.png)
This profile has been claimed by the business owner or representative.
Moritz Kia of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
8501 West Fwy, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Horrible customer service ! Absolutely will not do any business here again and will warn others of doing so.
Business response:
That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Sincerely, The Moritz Kia Fort Worth Team
They were very rude, didn’t honor my warranty, didn’t ask me what I needed when I made my appointment , and a whole slew of other issues. Not only am I trading my Kia in as we speak, I will never buy another again
Business response:
Amanda, we appreciate you sharing your experience with Moritz Kia Fort Worth. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, The Moritz Kia Fort Worth Team
I have passenger seat recall on KIA SEDONA 2016..since MAY 2019...& I'm still waiting for the seat... HOW LONG MORE...................
Business response:
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Moritz Kia Fort Worth Team
Ridiculous greedy pricing.
Business response:
Robert, we appreciate hearing about your recent visit. Our priority here at Moritz Kia Fort Worth is to ensure that every customer leaves our dealership with a great experience. We would love to speak with you further on the matter. Please contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
Well the experience there was great I thought the finance guy was great I thought until today We bought our son a preowned care with a Warranty on it already and thought that the extra charge of a $2051 was for the gap insurance but nope just another warranty coverage (that’s was already being covered anyway ) I have learned my lesson here and I won’t go back at all and only go where I can trust the people I know And by the way my son totaled his after three months (and yes he is ok) but now we have to pay on this car ... read more
Business response:
John, thank you for sharing the details of your experience with us. At Moritz Kia Fort Worth we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Moritz Kia Fort Worth Team
RecommendedThey didn’t top off window washer fluid. It was empty!
Business response:
We appreciate you sharing your experience with us, Fran. Please give us a call at your convenience so that we can ensure you are taken care of. Regards, The Moritz Kia Fort Worth Team
RecommendedI made an appointment to get my oil change. They made my appt. at 1:40 pm. They were done with my car at 3:15 pm. Thats way too long for a customer have to wait for a oil change! Why the long wait ? More organization at this service center needed. what is the purpose of the appt.? If a customer has to wait for one hour and thirty minutes for their oil change. Not satisfied with the service at this Kia service center. The Service Advisor Dan Guevara needs more training to be customer friendly. He is not professional at his ... read more
Business response:
Phyllis, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Regards, The Moritz Kia Fort Worth Team
The sales is good, bad experiences in the service department this is the second time I have taken my car there for service RUDE guys just left there an are still mad he was so rude o course it didn’t do what I said it was doing he made me feel stupid I will never go back after today there an I won’t buy my next car there because of the service dept. I work in customer service you have to be more you have to be polite he was awful!!! Never again
Business response:
Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact us directly at your earliest convenience so that we can discuss this issue in greater depth. We look forward to hearing from you soon. Sincerely, The Moritz Kia Fort Worth Team
I am beyond upset about the dishonesty of their salesmen. Last week, a salesman contacted me about bringing my Kia in to discuss a family who wanted to purchase my vehicle. I arranged an appointment time based on the phone call. He said it would take 15-20 minutes. I went in at 6:45 and after 2 hours, was finally able to leave. He had taken my keys to value my car and presented me with several different offers to trade in my car for a new one. I refused their offers because I wasn’t there to trade in my car, I was there to ... read more
Frequently asked questions about Moritz Kia of Fort Worth
How is Moritz Kia of Fort Worth rated?
Moritz Kia of Fort Worth has a 4.6 star rating with 5,090 reviews.
When is Moritz Kia of Fort Worth open?
Moritz Kia of Fort Worth is open now. It will close at 8:00 p.m.