This profile has been claimed by the business owner or representative.
Mazda of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Location details
149 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Renique was patient and showed me the different pricing options of leasing vs. owning on a New Mazda 6, New Mazda 3 and a Certified Used Mazda 6 2012. We worked together for a total of 5 hours and I never felt pressured or persuaded to go one route or the other. He always had a smile on and managed to get me in a 2014 6 because I felt comfortable with the Leasing Terms and NOT because he was pushing it on me.
William was great to work with. It really sealed the deal for us when the dealership coordinated taking the vehicle to our personal mechanic so that he could check it out for us. The mechanic said the car was well taken care of and that the price we were paying was reasonable for the vehicle. When the car came with only one key, the dealership worked with us to get a spare at no additional cost to us. Even after we drove off the lot, any last minute details were no problem and pleasantly handled by any staff member that we s... read more
Renique was very knowledgeable about all the features we were interested in and was able to answer all our questions. In my experience, dealerships have made the experience stressful, but Renique did not pressure us and was very accommodating. I would definitely recommend someone interested in a Mazda to go to Renique. Thanks!
Had 9:30 appointment for 9:30. It’s 11:20 car still not ready. Told have to wait a little longer. Suggested I watch a video they just sent me while I wait longer. Not interested. Will be going to White Plains in the future.
Business response:
Hello, thank you for your feedback. We apologize for the long wait you experienced at Mazda of New Rochelle. We understand how frustrating that must have been. If you’d like to discuss your visit or share suggestions for how we can improve, please contact our Service Manager at (914) 826-8100.
Salesperson ok but doesn’t know about the vehicles (said the CX5 2023 Carbon had touch screen and then after I bought it said it probably doesn’t have Apple Cat play after we couldn’t get it to work - and by the way, the 2023 CX5 doesn’t have touch screen) and appeared impatient and annoyed when we wanted to see different models (felt like we were wasting his time). Rank 3 of 5. Didn’t understand why they had paperwork issues when I arrived and couldn’t figure it out before an appointment I made 5 days earlier. I had to wait... read more
Business response:
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the confusion with the CX5 features and the issues you experienced with paperwork and key preparation. We appreciate your honesty, and we will use your comments to improve our process. We are glad to hear that our managers, finance team, and service staff provided excellent support and made parts of your experience positive. Your feedback about what worked well is just as important as what didn’t. If you would like to discuss this furth... read more
The service department did not properly inspect my vehicle and tried to say my damage was not covered under warranty. The damage was a result of a mechanical issue and not an outside influence as the dealer stated. Had the dealer properly inspected the vehicle, they would have known. The service department could not care any less about my issue. Terrible experience and I would never recommend them to my worst enemy
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
My experiences at Mazda New Rochelle were exceptional. Initially, I harbored some reservations regarding automobile sales personnel; however, my interactions at your dealership were notably positive.
Business response:
Hi Sheldon, thank you so much for sharing your experience! We're so glad to hear that we could help shift your perspective and provide a positive, comfortable car-buying experience. It means a lot to us that you gave us the opportunity, and we truly appreciate your kind words. Looking forward to seeing you again!
I recently purchased a vehicle from Mazda of New Rochelle, and while I had a great experience with the initial sale, my overall experience was less than stellar due to the customer service after the sale. On the positive side, the pricing for the new vehicles was very competitive, and the financing department manager was incredibly helpful in making the financing process smooth and easy. I appreciated how well everything went during the purchase. However, the service after the sale has been a major letdown. I've had multiple... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Chris will wring blood out of a stone. I would not recommend getting service done at this dealership. $500 for a diagnostic? I would recommend to visit your local independent repair shop while this dealership figure why they are charging brain / cosmetic surgeons' fees. Avoid.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Mazda of New Rochelle
How is Mazda of New Rochelle rated?
Mazda of New Rochelle has a 4.6 star rating with 5,456 reviews.
When is Mazda of New Rochelle open?
Mazda of New Rochelle is open now. It will close at 6:00 p.m.