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Mazda of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Location details
149 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Endless problems and terrible customer service. As another person said, if there was a 0 option available we'd put it. My boyfriend and I leased a Mazda CX-5 in August and are still having issues with closing everything out with them! I could go on and on but will mention a few... 1. A month had passed by and I went to change our account for our first payment on the car and come to find out they didn't even finalize anything yet. How that is possible I don't even know.... Oh and it looked bad on our credit because it was nev... read more
SCAM ARTISTS - SERIOUSLY AVOID AT ALL COSTS First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. Went there to view a used car listed on their website. Spent an hour with a sales person, took the car for a test drive, came into the office and agreed on a price, and then was told that the car had been sold pending an inspection before we even got there. What a joke. We then hear the salesperson LILLY laughing about it behind us as s... read more
Initial amount wrong for my car. Trade in problems. I paid cash for my Mazda 3. A Mazda employee initially gave me the incorrect amount for the cashiers check, which meant I had to get a second check, and pay the additional fees. Then, once corrected, I had to wait over a hour to complete my purchase, while my sales person dealt with another potential customer. Part of my deal was Mazda would pay $1000 for my trade in, once an errant lien from Toyota was removed. (My 2001 Toyota had been paid off for 10 years, so knowing the... read more
I went to have my check engine light removed. I went to the service department thinking the took my check engine light off. They assured me that my battery terminals was the cause they tighten and I thought that was it . The next day check engine on a again uggh spent 125.00 for a misdiagnosed of my car. I will have to take it back sat hope they could get it right very frustrated.
Blown Away By Poor Customer Service From Sales Rep to GM I went to this dealership for a used Subaru Impreza 2013. I found a nicer one at another dealership that I should have went for earlier, but by the time I got home it was sold. Nonetheless, the Impreza is a nice car. I had Lily as a sales representative. She was nice, but lacked knowledge of the vehicle. To be fair, it was a used car from a different manufacturer on a Mazda lot. The more disappointing part of my experience (and her) was that she did not handle anything... read more
Business response:
First off, I want to apologize again for the experience you had at our store. I appreciate you giving us a second chance to correct the situation. I know cutting a second key and doing a re-detail on the car doesn't excuse the experience you had, but I hope it helps by showing we truly care and value you as our customer. Drive the Subaru in good health, and if I can personally be of any assistance in the future, please contact me directly. Barry Debany General Sales Manager
Bad New Car Experience, Complete Lack of Personal Care First of all and most importantly, I ended up with a great car at a decent price. They do the "bring the manager over" trick after you agree to the deal to do the old game wherein you hear the salesperson did not have authority to quote so low a price and they need to charge at least $500 more to "break even on the car". I did not appreciate that. I paid it although it was $50 more than the dealer on Rte. 119 because I was there, they had the exact car I wanted and I cou... read more
Business response:
We've read your review and we'd like you to know that we take your feedback very seriously. Customer satisfaction is one of our most important priorities and we are discouraged to learn that you left our dealership disappointed. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. We will happily address the concerns you have raised and further demonstrate our commitment to excellent customer service. We look forward to hearing from you. Regards, Philip VanRiper ... read more
Recommending people I reccomended my brother in law to by a car there . They suppose to send a 100.00 to people that recommend but they r full of ????called 3 times nothing just recently spoke to Phillip general manger he said so sorry check in mail. That was a big fat lie.. I would never do business there again.. Also it's not the 100,00 it's the point they lie.....
Business response:
We appreciate you bringing your concerns to our attention. It is never our intention to mislead our customers, or make them feel that we are being dishonest. We would like to discuss these issues that you raised, and I encourage you to contact me again so that we may help you feel better about your experience. Philip VanRiper General Manager 914-826-8100
BUYER BEWARE! DON'T TRUST THEM!! This dealership, namely Kenton S backed up by his boss Phil Van ripper, intentionally mislead me into thinking I was buying a brand new car when the car was actually a demo with over 2K miles and paint damage. I live on Long Island and was in phone contact with Kenton over a period of 4 days regarding a 2014 CX-9 that was listed as new. Retrospectively, I should have been able to identify the signs that pointed to the extremely poor customer service and Mazda of New Rochelle's primary focus w... read more
Business response:
Diana, I would like to apologize on behalf of the dealership for your recent experience with us. Please contact me at your earliest convenience as I would like to learn more about your visit and reach a satisfactory solution. Thank you. Philip VanRiper General Manager 914-826-8100
Stay away unless you don't mind thieves Bottom line, they artificially inflated my taxes so they could charge me an extra $350. How did they do this? They're very sneaky. They never provided an itemized list of fees. Instead they gave me a pen and paper and read the fees, taxes, etc to me. The numbers added up, so I gave them my debit card. Once I got home, I had a friend review the numbers (on the scrap paper I was given) and he immediately noticed a problem. He had another friend review them too and he also concluded that ... read more
Frequently asked questions about Mazda of New Rochelle
How is Mazda of New Rochelle rated?
Mazda of New Rochelle has a 4.6 star rating with 5,456 reviews.
When is Mazda of New Rochelle open?
Mazda of New Rochelle is open now. It will close at 6:00 p.m.