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Moritz Kia of Fort Worth
- Car Dealers
- Fort Worth, TX
About this business
Location details
8501 West Fwy, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Called and asked about a car, they said it was available. Drove from Hurst to West Fort Worth in Friday afternoon traffic to be told the car wasn’t there. Told us about an other, waited and waited, then was told the other car was out as a loaner. Time and fuel costs are too much for these games.
Business response:
Thank you for sharing your experience with us, Scot. We strive to ensure an excellent experience and we want to apologize for the inconvenience that took place at our dealership. If you are willing to give us another chance to get you into the perfect car, please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Either they are not honest or honestly ignorant! I went to another dealership! Originally I found a Kia Sorento on their website and called the dealership to inquire about the availability. Initially I was told they had 2 in stock. When I inquired about giving a deposit because it would be in the afternoon before I could be there, I was told by "Javier" that they do not take deposits and would not sell to me if I lived more than 150 miles away. Then I was told, in the same conversation, they would sell it to me if I was to d... read more
Business response:
Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.
I don't know about the sales or service dept but parts is awful. I been buying parts here for 12 years for cars I work on for my business. Today was last straw. To have a part showing in you inventory then refuse to sell it to me then when I call back and ask to order the part you say I have to pay up front nope.
Business response:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Poor customer service all around. I let the parts department make it once and now the service manager. I wouldn’t take free bubble gum from this place. They do NOT deserve 1 star!
Business response:
Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Kia is by far the worse cars to purchase. They don’t take care of their customers nor do they offer any kind of solution. Just bought a 2022 kia Sorento in February of this year. Already having issues with it. Check engine light came on with less than 19000 miles on the car. They don’t leave any walk in appointments open for customers that have unforeseen issues pop up. I highly recommend staying away Kia.
Business response:
This is not the type of experience we seek to provide, Lorie. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Bait and switch. Tell you one thing on the phone and then change it later. I can’t stand being lied to or at least feeling like I’ve been lied to.
Business response:
Hello, Kyle. We are concerned with your review and would like to get more information so we may discuss your experiences further. Please reach out to us at your earliest convenience. We look forward to hearing from you. Sincerely, The Moritz Kia Fort Worth Team
We bought a car barely a month and a half ago . turns out the brake was bad and we were told to wait 2 weeks before the car could be seen. then we were told that we caused bad brakes!! after barely a month! we ain't neanderthal driving a car in a way that the brakes already went bad! so we ended up paying for bad brakes repair that we Didn't cause!!! horrible service and fake promises so much for the Moritz promise!!!!
Business response:
Nadia, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Moritz Kia Fort Worth does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Moritz Kia Fort Worth Team
I got an engine replacement, came to pick up my car it had no oil ,no coolant and they lost my keys. waited over 2 hours for them to OK the replacement. THEN waited over 2 more hours for them to make me a new key. But it was ready for pickup yesterday. 🤔
Business response:
That is not the kind of experience we seek to provide, ShaQuala. Please call us when you can so we can address this together. Sincerely, The Moritz Kia Fort Worth Team
We drove a ways and they would not honor the offer that was agreed on
Business response:
Thank you for sharing your experience with us, Marla. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Moritz Kia Fort Worth Team
Frequently asked questions about Moritz Kia of Fort Worth
How is Moritz Kia of Fort Worth rated?
Moritz Kia of Fort Worth has a 4.6 star rating with 5,217 reviews.
When is Moritz Kia of Fort Worth open?
Moritz Kia of Fort Worth is closed now. It will open on Monday at 8:30 a.m.