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Gossett Kia
- Car Dealers
- Memphis, TN
About this business
Location details
1900 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
To whom it may concern, I purchased a used Kia Niro from the Gossett Kia on Covington Pike in June of 2019. I was very pleased with my purchase and my sales experience. I was assured that the car was driven minimally by it's previous owner as evidenced by the low mileage and that it had a recent oil change and the brakes had been replaced. On October 29th I got in my car to see a sign of low tire pressure. I filled my tire up with air and then again the alert popped up again. I inspected the tire and there was a bolt in ... read more
My son's 2015 KIA Soul has been losing an exorbitant amount of oil. We started coming to Gossett KIA almost a year ago to "track" and document the problem. Since that time the 3 people reviewing his case have all left so my wife and I went it 3 weeks ago. the first (only) gentlemen in the service department, never looked up, was impatient, rude and basically shrugged us off. We asked to speak to the manager. We spoke with Mike Collins who, at the time, was very helpful and explained the situation. He spoke with the KIA rep o... read more
Business response:
Hi Mark, I did speak to Mike yesterday and he has been sick but will check on the status and get back to you as soon as possible. He did say that he received an voicemail on his cell once but did not see you had called other times- so sorry for that, Mike is one of our best service managers. I'll check back to make sure he is back at work today. Thank you for understanding.
My front bumper was falling off the other day and went to Dealership to have them replace a bolt to secure front bumper. They told me to make a appointment to have bolt installed on bumper. 14,000 miles on car. WHAT HAPPEN TO CUSTOMER SERVICE? Want need bolt when bumper falls off!!😔😔😔
Improvements can be made by training some employees in decent customer service. Brandon refused to return phone calls and was outright rude when he did answer the phone. My car was there for 21 days. I understand that insurance dispute had something to do with the length of time the car was there, but returning a phone call is common courtesy.One of the times I spoke with him I explained that my husband had called and left several messages with repair questions. I implored Brandon to call him back so we could get some resolu... read more
Let's start with saying that this was the good dealership. Not the case anymore. I called during the week to schedule an appointment to have the dash pulled to locate an intermittent short. I was told to bring my car here at 7 am Saturday morning. Brandon informed me on my arrival that they couldn't solve the problems for 2-3 weeks. Three times I explained the situation, and the car was unable to replicate the problem, so 6 hours later, he's wanting to push me out of the building with the oil change, without the standar... read more
Business response:
Paula. Let me talk to our service manager & will see what can be done about the issues. Thanks Paula!
The worse customer service at the service department. Service advisors are rude and unprofessional. I would definitely not recommend Covington Pike location nor Mount Moriah. Managers are just as bad as employees.
I had the unfortunate experience of being towed to the Covington Pike location from roadside assistance company. While waiting for the tow, I called the Kia service department to inquire about a new tire. Based on my phone conversation with Brandon W. I should have known my face to face experience would be negative. It certainly was, after explaining my situation and a need to get back on the road to GA to Brandon via the phone; he presented with a rude and disinterested position upon my arrival. As a Kia driver for two year... read more
Gossett, please make sure replacement parts are readily available for the newest vehicles you're selling. I bought a 2017 Kia Sportage in December and it was in an accident in January. Cordova Collision has had my Sportage since January and says they're still waiting on a replacement part from Kia. We're into the 3rd month of waiting for a part which seems an excessive amount of time. But on a positive note, everyone at Gossett was great during our purchase of the vehicle and I really loved the new Sportage...to the best ... read more
I made a service appointment online and received a confirmation email. When I arrived 5 minutes early there were already 6 or 7 cars waiting for the service department to open the doors. No problem I thought, I have a confirmed appointment for 7 am. WRONG! The service man tells me Saturday is only first come first served and that it would be hours before my turn. If there are no appointments allowed on Saturdays, do not allow someone to make one and receive a confirmation from Kia. I do not like being deceived!
Frequently asked questions about Gossett Kia
How is Gossett Kia rated?
Gossett Kia has a 4.2 star rating with 1,370 reviews.
When is Gossett Kia open?
Gossett Kia is closed now. It will open tomorrow at 9:00 a.m.