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Billy Howell Ford
- Car Dealers
- Cumming, GA
About this business
Location details
1805 Atlanta Hwy, Cumming, GA, 30040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Made an appointment which didnt mean anything as far as I could tell. Kept car for two days before replacing the part.
Arrived at 10 for basic oil change and was not done until 3:30. At 1, I inquired about the status of my car and they said it would be at least another hour. When I booked, they told me it would only take 1-1.5 hours so I didn't plan on being there that long. Finally at 1:30 they gave me a loaner. They were supposed to call me when the car was ready but they didn't. Complete disaster from start to finish. Waiting room not very comfortable. Would not go here again.
The works oil change service was the worst in my life. They wanted to charge me $180 over the correct amount. The worst.
Took forever for them to order part and make appointment
Poor customer call response, postpone services by saying loaners vehicle unavailability
Service was great. Friendly personnel. However, I can't give great marks for their time management skills. I had an 11:00 A.M. appointment and was informed that it would take, approximately, two hours for the service. Meanwhile, I had some important business to attend to, so asked for a shuttle to take me back to my home and informed the agent that I would need a return shuttle. After an hour, someone finally shuttled me to my home. At 4:00 P.M., I inquired of the status of my vehicle and was told they had not started on it,... read more
Very poor service! Didnt communicate and delayed working on my car after it was there 5 hours. Brought in to fix Factory Recall on Blue Screen, car still not fixed.
Although they're friendly, I've have my Ford 150 in there for the same issue 4 times now. The navigation and blue tooth was supposedly updated twice, but both times did not remedy the problem. The last time I took it in (3 weeks ago), Susan helped me and said the whole hardware piece needed replacing and she would order it, and 10 days I called to get the status of it, and she said she would have to order it again because something about they didn't get it the first time. I've been having trouble with my blue tooth, radio st... read more
Very slow. Took over 2 hours for an oil change, and that was without a car wash. The people are not service oriented at all.
Frequently asked questions about Billy Howell Ford
How is Billy Howell Ford rated?
Billy Howell Ford has a 4.4 star rating with 2,447 reviews.
When is Billy Howell Ford open?
Billy Howell Ford is closed now. It will open at 8:00 a.m.