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Preston GM Superstore
- Car Dealers
- New Castle, PA
About this business
Location details
3510 Wilmington Rd, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 6:00 p.m. | |
| Tue | 07:30 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 6:00 p.m. | |
| Thu | 07:30 a.m. to 6:00 p.m. | |
| Fri | 07:30 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
👎👎👎👎👎 Do not go here !!!!
Business response:
Sydney, Customer satisfaction is our top priority. I would like the chance to speak with you and learn more about your recent experience with our team. Please send me an email with your best method of contact so we may discuss this in greater detail. Sincerely, Jamie Elliott General Manager Preston GM Superstore jelliott@prestonauto.com
My car had an engine light on, then took it to Preston said it was my cultivator( piece on my transmission) went to take it home and couldn’t make it back home drove it back. They said my transmission is blown and I need a new one. They did not want to take any acknowledgment they messed up my transmission on a 18 chev equinox. Then i was told it was going to be 2200 to fix, then when I went to pay it, it turned into 3500 and now 4311. Just in case I needed extra pieces which wasn’t guaranteed.! They told me i(Paul) that I c... read more
Business response:
Shannell, Please know your feedback is very important to us. I would appreciate the chance to speak with you about the price for repairs done by our Service Team on your 2018 Chevrolet Equinox, as well as the level of communication you have received. Whenever you're able, please send me an email with your best method of contact so we may discuss this further. Sincerely, Greg Coates Service Manager Preston GM Superstore gcoates@prestonauto.com
Since 1996 I have purchased 6 vehicles from Preston motors. In the last month I’ve learned customer loyalty means NOTHING. To anyone I have recommended Preston Motors over the last 28 years I apologize. I will never take my care there for service again. If I have a warranty issue I will take it to another dealership. No one has ever called me about the status of my vehicle. I have to call. If I could give a negative star rating I would. I will let my family, friends, neighbors and anyone who asks me to not buy a vehicle ... read more
Business response:
Hello, Your feedback is very important to us here. We appreciate your loyalty over the years with our Sales Team. However, I would like the opportunity to speak with you about your recent experience with our Service Department regarding a warranty repair and the quality of communication about the status of any updates on your vehicle. It would be greatly appreciated if you would kindly email me with your preferred contact information at a time that works best for you. Best Regards, Greg Coates Service Manager Preston GM S... read more
Sales man we dealt with 4 years ago was great!! Our pickup currently under extended warranty still has shut off now twice and left my spouse and kids stranded. My husband a mechanic himself replaced an electronic after the first time. We thought it was good. Shut off again on a Sunday! Had to have it towed due to NO POWER!!! Did they check the grounds (nope), wiring harness (nope)!!! Service won’t do a proper diagnostic because there is “no active code” showing!! Ridiculous!!! The Chevy app and transmission failure notifi... read more
Business response:
Hello Laura, We take our customer feedback very seriously and would like the opportunity to learn more about the experience with your vehicle and the diagnostic process. Would you kindly email me to discuss this whenever it is convenient? Sincerely, Greg Coates Service Manager Preston GM Superstore gcoates@prestonauto.com
Highly recommend Justin at this dealership. Would never recommend T.B. My elderly mother needed to turn in her lease and get a new car. The first time we went…not a soul helped us. The second time, T.B. upped her. We were unable to find a vehicle that my mother wanted. She finally decided to buy out her lease and Justin was fantastic and friendly in helping her. We appreciate his patience. But, we don’t appreciate T.B.’s rude and intimidating demeanor, as he approached her about coming back. Good credit. Cash buyer. Lease t... read more
Business response:
Beth, It was great speaking with you the other day and while it’s not the experience we hope for our customers, we do appreciate your feedback so we can improve our service and treatment of customers. We strive for continuous improvement and getting better every day. You have my number, so please call me on my cell phone if you or your mom need anything at all moving forward. Thank you, Bobby Preston Owner/President
Don’t buy a 100K vehicle and have the engine blow 3 times. Zero help “too much paperwork”. Absolute joke. This is why you don’t buy GM it’s not what it used to be and the service is terrible.
Business response:
Hello Zachary, We take your feedback very seriously here. I would like the chance to speak with you about your recent experience with our Sales and Service Team. If you could kindly provide me with your best contact details at a time that works best for you, it would be greatly appreciated. Thank you, Jamie Elliott General Manager Preston GM Superstore jelliott@prestonauto.com
ungodly prices to have filters change $501 is ridiculous
some of the employees are the rudest people!!! we got a private loan to purchase our truck, gm wouldn't take it from our loan company..we went to drop off the check and told it was more money ...then the person who was" helping" us blamed us and call us some names as we left!!! he followed us out of the building swearing at us... if you like being treated like crap go to them!!!
Got a coupon to get a oil change for $29.99. Called for an appointment. They could not get me in by January 31. The girl told me come in on feb 1st. We will honor your coupon. But if they use more than five quarts of oil, I may have to pay a little more. I said that is fine. When my husband picked up my car the guy told him that coupon is no good and charged him $62.60. The guy gave him back the coupon and my husband threw it in his garbage can. Thank you for the wonderful service Prestons.
Frequently asked questions about Preston GM Superstore
How is Preston GM Superstore rated?
Preston GM Superstore has a 4.5 star rating with 1,047 reviews.
When is Preston GM Superstore open?
Preston GM Superstore is closed now. It will open tomorrow at 8:00 a.m.