Melton Sales Ram Chrysler Dodge Jeep

OKState 

on DealerRater

4 years ago

Considering how rushed it was with everything, my car not being cleaned like it should because of timing, rushing me in just to make a sale the same day knowing when I got there they were supposed to close In 30 minutes, salesman keeping a belonging of mine that was on the back of my car to replace it with the dealerships decal instead of putting my own one on that he took off. Finance being so rushed through I couldn’t even remember anything, even when my first payment was due. I would not come back there or recommend anyon... read more

chriscaelliott 

on DealerRater

4 years ago

Well a family friend bought a truck few months ago and liked the dealer ship. So my wife and I thought we would give Melton a try. Baley treated us good and I thought sales Manager was being fair. The final negotiation was price, bedliner, tinted window, and life time oil change. But after we left and got home I notice it said free oil change but not life time. So when I said something about to Baley he said we don’t do life time oil changes. He should have told me that up front. 

ckmoody73 

on DealerRater

4 years ago

Took truck in for an electrical problem which they fixed. Got it back with a broken driveshaft and cracked transfer case along with $130 invoice. 

TWJIMISON 

on DealerRater

4 years ago

Toni is a very nice guy but his response time is very poor. The problem is still not fixed after bringing it in three times. I have a lemon of a truck but the service guys basically just replaced parts without actually listening to me and what I told them 

KAL 

on DealerRater

4 years ago

This dealerships services department is SERIOUSLY LACKING! I wouldn’t recommend this place to anyone. I took my car in for service, they “rigged” the fix to get by. Had to make an appointment to get what they rigged fixed, and they “lost our number” to call and tell us it was ready. Even though we had an appointment, we had to call them days later to find out it was ready. I know they have our number on file as we’ve used them several times before. Since they’ve changed management it’s gotten bad! 

ACCHISUM 

on DealerRater

4 years ago

I was told I would have a loaner vehicle when I made the appointment. No vehicle was available. I waited over 2 hours and I finally asked about my vehicle. I sat outside and called my husband to come get me. When I picked my vehicle up the next day, they hadn’t changed the oil which I requested they do as soon as I left it. That meant another trip back into town! Very frustrated!!!!! 

jrb1982 

on DealerRater

4 years ago

The service waiting area should be updated and improved. Also, I do not understand why there is a "minimum" number of words for this section. 

77simpson 

on DealerRater

4 years ago

Wasn't happy about not getting a 2nd key fob on my 2020 certified ram Laramie not even offered one at dealer cost very disappointing 

AMY9575 

on DealerRater

4 years ago

We were told our jeep part would arrive in 1 week. It took over 2 weeks to get it. When the part came in on a Wed, Dora called on Thurs and admitted it was there a day earlier but she was too busy to call us. They obviously need to hire other customer reps if she is the only one making communications. Jason would often say he will call us back, referring to soon, but he would take a week to get back to us. We were told we would get a loaner car sooner than later, but it was later because Dora had no idea who had the loaners ... read more