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Preston GM Superstore
- Car Dealers
- New Castle, PA
About this business
Location details
3510 Wilmington Rd, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 6:00 p.m. | |
| Tue | 07:30 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 6:00 p.m. | |
| Thu | 07:30 a.m. to 6:00 p.m. | |
| Fri | 07:30 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Sent my vehicle for test and an issue to be fixed at Prestons GMSupercenter, charged almost 5 times the amount they originally told me for a diagnostic test. Would have had to pay it if I didn’t flip about it too. Also, how am I being charged while recall work is being done? That’s covered by GM. Brought my vehicle home and had a new issue the next day (dead battery). When I called the service department I was told “it was like that when brought in” by the manager. Really!?! Not one person mentioned that the 2 days I talked... read more
Business response:
Hi Dale, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Our staff is looking into this.
Purchased a used 2017 GMC Sierra from them on 7/19/19 (over 2 months ago). Currently I have been without a truck for 3 weeks while it sits at another dealer for repair. Bought the truck with confidence because of a 3 month/3k mile powertrain warranty that was included. I have had multiple issues with the truck. First one being a leaking radiator, which Preston did replace after having to make several phone calls and they did provide a loaner vehicle (small 4 door buick, can't tow the boat with that!) That hassle asside, 3 of... read more
Business response:
Thank you for the review, we will look into the situation.
Service department didn’t do what they said they did on my invoice, lied about it
Business response:
Hi Ben, That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jaime Elliott (GM) 330-646-1340
Not very easy to work with when buying from out of state. Not very attentive to customer, basically poor customer service in sales / finance dept. Would and will not shop here again.
Business response:
Hi Jason, That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jaime Elliott (GSM) 330-6461340.
Took my car a chevy cruze on 11/19/18 to get some repairs of a light on the dashboard for the abs and traction control, they did a recall on my engine that left my car running terrible the car stutters,shakes and the acceleration is weak plus the engine,traction and abs lights are on and off while I'm driving. Took the car there today 11/28/18 to figure out what they did and they told me that it would be another 600 dolars repair so in a week it would be 1200 dolars. How is this possible? How they offer a service and leave y... read more
Business response:
We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we’re sorry to hear that your recent visits did not meet your expectations. Your feedback will help us improve as a team. Please contact us so we can discuss options with you. Feel free to contact Jaime Elliott at 724-698-2440.
Many problems on many occasions.
I am only giving one star because i couldnt find an option to write a review without any stars. I went to this dealership in July after a car accident totaled my vehicle. Going in, I felt taken care of. It seemed as though they genuinely cared about me as a customer. I now know that was a lie. I ended up purchasing a 2010 equinox which i was in love with...for about 2 months. In september the equinox began to have problems. A check engine code came up. I took it back to Preston. They changed my oil and treated me like a tod... read more
I was very disappointed at the lack of caring for lack of a better word about the issue withy pwer steering. Took car in for a couple old recalls and a steering issue which fell under a bulletin, I realize it is an older car and I am not a big money customer, but I did buy the car from Preston.I was basically told too many miles, they couldn't do anything for me..and would have to pay over 100 just for a diagnostic...this is a well known safety issue involving g recalls of thousands of cars, would think they would at least b... read more
I purchased a 2009 Mazda CX-9 from Bill Hudson, at Preston Mazda in Boardman Ohio, picked the car up on May 1. I loved that car, but I started noticing a few weeks later that car was jerking when going into gear, I thought maybe it was bad gas then a friend of mine told me it’s probably just the way it runs cause it all wheel drive. But it didn’t do it all the time. My paperwork was not completed properly so when I went to get the correct copies of the paperwork at end of May, I brought that to Bill’s attention & one of the ... read more
Frequently asked questions about Preston GM Superstore
How is Preston GM Superstore rated?
Preston GM Superstore has a 4.5 star rating with 1,047 reviews.
When is Preston GM Superstore open?
Preston GM Superstore is closed now. It will open tomorrow at 8:00 a.m.