for them to make me a new key. But it was ready for pickup yesterday. 🤔
Business response:
That is not the kind of experience we seek to provide, ShaQuala. Please call us when you can so we can address this together. Sincerely, The Moritz Kia Fort Worth Team
We drove a ways and they would not honor the offer that was agreed on
Business response:
Thank you for sharing your experience with us, Marla. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
I’m very sad and disappointed. Today I finally was able to get my 2020 Soul in for a recall and to check my ac which had went out on the 8th. After waiting I was finally approached with bad news. I have a 100,000 mile warranty on my vehicle yet I was told my ac will not be covered. The gentleman told me that it appears rocks (while driving) have hit my condenser causing my air to only blow hot due to the damage. He then informed me it’s not covered by my warranty since it’s external damage. Please tell me how I could have av... read more
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Moritz Kia Fort Worth Team
Worst experience I've ever had with a dealership. I bought my previous Kia here and expected to get the same friendliness and service I got in 2015. Apparently they have gotten much worse since then. I went in last week to discuss getting a Telluride. I understand they are hard to get right now, but they found one that would be in 2 weeks from that day, so I put a deposit down on it to hold. Every interaction I had with them after this was terrible. I called to get some of the info about the vehicle as I was setting up my ow... read more
Business response:
Brandon, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
Car caught fire and engine was replaced and 20 thousand miles car started smoking inside lost power took to dealership I was told turbo went out. I asked why it wasn’t changed with the new engine. I couldn’t afford the replacement cost 3000 dollars gave car back it’s unsafe to drive.
Business response:
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
RecommendedDid a great job on my car but their communication is nonexistent. I had to call multiple times to get info. Even at that, they never called back. I had to drive out there to find out in person.
Business response:
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Moritz Kia Fort Worth Team
Frequently asked questions about Moritz Kia of Fort Worth
How is Moritz Kia of Fort Worth rated?
Moritz Kia of Fort Worth has a 4.6 star rating with 5,089 reviews.
When is Moritz Kia of Fort Worth open?
Moritz Kia of Fort Worth is open now. It will close at 8:00 p.m.