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Preston Chrysler Dodge Jeep Ram
- Car Dealers
- New Castle, PA
About this business
Location details
1500 Wilmington Ave #1133, New Castle, PA, 16105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Poor communication, the day after I bought my Jeep something went wrong and they couldn't even return a phone call to tell me that they won't fix it, I should take it to a Jeep dealer. Overpaid because they didn't calculate the price of the taxes and tags correctly, still haven't received a check that they are to send me. Will not EVER return here and I will be sure to tell everyone I see and work with not to waste your time!
Business response:
I want you to know that your feedback is greatly appreciated. At Preston Toyota, we continuously strive to improve as a business. Reviews like yours help us learn more about the areas in which we need to progress. I would like to extend my sincerest apologies for the experience you had at our dealership. Delivering fantastic customer service is our top priority and I'm sorry that you left feeling disappointed. I would like to speak with you about this issue so I can better understand it and apologize again. Regards, Bobby Pr... read more
please when buying a car from preston "SHOW ME THE CAR FAX" my fault, didn't ask nor was one offered~~~they sold me a wrecked car! I paid over $13000 for a 2009 Toyota corolla for my 16 year old daughter, then one nite I decided to look up the car fax and found out it was wrecked!!! there response was, we don't have to tell you unless there is frame damage...being sideswiped and rolling over on the drivers side is not a reason to tell me..t was great, he always is!!! i'll miss him....took that car to phil fitts ford 6 weeks ... read more
Business response:
I would like to apologize on behalf of Preston Toyota for your experience. One of our top priorities is delivering nothing but top-notch customer service, unfortunately it looks like we have fallen short of that goal. We recognize that customer feedback is the most efficient and effective way to improve as a business, which is why I would like to speak with you to personally apologize and learn how we could have offered you a more positive experience. Please contact me at your earliest convenience. Regards, Bobby Preston - O... read more
I would NEVER reccomend this dealership to ANYONE! Grant had reassured me that he and his sales manager were both looking for a vehicle to fit into my price range (10K) after he send me a bogus list of cars that was atleast 4K higher than the price I was looking to spend and I think he did it just to get me into the door. After speaking with him and telling him what I was looking for and what my price range was he told me he would check his 8 dealerships and extensive inventory for a "perfect" fit for me. All BOGUS! After I ... read more
Business response:
Hi Erica, I am very sorry to hear about your negative experience working with Grant. Obviously he did not have anything to show you here at our location, but certainly could have done a better job looking around at our Mazda store for you to find those few cars you were talking about that would have worked. Is there anything I can do personally to make up for it? We do own the Mazda store as well and can make sure you have a better experience there. Please call me personally or respond via email here and let me know. Thank y... read more
I spoke to Mr. Torsello by phone and made a clear, concise plan to buy a 2012 Corolla. I told him what I wanted for my car and what I would pay for the Corolla. Period. He said, "You have gone to the wrong dealership." I can make that deal." I made sure he could make that deal BEFORE traveling to New Castle from Austintown, wasting my time and gas. When I got there, he had a 2013 Corolla waiting for me. I told him I was interested in a 2012. He said, "No problem, I will sell you this 2013 for the same price." He took me for ... read more
Business response:
I am very sorry to hear of your unsatisfactory sales experience with our store. Please feel free to contact me personally to resolve this issue. We strive to make every experience a great one at our store and when we fall short, want to take every opportunity to Improve in the future. I can be reached at my contact number below. Thank you, Walt Kustra General Sales Manager Preston Toyota 18888397856
I looked at a car monday nite and put money down to hold the car. so I counld get a loan for said car.The car was sold and del. by friday. NO call or nothing till I want to pickup car. Next monday.
Business response:
Hello, This is Bobby Preston Owner at Preston Toyota, I am sorry to hear of your frustration regarding this situation, however I value your feedback. Here at Preston Toyota we strive to exceed every customer’s expectations and it is of great disappointment when this is not accomplished. I would like to discuss this matter with you further at your convenience. Please contact me at 724.658.6500. I look forward to bringing a complete resolution to this issue for you. While I apologize for dropping the ball in this instance, I h... read more
Considering I was paying cash, I was really disappointed that I did not get a break on the price. I feel you knew my situation, car breaking down that you used that information to your advantage. Also was surprised you only gave me one set of keys. For a $24000 vehicle it should have come with one.
Business response:
Hey Paul, My name is Walt Kustra and I am in the internet sales manager at our store. Im sorry we did not get a chance to meet when you purchased, I was out sick. In regards to our pricing you can see on our website that we are a "one price" used car store where we pride ourselves on eliminating the haggling. Its not that we didnt want to "give you a break" on the pricing...we just wanted to give you our best price upfront, without you having to work for it! In regards to the second set of keys...I am VERY sorry to hear that... read more
Frequently asked questions about Preston Chrysler Dodge Jeep Ram
How is Preston Chrysler Dodge Jeep Ram rated?
Preston Chrysler Dodge Jeep Ram has a 4.5 star rating with 1,175 reviews.
When is Preston Chrysler Dodge Jeep Ram open?
Preston Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.