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Gossett Kia
- Car Dealers
- Memphis, TN
About this business
To deliver quality vehicles and provide the best vehicle sales and service experience for our customers. We will continuously strive to improve in all aspects of our company. We will create an environment that will promote integrity, professionalism, and excellence in all that we do. Al Gossett, president of Gossett Motor Cars, along with his brother David and son Brian, believe that building strong relationships starts with treating others the way you would like to be treated. "We will never take for granted the employees a... read more
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service is horrible. Dropped car off for recall. Went back to pick it up. They over looked it. Nothing done to it. Car is a year and half old. Had to have it towed in. They can’t look at it for two weeks. No loaner car. Have been trying to talk to a manger for two days. No call back. Not happy with this dealership at all
The absolute worst customer service I have ever experienced in a dealership.
Buyer Beware!! Crooks and Liars!!! The sales manager Chuck Micci will say anything to get your deposit from you to buy a car then when you show up at the dealership the deal he said he could absolutely get done all of sudden can't be done and it is out of his hands and the blame lies on his general manager or the wholesalers. The classic bait and switch!! Stay far far away from these guys!!!
I took my car in on Monday 1/27 and left my keys in the drop box and listed the issues on the envelope. This was after speaking to a technician earlier in the day. I received a phone call first thing Tues 1/28 letting me know that my car had a couple of recalls and it would be Wednesday before they could get the parts. I told Taylor that wasn’t a problem. He also let me know they were still diagnosing the other issues but someone would call and let me know once they figured it out. I didn’t hear from anyone Wednesday. Thursd... read more
To whom it may concern, I purchased a used Kia Niro from the Gossett Kia on Covington Pike in June of 2019. I was very pleased with my purchase and my sales experience. I was assured that the car was driven minimally by it's previous owner as evidenced by the low mileage and that it had a recent oil change and the brakes had been replaced. On October 29th I got in my car to see a sign of low tire pressure. I filled my tire up with air and then again the alert popped up again. I inspected the tire and there was a bolt in ... read more
My son's 2015 KIA Soul has been losing an exorbitant amount of oil. We started coming to Gossett KIA almost a year ago to "track" and document the problem. Since that time the 3 people reviewing his case have all left so my wife and I went it 3 weeks ago. the first (only) gentlemen in the service department, never looked up, was impatient, rude and basically shrugged us off. We asked to speak to the manager. We spoke with Mike Collins who, at the time, was very helpful and explained the situation. He spoke with the KIA rep o... read more
My front bumper was falling off the other day and went to Dealership to have them replace a bolt to secure front bumper. They told me to make a appointment to have bolt installed on bumper. 14,000 miles on car. WHAT HAPPEN TO CUSTOMER SERVICE? Want need bolt when bumper falls off!!😔😔😔
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
Let's start with saying that this was the good dealership. Not the case anymore. I called during the week to schedule an appointment to have the dash pulled to locate an intermittent short. I was told to bring my car here at 7 am Saturday morning. Brandon informed me on my arrival that they couldn't solve the problems for 2-3 weeks. Three times I explained the situation, and the car was unable to replicate the problem, so 6 hours later, he's wanting to push me out of the building with the oil change, without the standar... read more
Frequently asked questions about Gossett Kia
How is Gossett Kia rated?
Gossett Kia has a 4.1 star rating with 1,116 reviews.
When is Gossett Kia open?
Gossett Kia is open now. It will close at 7:00 p.m.