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Lakeland Volkswagen
- Car Dealers
- Lakeland, FL
About this business
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary car washes, 10% off accessories & clothing, Internet work stations, gourmet coffee bar, and a children’s play area. When coming in for Service Appointments, you qualify for... read more
Location details
209 S Lake Parker Ave, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
nice place, near a number of used car dealers. i would prefee service contracts not be in window sticker listings.
Business response:
Thank you for your feedback! We're glad to hear you had a positive experience with us. We also appreciate your suggestion regarding the service contracts. We always aim to improve our processes and will consider your input moving forward. If there's anything else we can assist with, feel free to reach out!
The work was done correctly and in less time than originally planned. It was a good experience.
Business response:
Thomas, we’re so glad to hear that your experience was positive and that the work was completed efficiently! We always aim to get things done right and on time. Thank you for sharing your feedback, and we look forward to assisting you again in the future!
Very nice customer service, however, you need improving in communication. There were times I was told that they would call me back and never did. Ended up leaving my car there for 4 days to get work completed due to a lack of communication. I was told that they would even wash my car as part of the service and that did not happen. Expectations were not met, unfortunately.
Business response:
Hi, Thank you for sharing your feedback. We truly apologize for the communication issues and any inconvenience this caused during your visit. We strive to provide exceptional service, and we clearly fell short in your case. Please reach out to Jared Diveley at jared@lakelandvw.com so we can address your concerns and make things right. We appreciate your input and will work on improving our processes moving forward.
Great service from Ashleigh and the shop. Efficient, professional, knowledgeable and courteous. Thank you. Richard Smith
Business response:
Thank you, Richard! We're thrilled to hear about your positive experience with us. Our team strives to provide efficient, professional, and courteous service, and we truly appreciate your kind words. We look forward to assisting you again in the future!
Parts and Service are always willing to go above and beyond for everyone. John and Gene in parts department are the best!
Business response:
Hi, Thank you for the great feedback! We're so happy to hear that John and Gene in the parts department went above and beyond to assist you. We’re lucky to have such dedicated team members, and we truly appreciate your support! Looking forward to serving you again soon!
Katlyn was awesome and made sure that I was happy with the service provided and that my concerns were taking care of.
Business response:
Hi, Thank you for sharing your experience! We’re so glad to hear that Katlyn provided excellent service and took care of your concerns. We’ll be sure to pass along your kind words to her. If you need anything else, feel free to reach out!
Good experience great people working there was a little bit of a wait but that is to be expected at a dealership but the staff made it as comfortable as possible.
Business response:
Hi, Thank you for sharing your experience! We're glad to hear that, despite the wait, our team at Lakeland Volkswagen made your visit as comfortable as possible. We appreciate your understanding and look forward to serving you again in the future!
Drop-off and pick-up smooth as can be. Great service and timely in repairs.
Business response:
Thank you, Curtis and Caren, for your kind words! We’re thrilled to hear that your drop-off and pick-up were seamless and that our team provided great service with timely repairs. We look forward to assisting you again at Lakeland Volkswagen!
Workers were very courteous and efficient. Waiting room area was very spacious and clean. Good experience.
Business response:
Hi, Thank you for sharing your experience! We're delighted to hear our team was courteous and efficient and that you enjoyed our spacious and clean waiting area. We look forward to serving you again at Lakeland Volkswagen!
Frequently asked questions about Lakeland Volkswagen
How is Lakeland Volkswagen rated?
Lakeland Volkswagen has a 4.9 star rating with 4,792 reviews.
When is Lakeland Volkswagen open?
Lakeland Volkswagen is closed now. It will open at 8:00 a.m.