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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took 4 months to get my vehicle back, and it is still not fixed. No communication, and my car still has body repairs needed.
1. Dropped truck off for recall with an appointment. 2. Called next day after not hearing anything and said it was ready. 3. Picked it up and according to invoice it was ready the previous day but nobody informed me. 4. Recall was not performed but another issue was checked that I never advised them of b/c it was not an issue. 5. When I called the next day to ask why was told Service Advisor made a mistake but it was really my fault. And then actually hung up on me? Unbelievable level of disrespect and lack of any level of s... read more
Needed rear bearings replaced (covered under warranty). Dealership told me itd take 3 weeks. It took 9 weeks to repair. Extremely poor communication from the service advisor; not following up as promised, informed me that repairs started and would be ready next week next week comes and my vehicle is ready tells me theres a vehicle stuck on the rack and my repairs havent started. I love my F-150 but cant find good service at any dealership.
Took 2 weeks longer than needed. Poor communication.
Horrible customer service
It's not a pleasant experience to have business with these people. I'll probably use the mall of Georgia dealership instead of this shady people. They also charge 3.5% credit card transactions fee. The service lady Kelley Mullinax clearly made a mistake that caused multiple problems to us, but she never admitted her fault. She seems like her customers are stupid, but we are not. Watch out their forgery also. We never mentioned sunroof, but the invoice showed 'customer state sunroof does not working'. They made up statement t... read more
I was there almost FOUR hours for oil change and tires rotated!!! Service is very questionable that they even rotated my tires!! I had to drive back to dealer after driving away and noticed my air pressure in tires was same as when I arrived in all tires!! I took it to another dealer two days later and during the tire rotation at new dealer they noticed my tires had tears in the inside of them!! If Billy Howell had actually rotated them they would have noticed this!! I will never go back there!!
Failed to fix an acknowledged issue with cams because they're not actually dysfunctional yet only making a lot of noise as they're on their way to dysfunction. The reason given "we don't fix noises", despite the noise telling you cams are struggling to function. Very noisy and car periodically stalls out after rough idle. I believe it's an attempt by Ford to stall repair until warranty runs out in the next 15,000 miles.
Communication was horrible. My car was in shop 2 days & they hadnt finished diagnosing issue. Will never go back
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,447 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open at 8:00 a.m.