Gossett Kia

Robert Harris Jr 

on Facebook

9 years ago

The covington pike in Memphis is the most horrible and insensitive group of people you want to meet. Customer service is your job and duties... need more training in customer service. Just horrible... 

Jessica King 

on Facebook

9 years ago

As usual Kia service on Covington Pike has shown their incompetence. Went in on 11/11/2016 to get mileage verification for my prepaid credit card because of the EPA fuel rating lawsuit and they have managed to not submit the claim correctly. Lame. Stop hiring and firing people so fast and maybe some training would be helpful. Then you might have a quality service staff. Every time I go in there, the staff is completely new. Please get it together 

Sue Green Haggenmacher 

on Facebook

9 years ago

Love my car, 2017 Sorento, but the experience was terrible! It took forever to get the paperwork rolling. No one seem to know what each other were doing the night I purchased my Kia. Then I had to make an extra trip (from Jonesboro, Ar ) the next night, due to their mistakes with the paperwork. I didn't feel like a valued customer. Joe Campbell, the salesman did a fine job. It was the sales manager, Mark Martin, and Kim who need to improve their customer service. I felt like I was keeping Kim from going home early. I was ... read more

Frank Trusty 

on Facebook

9 years ago

We drove from Jonesboro, Ar. Because the SUV my girlfriend wanted was in stock there. The paperwork took way too long, and we had to drive back over there because they left some papers out that we should have signed the first time.. I will not be returning.... Joe Campbell the salesman was great though... 

Donna Wilbanks 

on Facebook

  Recommended

10 years ago

Kia's salesman and sales manager told my daughter on Saturday that she qualified as a first time buyer for an Optima. Told her the payments and the down payment. Has her to drive the car home to return on Sunday to do paperwork. Sunday she was told they still could t do financing because banks were closed and she would have to come back Monday. Monday they realized that the sales person falsified the documents and said she made x amount of dollars each week instead of monthly. (If so, she would have bought an Audi for Go... read more

Tommy Long 

on Facebook

11 years ago

We love our new Sorento it's the dealership we're having a problem with. Our salesman told us 1st service was on them, he even called several times to set up appointment. When arrived for service was told would cost $90.The manager,Joe Garcia, informed my wife know one at Gossett would have told us 1st service was free that is a service for Hyundai customers only. Oh did I mention our salesman was brand new very nice Hyundai salesman.