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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very pleased with the outcome. ...Love the KIA Soul...Hope we have it a long time
Business response:
Hi, Thank you! We're glad you're pleased with the outcome and loving your KIA Soul. Wishing you many happy miles ahead!
I was very satisfied with the wonderful customer service that I received from everyone at the dealership while I brought my car in to get serviced. The Tech took his time and made sure that everything was up to par on my 2015 TDI Passat!
Business response:
Thank you, Curtis! We’re glad to hear you were satisfied with the service and attention your 2015 TDI Passat received. We appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!
Worked in a timely manner. Courteous. Good communication . Reviewed service.went over bill. Good job
Business response:
Hi, Thank you for your feedback! We're pleased to hear that your experience at Lakeland Volkswagen was timely, courteous, and well-communicated. We appreciate your support!
Very friendly and courteous. Have had good service every time. Drove to pensacola today. No problem. Waited at the dealership until my wife came and picked me up. The only problem was the AI that wouldn’t give me the service department when I called.
Business response:
Hi, Thank you for your feedback! We're glad to hear you received friendly and courteous service at Lakeland Volkswagen. We appreciate your patience and will work to improve our phone system. Safe travels, and we look forward to seeing you again!
Service is always great and quick! Katlyn I always willing to help! Totally recommend this service location!
Business response:
Hi, Thank you for your recommendation! We're thrilled to hear that you consistently receive great and quick service from Katlyn and the team at Lakeland Volkswagen. We appreciate your support and look forward to serving you again!
My service advisor was very nice and helpful I will definitely be coming back for my next service.
Business response:
Thank you, Marcus! We're glad to hear that your service advisor was nice and helpful. We look forward to seeing you again for your next service at Lakeland Volkswagen!
Customer service was personalized and comfortable. The product is nice however the specs are not gone over by the sale rep and the vehicle is not either. I purchased a VW Atlas and was handed the keys once the sale was complete, and the reps took off. I did not even know how to turn the head lights on to leave the dealership. I also have rippling in the tint on the windshield that was from the prv owner and was told they could not do anything about it, and I would need to contact a tinting dealership. This rippling of the ti... read more
Business response:
Hi, Thank you for your feedback. We're glad you found our customer service personalized and comfortable. We apologize for the oversight regarding the vehicle specifications and the issues with the tint. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns promptly. Your satisfaction is important to us!
Matt is the best! ! You can not ask for a better service adviser. He works hard at taking care of you.
Business response:
Hi, Thank you for your kind words! We're thrilled to hear that Matt provided you with exceptional service. We appreciate your support and look forward to seeing you again at Lakeland Volkswagen!
Service advisor, Katlyn, is great at being accommodating, listening and ensuring concerns are addressed properly.
Business response:
Thank you for your feedback, Don! We're glad to hear that Katlyn provided you with excellent service. We appreciate your support and look forward to assisting you again at Lakeland Volkswagen!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,792 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 8:00 a.m.