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Gossett Kia
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedTerrible place. Took my wife’s vehicle in for service. Took over a month to get a price to replace an alternator. Then they left my windows down and allowed the vehicle to be rained in multiple times after I declined to have them replace alternator. Glove box and center console was dumped in floor. General manager JEFF ALLEN couldn’t care less. Buyer and customers beware.
Business response:
Bobby, we apologize if you have had issues during your service visit to Gossett Kia South. Please give Chip our Service Manager a call at your convenience so that he can work to resolve your issues. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star experience.
I would never recommend coming here for anything. They didn’t call me to tell me the part had arrived to repair my car. They didn’t call to schedule an appointment to repair it once the parts were in. I’ve been here over 6 hours waiting on it to get repaired. I was suggested to leave it as it would take a while but since it’s my only car, and you know, I can only drive 1 car at a time, they couldn’t provide me with a loaner while they try to repair my car.
Business response:
Eric, we apologize if you had issues during your Service Visit to Gossett Kia. While we have always strived to have either rentals or loaners available for our customers, the Pandemic has caused a shortage of rental vehicles nationwide which in turn has affected our ability to supply. We do appreciate your business and hope that the rental situation returns back to the norm. Thank you for your business and we look forward to continuing to serve you.
I highly suggest that if your having vehicle issues do not take it to kia gossett. They are rude. They don't care about timing. I call once a month to check on my vehicle but I get cut off when trying to get understanding. It will take a half a year for you to get your vehicle back. Do not I repeat do not sign your vehicle over to them to service.
Business response:
We do understand your frustration with the time constraints of diagnosing and repairing your vehicle but please understand while we strive to make sure all our customers are handled in a timely and professional manner at all times, unfortunately the pandemic has caused some unavoidable issues with employees and technicians out sick due to Covid as well as issues with receiving the parts from the manufacturer (as are all automotive dealerships at the moment) that are required to repair your vehicle. We hope that we can contin... read more
They hold vehicles for weeks with no communication. Horrible service!
Business response:
Elisabeth, we apologize if you were not updated during your service at Gossett Kia. We strive for open communication and work hard to have your vehicle ready in a timely manner. We do apologize if your expectations were not met. We appreciate your business and hope that we can earn your trust in the future.
My car has been at the dealership since September 14th, 2021..As of today 2/10/22 the ONLY WAY I find out anything is by texting the service manager.. In January I was told they have no idea when my motor will be in, YES, SIX MONTHS LATER AND STILL NO ANSWERS.. It’s actually comical at this point what a joke this place is !!!!
Business response:
Sophia, we apologize that you are not completely satisfied with your service experience at Gossett Kia. We strive to make sure all our customers are treated fairly and kept up to date on all their vehicle needed repairs. Unfortunately, the pandemic has caused unavoidable issues with our ability to receive parts from the manufacturer. Your engine has been on order, but we have no control over when this will be shipped to our service department. The pandemic has caused issues with all dealerships’ ability to receive parts. But... read more
Gossett kia Mt Moriah I recently had a recall from Kia. When we took the car in the check engine light was on.( I knew it was on nothing else was on )When we got the car home the buttons on the steering wheel did not work and all the lights on the dash was on. So we called them. They said make appointment and they would look at it. We took it back and they said what they did had nothing to do with the problem that it would be $800 to fix it. They told me stuff just happens sorry. So I decided to get a second opinion and it ... read more
Business response:
Hi Michael, we apologize if you had issues with your recent service visit. I did speak to Chip at our Kia South location and he noted in the records that there were Dash Lights on before the HECU recall was completed and that may have added to any additional issues that were found after - not sure. But Chip would be more than happy to speak with you at your convenience if you would like to contact him. We do apologize about the miscommunication about the part that was needed not being available when you went in for service. ... read more
Took them 4 days to to replace 2 tires. On day 2 I was lied to and told the tires were replaced. I initially took the car in for a diagnosis. But after 0 communication and being lied to, I’ll never take my car here again.
Business response:
Lauren, we apologize for any inconvenience you may have encountered during your recent service visit to Gossett Kia. Unfortunately we have seen a drastic increase in service customers due to the pandemic and are working very hard to make sure all our customers receive quick and professional service every time they visit. I understand you spoke to Mike our Service Manager and he is working with you to solve the issues you are experiencing. Thank you for your business and we are looking forward to serving you again in the fut... read more
I called Gossett 3 times this morning to talk to someone in service. No one ever answered. I was on hold for a total of 30 minutes!! All I want to know is if KIA accepts Car Shield for out of warranty service. It requires a yes or no answer. PATHETIC customer service!!
Business response:
Pj, we apologize that you had issues contacting our Service Department--we are not really sure what was the issue with the phone system. I spoke to Mike our Service Manager and yes we do have a program setup with Car Shield. Kia requires that a diagnosis be performed on the vehicle and then we are required to send the diagnosis to Car Shield. Please give us a call at your convenience so that we can setup an appointment for you. Thank you PJ.
SERVICE, SERVICE, SERVICE! If you have problems with your kia, don't expect to get it fixed any time soon. If you call no one answers or the mailboxes are full. Been without a ride for 2 weeks now and they could care less.
Business response:
Christy, we apologize for any delays that you may be having with your Hybrid while in for service at Gossett. Gossett Kia must process a Technical Support Line Ticket on all Hybrids in for service and while we are eager to get you back on the road as soon and safe as possible, we are required to go through certain steps with Kia for service on your Battery Issue. Rest assured our team has been in contact with the Service Line and will continue to monitor their progress and will update you as soon as we hear. I understand tha... read more
Frequently asked questions about Gossett Kia
How is Gossett Kia rated?
Gossett Kia has a 4.3 star rating with 1,608 reviews.
When is Gossett Kia open?
Gossett Kia is closed now. It will open at 9:00 a.m.