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Preston Chrysler Dodge Jeep Ram
- Car Dealers
- New Castle, PA
About this business
Location details
1500 Wilmington Ave #1133, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
How they lied to me !!! I purchased a 2016 Jeep Compass Lease.They said they would pay off my Leased trade in they lied .All they wanted was to get the Compass and me out the Door. This dealership or I should I say Dealerships will RIP YOU OFF BEWARE!!!!!!!!
Business response:
Pat, I am terribly sorry to hear about the negative impression you got during your most recent visit at Preston Toyota. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Stephanie Bates Customer Service Manager
Bad experience Very bad experience they messed up my whole credit deal and then basically said they will not fix it buying a new vehicle is supposed to be a good experience however this was a terrible experience spent multiple weeks arguing with them basically they are Crooks getting away with anything they want, when getting work done to the vehicle they stated I can get a rental for the day and none of that was done very upsetting experience highly recommend another dealership
Business response:
I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Sincerely, Stephanie Bates Customer Service Manager
Stand behind your own product!!! I took my Caravan in for an ABS problem. They did a quick diagnostic and confirmed what I had told them when I called. The accumulator was not holding pressure. They said that they did not have the part and would call me when they found one. They called a few hours later and told me they had found one locally at Columbiana Dodge and I could take my van there. I told them that it was just as far to go there as it was to their place. The Preston tech then told me that dealers generally won't tr... read more
Business response:
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Stephanie Bates Customer Service Manager
They will lie to get you in the door. I was called a by salesperson after viewing the Preston website. I had already visited another unrelated dealership and was given a final price. I told the Preston salesperson I was not interested, because I was signing on Friday with the other dealership. The salesperson said tell me your price and let me see if we can do better. I gave price and she said I will call you back. She called back gave a much lower price, which shocked me. I asked her several times and she repeated the cut p... read more
Business response:
I am sorry to hear that you had a negative experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Sincerely, Stephanie Bates Customer Service Manager
Worst Service I Have Ever Experienced of Any Brand Wait times seem to run an hour plus, before they even begin to look at your vehicle, even with an appointmen. Staff is rude and unprofessional. The building service is housed in is very comfortable, sadly the people who work in it don't seem to know how to care for vehicles or customers. I would recommend avoiding this department at all costs.
Business response:
Thank you for alerting us of this issue. I regret to hear about your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Sincerely, Stephanie Bates Customer Service... read more
Not pleased! John Setzer made promises he could not keep; referral funds to my mother who bought a car from Sarge. We initially planned to see Sarge. He also said we could get the vehicle certified for $500 then said we could not because of a tire issue. I only purchased the car because of the carfax.
Business response:
Thank you for sharing your feedback with us. I am very disappointed to hear about your negative experience with our dealership. I would appreciate the chance to speak with you directly so we can try to make things right. Please reach out to me at your earliest convenience. Sincerely, Stephanie Bates Customer Service Manager 718-507-5000 Ext. 271 | bbenstock@msn.com
All day wait for service As a repeat Toyota customer, I have been to all of the Toyota dealerships in and around Pittsburgh. This dealership has by far the worst service I have experienced. My husband and I bought a vehicle 5 months ago with "brand new tires." 9,000 miles later Rohrich Toyota will not even align the vehicle because the tires are so bald. Luckily, Preston Toyota wants to make the situation right and replace the tires. So, I make an appointment for 8am (on my only day off) and drive an hour to the dealership. ... read more
We didn't get what we were told were going to get. though we looked at a vehicle under the assumption of getting a different one. We originally wanted the Highlander limited, after going over numbers, we knew we could not afford it, we were told we would be able to get into the next model down at the numbers we had, not the case, we looked at the Toyota Highlander le plus and were expecting the next model down from the limited which is the xle not the le plus. they sold us the le plus, company does not stand by what they say... read more
Business response:
Hi Ivan, Thank you so much for your feedback, we think that customer feedback is invaluable to help us improve our business. While we aren't perfect, we do strive every single day to improve our business in an effort to provide our customers with the absolute best purchase and service experience they've ever had. Sounds like we fell short of this with your experience. I know you spoke to my brother Kevin who is the Toyota Sales Manager and he and I feel really terrible about the way you feel. We wanted to say that we are sor... read more
Nearly all of the salesman will tell you that adding an Nearly all of the salesman will tell you that adding an after-market part will void your warranty. This statement is illegal under the MAGNUM MOSS WARRANTY ACT They do not attempt to explain it in anyway. I have spent 2 years gathering information and they just will say things like this and only like this "if you add a remote start it will ruin your car and void the warranty" PRESTON TOYOTA NEW CASTLE, PA 16105
Business response:
Thank you for taking the time to let us know about your concerns with our store. I would be more than happy to discuss this further with you if there is anything we can do to make you happy please feel free to email me at bpreston@prestonauto.com
Frequently asked questions about Preston Chrysler Dodge Jeep Ram
How is Preston Chrysler Dodge Jeep Ram rated?
Preston Chrysler Dodge Jeep Ram has a 4.5 star rating with 1,175 reviews.
When is Preston Chrysler Dodge Jeep Ram open?
Preston Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.