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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very difficult to speak with anyone in the service department. Had to constantly call for updates as car took twice as long as advised. Car was returned covered in dust and over 4 hours late.
Wait time was over 6 hours, I think I'd still be waiting if I hadn't inquired about the car. Took it in to have the transmission inspected (as I would occasionally hear a noise coming from underneath the car), oil change, fix a recall. Was told to replace the axels, and re-test to see if that was the problem. I had bought extended insurance, but since I had only changed the oil when the car said to, and not every 5,000 which the dealership wanted, the warranty refused coverage. I had another mechanic review, he didn't think ... read more
4 hours for an oil change and tire rotation. I scheduled for earliest appointment so I could wait for it and be out early. I got there at 8 am. They finished a little past noon. Same thing happened last time.
We took our car for an estimate. We were told 48 hours for a call back. On day Three not having heard from them hwe called. We were told the estimate and asked that she email it to us. She then said I can do that in the morning. It was 3pm. We had to call the next day to receive the email estimate. Once seeing the bid we thought it seemed high. We made a few phone calls to places near by and received estimates that were extremely different. We called and said we wanted to pick up the car. She told us that she needed an hour ... read more
waited home all day took off from work and no show no call i called 5x before they called me back to say sorry no one was coming today
Technician wanted to cancel appt at last minute and then was 30 minutes late
I tried to negotiate the price ,that didn't work..I haven't heard from her since..
I recently had a disappointing experience with the service department at Billy Howell Ford. After purchasing a 2021 Ford Explorer from the dealership in May 2024, I brought it in for two concerns: a gasoline-like smell from the air vents and a malfunctioning radio. I was initially told I would receive an update within 24 hours, but it took nearly 48 hours and multiple follow-up calls to get any information. The service team diagnosed an oil cooler leak that required a $1,200 repair, none of which was covered under warranty. ... read more
Drop off and pick up always go smooth but I get my truck back dirtier than it was, the seat all out of position and sometimes my console has been opened. Service related?
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,447 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open at 8:00 a.m.