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Mazda of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Location details
149 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Didn’t keep me well informed about the status of my car and when it would be ready
Business response:
Thank you for sharing your feedback, Vincent. We apologize for the lack of communication regarding the status of your vehicle. Your experience is important to us, and we want to ensure we address this. Please reach out to our Service Manager at (914) 826-8100 so we can resolve the issue and improve your experience moving forward. We value your business and appreciate the opportunity to make things right.
Poor attention to detail and communication. Did not feel valued during the process, felt pressured, rushed, scammed and not cared for nor my car.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Let me start off the dealership is Great my complaint is service department I went in for oil change I told my representative that the speaker on passenger side wasn’t working properly and had no adjustment on passenger side seat after oil change I was told that when I came back for switch they would check speak after work was done I was told speaker was bad and it was on back order that they would call me when in after 6 weeks I called them .I was put on hold and when they came back on was told that they would contact me,no... read more
Went for an oil change. Charged me 99.99$ . But didn’t seal it properly and oil was leaking. I had to find another mechanic to fix it. Very poor level of service .
Business response:
Hi, We apologize for the inconvenience you experienced, and we appreciate you bringing this to our attention. Please reach out to our Service Manager at (914) 826-8100 so we can address the issue and work towards a resolution. Thank you for your feedback.
90 minute wait was actually a 135 minute wait. I wasn't acknowledged upon entering for my service and stood there awkwardly waiting for someone to tell something. It took them about 5 minutes to get out of their conversation with their coworker to notice me and tell me I can hang tight. I only came to this dealer because they had more availability than other ones in my area. I always avoid coming here.
Business response:
We're sorry to hear about your recent experience at Mazda of New Rochelle, Daniel. Your feedback is important, and we strive to improve our service. Please reach out to our Service Manager at (914) 826-8100 so we can address your concerns directly. Thank you for bringing this to our attention.
Car has only 1k miles and engine failure came on I live 1.5 hours from dealership and had to bring it back I went back, picked it up and 40 mins into my ride home the engine malfunction light came on again I had to drive another 1.5 miles back Turns out service department did not follow their "flow chart" all the way to the end I also had to buy a new FABley bc I lost one It cost me over $500 so I asked for a discount since I spent 6 hours in total driving back and forth and will spend another 3 when car is ready and I was d... read more
Business response:
Thank you for your feedback, Rich. We apologize for the challenges you’ve faced with your CX-50. Please reach out to our Service Manager at (914) 826-8100 so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to improve your experience.
Not a pleasant experience dealing with the service team. Tend to give you the run around to skirt fixing issues under warranty. Required 3 separate visits for them to finally address the issue
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
HORRRIBLE! My 21 year old son had an appt. to test drive a car. After driving over an hour we were told the car was not for sale due to mechanical issues (apparently they did not know prior to our arrival??) They did offer a new model for more money!!!! On our ride home we got a call from Malcolm, to see if we were coming to test drive the car. He did not know it wasn't for sale either. Asked me the stock number? Did mention the new model! My husband called last night to speak to a sales manager, who never picked up the call... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
I have never had a positive experience with the dealership. My last experience was, I came in for an oil change and it took roughly 4 hours. When I first bought the car, the entire electrical system went to crap Had to be re-ordered from China, which took roughly 12 weeks which and during this time there was zero communication zero updates if I didn’t seek out the information and it wasn’t given. Also, when I bought the car, the gentleman I bought the car from never put in the information correctly so it was a back-and-forth... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Mazda of New Rochelle
How is Mazda of New Rochelle rated?
Mazda of New Rochelle has a 4.6 star rating with 5,456 reviews.
When is Mazda of New Rochelle open?
Mazda of New Rochelle is open now. It will close at 6:00 p.m.