Moritz Kia of Fort Worth

Pat Tapp 

on Facebook

9 months ago

Christian is the rudest person and has zero business dealing with the public. Hopefully the rest of the service dept is better. 

Myers Dennis 

on Facebook

a year ago

Wife’s car was towed in Monday morning and it is now Friday evening and it still has not been looked at. When she call Monday they said they would try to get to it soon but since there was a holiday this week (4th of July) they would be really busy Friday. My question is, is that busy with cars that came in for service after hers? We bought Sorento new there and that we had found a decent dealership but obviously not! No one likes a car that breaks down but it happens. That is not the issue. Issue is being frozen now not... read more

Irish Blair 

on Facebook

a year ago

the salesman lied to me. when my car was broken into and destroyed, I towed it there thinking that they would do right by their customers. wrong. because they could not be bothered to cover a broken window, my car has even more damage due to the severe storm that came through. Michael in service was so rude to me yesterday. when I called the main number to discuss not only the lie I was told, but the way I was spoken to by Michael, the woman I spoke to that told me that she would look into the situation must have though... read more

Anna Gardner 

on Facebook

a year ago

Absolute worst experience ever. The sales manager is awful. He is rude and extremely unprofessional. I have been using this dealership for years bought many cars from them. I will never go back. I will only use Moritz Kia in Alliance they have the best customer service and are amazing. 

Raleigh Logozzo 

on Facebook

2 years ago

This is seriously the worst service dept ever. I rolled the oil change package into my payment and I’ll NEVER do that again. What is the point of an appointment? I mean that. I have a toddler that I have to bring with me, and I make an 8:30 appointment in hopes of getting in and out. It’s now 10 am and I’ve chased him for an hour and a half around your dealership….. FOR AN OIL CHANGE. Make it make sense!!! Even with zero car experience I could change the oil quicker than this service dept. 

Julie Jochum 

on Facebook

2 years ago

⚠️ Urgent Warning: Extremely Frustrating Experience with Moritz Kia's Service Department ⚠️ I feel compelled to share my recent ordeal with Moritz Kia's service department to forewarn fellow consumers about the concerning issues I encountered. The handling of my car repair has been nothing short of infuriating, and I believe it is crucial to shed light on specific instances that may impact your decision to trust this dealership. Communication Nightmares: Getting a timely appointment proved to be a saga in itself. Mult... read more

Scot Posey 

on Facebook

2 years ago

Called and asked about a car, they said it was available. Drove from Hurst to West Fort Worth in Friday afternoon traffic to be told the car wasn’t there. Told us about an other, waited and waited, then was told the other car was out as a loaner. Time and fuel costs are too much for these games. 

Daniel Newman 

on Facebook

2 years ago

Either they are not honest or honestly ignorant! I went to another dealership! Originally I found a Kia Sorento on their website and called the dealership to inquire about the availability. Initially I was told they had 2 in stock. When I inquired about giving a deposit because it would be in the afternoon before I could be there, I was told by "Javier" that they do not take deposits and would not sell to me if I lived more than 150 miles away. Then I was told, in the same conversation, they would sell it to me if I was to d... read more

Doug Richardson 

on Facebook

2 years ago

I don't know about the sales or service dept but parts is awful. I been buying parts here for 12 years for cars I work on for my business. Today was last straw. To have a part showing in you inventory then refuse to sell it to me then when I call back and ask to order the part you say I have to pay up front nope.