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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It's happened several times with them. I make appointments for service. The day I bring my car in something happens and it would take multiple days to perform the work. I make it clear when I make the appointment I have to have the car back. This time I was told it was a four hour repair because I wanted to wait. Ten and half hours later I was standing in the service area after closing waiting for my car. I only got one service completed of the two I had made the appointment for. I have learned my lesson with them and will n... read more
Very very long wait. The services ended up no charge because of the long wait.
Came in with a loose oil filter. Did an inspection and recall work, but released the vehicle without oil.
Took 4 months to get my vehicle back, and it is still not fixed. No communication, and my car still has body repairs needed.
1. Dropped truck off for recall with an appointment. 2. Called next day after not hearing anything and said it was ready. 3. Picked it up and according to invoice it was ready the previous day but nobody informed me. 4. Recall was not performed but another issue was checked that I never advised them of b/c it was not an issue. 5. When I called the next day to ask why was told Service Advisor made a mistake but it was really my fault. And then actually hung up on me? Unbelievable level of disrespect and lack of any level of s... read more
Needed rear bearings replaced (covered under warranty). Dealership told me itd take 3 weeks. It took 9 weeks to repair. Extremely poor communication from the service advisor; not following up as promised, informed me that repairs started and would be ready next week next week comes and my vehicle is ready tells me theres a vehicle stuck on the rack and my repairs havent started. I love my F-150 but cant find good service at any dealership.
Took 2 weeks longer than needed. Poor communication.
Horrible customer service
It's not a pleasant experience to have business with these people. I'll probably use the mall of Georgia dealership instead of this shady people. They also charge 3.5% credit card transactions fee. The service lady Kelley Mullinax clearly made a mistake that caused multiple problems to us, but she never admitted her fault. She seems like her customers are stupid, but we are not. Watch out their forgery also. We never mentioned sunroof, but the invoice showed 'customer state sunroof does not working'. They made up statement t... read more
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,557 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open tomorrow at 8:00 a.m.