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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very pleased with my service. Ashley was very helpful and professional. I will be recommending you guys to everyone I know with a VW.
Business response:
Thank you for your kind words. We're happy Ashley provided helpful and professional service. We appreciate your recommendation and look forward to assisting your friends and family with their VW needs.
I recently had my 45,000-mile service on my 2022 Tiguan, and just ten days later, one of my engine coils went bad. I was understandably frustrated and called the service advisor to let her know about the issue. I ended up having my car towed from Tampa to Lakeland for repairs. When the car was serviced, I was told the engine coil had failed and that the new recommended service was spark plugs. I asked the advisors how this situation even happened, but none of them could provide a clear explanation. Thankfully, the engine coi... read more
Business response:
Hi, thank you for taking the time to share your experience. We understand how frustrating it can be to have an issue come up shortly after service, and we appreciate you reaching out to let us know. We're glad our service manager was able to step in, listen, and take care of the situation by replacing the spark plugs as a goodwill gesture. It means a lot to us that his effort made a difference and restored your confidence. We're grateful for your continued trust in Lakeland Volkswagen and look forward to serving you again.
Arrived at the dealership for the oil service and airbag recall. Everything from me calling in and setting up the appointment was easy and hassle free. I received notifications from the technician about suggested maintenance for my vehicle while it was being serviced. Once everything was done the vehicle was washed and brought out to me .
Business response:
Hi, thank you for the detailed feedback! We're glad your oil service and airbag recall appointment went smoothly from start to finish. It's great to hear the process was easy, the updates were helpful, and your vehicle was returned clean and ready to go. We appreciate your trust and support!
Larry, Danny and Jeffery were all helpful in the car buying process. Thank you for all you've done to help me thru the process and look forward to doing business in the future. Mark Phillip Wall
Business response:
Hi Mark, thank you for the thoughtful feedback! We're glad Larry, Danny, and Jeffery were all helpful throughout your car buying process. We appreciate your kind words and look forward to working with you again in the future.
Dealership is ok. Had my car serviced no issues but walked around in dealership no one seemed to want to help you if looking at car
Business response:
Hi, thank you for your feedback. We're glad your service went smoothly, but we're sorry to hear you didn’t feel welcomed while browsing the dealership. We’ll work on improving that experience at Lakeland VW.
This is my go to VW dealer for all my services. Thank You Lakeland VW
Business response:
Hi, thank you for making Lakeland VW your go-to dealer for all your service needs! We appreciate your loyalty and support.
Good service, excellent customer service. Great, fast, and well executed trained team. Made whole experience great.
Business response:
Hi Guilherme, thank you for the fantastic feedback! We're glad our trained team provided excellent, fast service that made your experience great. We appreciate you choosing us!
Hats off to Steve, my service coordinator! My experience could not have been better ... top notch!
Business response:
Thank you for the shout-out to Steve! We’re glad he made your experience exceptional. We appreciate you choosing Lakeland Volkswagen!
Arrived with no schedule appointment and they took my concern right away, I couldn’t program my key fab. They were able to find the issue and ordered another key fab, everything within an hour. Courtesy, and friendliest of service was provided
Business response:
Thank you for sharing your experience! We’re glad we could help quickly, even without an appointment, and provide friendly, courteous service. We appreciate you choosing us!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,896 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open tomorrow at 8:00 a.m.