This profile has been claimed by the business owner or representative.
Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Turn around for this particular repair need took a week because a battery needed to be ordered. Repair was completed and pickup transportation was provided from my customers home to the dealership for vehicle pickup. This was very much appreciated. Overall dealership did a good job.
Business response:
Thank you for your feedback! We’re glad to hear that the repair was completed and that you appreciated the pickup transportation service. We apologize for the wait due to the battery order but are pleased to know that overall you were satisfied with our service. If you need anything else, please don’t hesitate to reach out.
The staff is always professional. Everything is explained so that you understand what's going on.
Business response:
Thank you for your kind feedback! We’re glad to hear that our staff’s professionalism and clear explanations have made your experience positive. Your understanding is important to us, and we’re here to assist you anytime you need. Have a great day!
The recommended repairs were completed without issue and for the price that was quoted. My service experience was excellent.
Business response:
Thanks for sharing, Jallen! We’re thrilled to hear that the recommended repairs went smoothly and were completed at the quoted price. It’s great to know you had an excellent service experience. If you need anything else, don’t hesitate to reach out!
Katlyn Oldham is very knowledgeable, honest and friendly and always keep you informed with vehicle updates.
Business response:
Thank you for the wonderful feedback, Shawntae! We're delighted to hear that Katlyn Oldham has been knowledgeable, honest, and friendly throughout your experience. Keeping you informed is a priority for us, and we're glad to know that Katlyn has delivered on that. We appreciate your kind words!
Kaitlyn is phenomenal! So personable, professional, but most importantly, knowledgeable. As a female, I am always worried that I am going to be taken advantage of at a car dealership, but Kaitlyn understands, and is someone I can trust.
Business response:
Thank you so much for your kind words! We're delighted to hear that Kaitlyn made your experience both professional and reassuring. It's important to us that everyone feels respected and well-informed. We appreciate your trust and look forward to serving you again in the future!
Everything went well with the service I had done. The staff were excellent and professional. Great job Lakeland Volkswagen !
Business response:
Hello, we're thrilled to hear that everything went smoothly with your service and that our staff provided excellent and professional service. Thank you for the kind words and for choosing Lakeland Volkswagen!
Katlyn goes above and beyond to assure that the correct repairs and maintenance are done right.
Business response:
Thank you for your kind words! We're delighted to hear that Katlyn's dedication to ensuring the correct repairs and maintenance has made a positive impact. We truly appreciate your feedback and look forward to continuing to serve you!
I was able to make an appointment online using my VW app. The entire experience was convenient.
Business response:
Hi there, we're glad to hear that using the VW app for your appointment was convenient and seamless! It's great to know that our online scheduling made your experience easier. Thank you for sharing your positive feedback!
My car still has a little problem starting after new battery. And it also seems as if it wants to cut out when slowing down. Which is a problem that I have repeated reported to Wallace VW in Stuart, Fl. However, my service advisors are excellent.
Business response:
Thank you for your feedback and for highlighting the excellent service from your advisors. We're sorry to hear that you're still experiencing issues with your car. Your concerns are important to us, and we want to make sure everything is resolved. Please reach out to us directly so we can address these issues promptly and ensure you're fully satisfied with your service.
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,792 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.