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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It took too long to complete the oil change/scheduled maintenance but the woman at the desk was very kind and considerate, checking on me and when they would be done.
Business response:
Thank you for your feedback, Claire! We apologize for the delay in your oil change and appreciate your understanding. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns further. We're glad to hear our staff made you feel welcomed!
Great experience! Super friendly, quick and easy. I wasn’t pressured to buy anything I didn’t need. Highly recommend!
Business response:
Thank you for your kind words, Tori! We're thrilled to hear you had a great experience and felt no pressure during your visit. We appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!
Matt provided such exceptional customer service and no matter if it's 7:30 am or 6:00 pm, he is so friendly and always willing to help. He is so knowledgeable, such a great leader, has so much patience, and always is letting me know of what's going on with my vehicle. The whole staff here is absolutely phenomenal and I have been a customer for over 10 years and will never go anywhere else. I drive all the way from Brandon to get the top notch friendly and professional service. I hope everyone at Lakeland Vw is blessed with a... read more
Business response:
Thank you so much for your heartfelt words, Brandon! We’re thrilled to hear that Matt and the entire Lakeland VW team have provided you with such exceptional service over the years. Your loyalty and kind sentiments mean the world to us!
The whole experience was amazing. I was treated with courtesy and professionalism. There is no choice better than this dealership. Speedy process.
Business response:
Thank you for sharing your experience! We're thrilled to hear you had an amazing and speedy process at Lakeland Volkswagen. We appreciate your kind words!
They were very professional and very courteous. Very clean in the lobby and restroom. I am very impressed.
Business response:
Hi, Thank you for your kind words! We're glad you were impressed with the professionalism and cleanliness at Lakeland Volkswagen.
Ashley was clear, fair, informative and accommodating. I was comforted by her expertise and professionalism.
Business response:
Thank you for your feedback, Abigail! We’re pleased to hear that Ashley provided clear, fair, and professional service. Your comfort and satisfaction are our priorities.
Great service department. Girl that checked us in was super helpful and friendly. Mechanic did a great job and explained exactly what needed to be done. They take pictures and give you a full report. Work was done well. I highly recommend this dealership.
Business response:
Thank you for the great review, Grant! We're pleased to hear you had a positive experience with our service department. Your recommendation means a lot to us!
Katlyn was so kind and helpful. We really enjoyed working with her. While my car was able to be repaired, it was frustrating that Volkswagen no longer makes the part that was needed for my model year.
Business response:
Hi, Thank you for your feedback. We're glad Katlyn was helpful, though we're sorry to hear about the part issue. We appreciate your understanding and are here for any further assistance you may need.
I loved how this dealership took care of me. I made a last minute appointment, and they were able diagnosis the problem and fix it in the same day.
Business response:
Thank you for your feedback, Chey! We’re pleased to hear that we could accommodate your last-minute appointment and resolve the issue promptly. We look forward to assisting you again in the future!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,792 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 8:00 a.m.