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Gossett Kia
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My car has been at the dealership since September 14th, 2021..As of today 2/10/22 the ONLY WAY I find out anything is by texting the service manager.. In January I was told they have no idea when my motor will be in, YES, SIX MONTHS LATER AND STILL NO ANSWERS.. It’s actually comical at this point what a joke this place is !!!!
Business response:
Sophia, we apologize that you are not completely satisfied with your service experience at Gossett Kia. We strive to make sure all our customers are treated fairly and kept up to date on all their vehicle needed repairs. Unfortunately, the pandemic has caused unavoidable issues with our ability to receive parts from the manufacturer. Your engine has been on order, but we have no control over when this will be shipped to our service department. The pandemic has caused issues with all dealerships’ ability to receive parts. But... read more
Gossett kia Mt Moriah I recently had a recall from Kia. When we took the car in the check engine light was on.( I knew it was on nothing else was on )When we got the car home the buttons on the steering wheel did not work and all the lights on the dash was on. So we called them. They said make appointment and they would look at it. We took it back and they said what they did had nothing to do with the problem that it would be $800 to fix it. They told me stuff just happens sorry. So I decided to get a second opinion and it ... read more
Business response:
Hi Michael, we apologize if you had issues with your recent service visit. I did speak to Chip at our Kia South location and he noted in the records that there were Dash Lights on before the HECU recall was completed and that may have added to any additional issues that were found after - not sure. But Chip would be more than happy to speak with you at your convenience if you would like to contact him. We do apologize about the miscommunication about the part that was needed not being available when you went in for service. ... read more
Took them 4 days to to replace 2 tires. On day 2 I was lied to and told the tires were replaced. I initially took the car in for a diagnosis. But after 0 communication and being lied to, I’ll never take my car here again.
Business response:
Lauren, we apologize for any inconvenience you may have encountered during your recent service visit to Gossett Kia. Unfortunately we have seen a drastic increase in service customers due to the pandemic and are working very hard to make sure all our customers receive quick and professional service every time they visit. I understand you spoke to Mike our Service Manager and he is working with you to solve the issues you are experiencing. Thank you for your business and we are looking forward to serving you again in the fut... read more
I called Gossett 3 times this morning to talk to someone in service. No one ever answered. I was on hold for a total of 30 minutes!! All I want to know is if KIA accepts Car Shield for out of warranty service. It requires a yes or no answer. PATHETIC customer service!!
Business response:
Pj, we apologize that you had issues contacting our Service Department--we are not really sure what was the issue with the phone system. I spoke to Mike our Service Manager and yes we do have a program setup with Car Shield. Kia requires that a diagnosis be performed on the vehicle and then we are required to send the diagnosis to Car Shield. Please give us a call at your convenience so that we can setup an appointment for you. Thank you PJ.
SERVICE, SERVICE, SERVICE! If you have problems with your kia, don't expect to get it fixed any time soon. If you call no one answers or the mailboxes are full. Been without a ride for 2 weeks now and they could care less.
Business response:
Christy, we apologize for any delays that you may be having with your Hybrid while in for service at Gossett. Gossett Kia must process a Technical Support Line Ticket on all Hybrids in for service and while we are eager to get you back on the road as soon and safe as possible, we are required to go through certain steps with Kia for service on your Battery Issue. Rest assured our team has been in contact with the Service Line and will continue to monitor their progress and will update you as soon as we hear. I understand tha... read more
Service is horrible. Dropped car off for recall. Went back to pick it up. They over looked it. Nothing done to it. Car is a year and half old. Had to have it towed in. They can’t look at it for two weeks. No loaner car. Have been trying to talk to a manger for two days. No call back. Not happy with this dealership at all
Business response:
Ms. Young, I understand that you spoke to Mike, our Service Manager and he is on top of the issues that you had during your service visit. We apologize for any inconvenience this may have caused you. We appreciate your business very much and look forward to giving you a 5 Star Experience on your next visit. Thank you again trusting us with your vehicle.
The absolute worst customer service I have ever experienced in a dealership.
Business response:
Nicole, we are so sorry to hear this and would love to get more information as to what issues you had during your visit and would like to try to make your experience 5 Star. Could you please message with more information so I can speak to our manager. Thank you in advance.
Buyer Beware!! Crooks and Liars!!! The sales manager Chuck Micci will say anything to get your deposit from you to buy a car then when you show up at the dealership the deal he said he could absolutely get done all of sudden can't be done and it is out of his hands and the blame lies on his general manager or the wholesalers. The classic bait and switch!! Stay far far away from these guys!!!
I took my car in on Monday 1/27 and left my keys in the drop box and listed the issues on the envelope. This was after speaking to a technician earlier in the day. I received a phone call first thing Tues 1/28 letting me know that my car had a couple of recalls and it would be Wednesday before they could get the parts. I told Taylor that wasn’t a problem. He also let me know they were still diagnosing the other issues but someone would call and let me know once they figured it out. I didn’t hear from anyone Wednesday. Thursd... read more
Business response:
April, just seeing this and have emailed our managers to get additional information. We apologize for any issues and miscommunication during your service.
Frequently asked questions about Gossett Kia
How is Gossett Kia rated?
Gossett Kia has a 4.2 star rating with 1,370 reviews.
When is Gossett Kia open?
Gossett Kia is closed now. It will open tomorrow at 9:00 a.m.