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Mazda of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Location details
149 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Our last 3 service appointments with Mazda New Rochelle have been very disappointing and the most previous one we had on February 11 just made up our mind not to schedule at this dealership anymore. We booked our appointment early at 8:35am last Saturday to beat the crowd, but we ended up waiting for more than 4 hours to complete our 60k recommended service. Chris the agent, informed us about the standard 60k mileage services our CX5 needed and provided us with the price. Minutes later, he informed us that our car had a chec... read more
Business response:
It was a pleasure speaking with you yesterday, We cannot apologize enough for the mix-up during your recent visit. We look forward to seeing you again on your next service to redeem your confidence in our team.
Do not buy anything from here, i bought my car last October and recently was going to trade it in for a new car. They looked up the car fax and it showed that it was hit in 4 locations but when i got the car facts from Mazda they said it was clean and the carfax didn’t show that. Upon buying the bumper sticker out a bit they said they would fix it and called the next day saying it was ready, by the time i got home it was sticking out again and i texted the guy named Jose who sold the car and he said “have you hit anything?” ... read more
Worst dealership in Westchester. especially for service. Avoid at all cost. They are liars, the management is too good to speak to customers and the do not honor their words
Business response:
It's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to our General Manager at (914) 826-8100 when you have a chance. Thank you, and we look forward to hearing from you.
Spent a week going back and forth about purchasing new car. Hours before picking it up he sent me a video of the car with a bow on it. I get to the dealership and was told "it just sold", but can I interest you in a higher trim?. Turns out the video was shot way way before the day that it was sent. The car was never there, it was just a shady tactic to get me to drive there and get higher trims pushed on me. It took me almost 2 hours to get to this dealership. He never responded to my emails afterwards. Terrible person overa... read more
Business response:
We are disappointed to hear that you did not have a more positive sales experience with us. If you are willing to give us another chance, please contact our General Manager at (914) 826-8100 so we can try and turn your experience around.
Horrible ! !!!! The most horrible service in New York State !!!! !!!!!!!! Anyelyn Mejia phone 348 619 7494!
No stars. ...stay away. Had a deal in place in the afternoon, signed, insurance cards changed and in the morning management claimed they didn't have all information on a trade in which was completely untrue. Tried to blame it on the sales manager. Felt very bad for the salesperson. His management team sold him out rather than owning up to their own mistake or even trying to salvage it. Unprofessional? That doesn't begin to describe it. Fortunately I went to Smith Cairns in Yonkers and got the deal and was treated properly. B... read more
Business response:
I apologize for the level of service we provided. I can assure you this is not a reflection of how we do business, and we will work to rectify internally, with the intent of giving our customers a much-improved experience. We also apologize for any inconvenience we may have caused you. Can you please call me directly so I can gather more information regarding your visit to our dealership? We would appreciate the opportunity to rectify the situation and re-earn your trust. 1-914-826-8100 Georgia
Extremely poor customer service and rude, negligent staff. Would not recommend doing business here at all.
Business response:
I would like to apologize on behalf of the dealership for your recent experience with us. Please contact me at your earliest convenience as I would like to learn more about your visit and reach a satisfactory solution. Thank you, Georgia Anagnostopoulos General Manager 914-826-8100
The sales department is ok. Hard working sales people. The service department never quite has its act together. For my second service visit for my CX5, the guys took off the mileage sticker telling me when next service is due. They never peplaced it. They gave me a car wash voucher they said was for down the street. From new rochelle, it was in the Bronx. The guy who sits under the awning playing rap music on his phone doesn’t get up to help a customer or the very nice service rep who made the transaction. Very rude and lazy... read more
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Frequently asked questions about Mazda of New Rochelle
How is Mazda of New Rochelle rated?
Mazda of New Rochelle has a 4.6 star rating with 5,593 reviews.
When is Mazda of New Rochelle open?
Mazda of New Rochelle is open now. It will close at 6:00 p.m.