Mazda of New Rochelle

Kalina I 

on DealerRater

8 years ago

The slowest dealership The first time I bought a car from this dealership, I had a good enough experience to come back for a trade-in. Sadly instead of treating me better as a return customer, I was made to wait for 8 hours before I can get in the purchased vehicle. I complained to the manager, and did not help speed things up. We all know that it takes forever at a car dealership, but 8 hours is excessive by any standards. On top of everything I just received a call to come back for a missing signature. Seriously?? You kept... read more

Jacobi Ward 

on DealerRater

9 years ago

Nightmare Where do I begin this onging nightmare? I've exercised great restraint in writing a review of how horrible the service has been but I continue to experience horrible service 8 months into my lease. My 2016 Mazda 6 is great but the service from these folks have been truly THE WORST! Thats pretty much my main point but if you're interested in the horrific details, read on... April 2016: While waiting to pick up the Hyundai Sonata I was going to purchase from down the street from the Mazda dealership, my wife and I to... read more

Obuck87 

on DealerRater

9 years ago

Endless problems and terrible customer service. As another person said, if there was a 0 option available we'd put it. My boyfriend and I leased a Mazda CX-5 in August and are still having issues with closing everything out with them! I could go on and on but will mention a few... 1. A month had passed by and I went to change our account for our first payment on the car and come to find out they didn't even finalize anything yet. How that is possible I don't even know.... Oh and it looked bad on our credit because it was nev... read more

John S. 

on DealerRater

9 years ago

SCAM ARTISTS - SERIOUSLY AVOID AT ALL COSTS First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. Went there to view a used car listed on their website. Spent an hour with a sales person, took the car for a test drive, came into the office and agreed on a price, and then was told that the car had been sold pending an inspection before we even got there. What a joke. We then hear the salesperson LILLY laughing about it behind us as s... read more

John M 

on DealerRater

9 years ago

Initial amount wrong for my car. Trade in problems. I paid cash for my Mazda 3. A Mazda employee initially gave me the incorrect amount for the cashiers check, which meant I had to get a second check, and pay the additional fees. Then, once corrected, I had to wait over a hour to complete my purchase, while my sales person dealt with another potential customer. Part of my deal was Mazda would pay $1000 for my trade in, once an errant lien from Toyota was removed. (My 2001 Toyota had been paid off for 10 years, so knowing the... read more

Bigdaddy 

on DealerRater

10 years ago

I went to have my check engine light removed. I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I thought that was it . The next day check engine on a again uggh spent 125.00 for a misdiagnosed of my car. I will have to take it back sat hope they could get it right very frustrated. 

Cruising in the Snow 

on DealerRater

10 years ago

Blown Away By Poor Customer Service From Sales Rep to GM I went to this dealership for a used Subaru Impreza 2013. I found a nicer one at another dealership that I should have went for earlier, but by the time I got home it was sold. Nonetheless, the Impreza is a nice car. I had Lily as a sales representative. She was nice, but lacked knowledge of the vehicle. To be fair, it was a used car from a different manufacturer on a Mazda lot. The more disappointing part of my experience (and her) was that she did not handle anything... read more

EPF 

on DealerRater

10 years ago

Bad New Car Experience, Complete Lack of Personal Care First of all and most importantly, I ended up with a great car at a decent price. They do the "bring the manager over" trick after you agree to the deal to do the old game wherein you hear the salesperson did not have authority to quote so low a price and they need to charge at least $500 more to "break even on the car". I did not appreciate that. I paid it although it was $50 more than the dealer on Rte. 119 because I was there, they had the exact car I wanted and I cou... read more

Joe911 

on DealerRater

10 years ago

Recommending people I reccomended my brother in law to by a car there . They suppose to send a 100.00 to people that recommend but they r full of ????called 3 times nothing just recently spoke to Phillip general manger he said so sorry check in mail. That was a big fat lie.. I would never do business there again.. Also it's not the 100,00 it's the point they lie.....