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Timmons Subaru Parts Department
- Auto Parts & Supplies
- Long Beach, CA
About this business
Location details
3700 Cherry Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very disappointed in my experience today with Yulissa at Timmons today. I walked in fully prepared to purchase and left without a car. Honesty and integrity matter to me, and this was a textbook bait-and-switch. I did my research, used the dealership's online payment calculator, confirmed the exact vehicle, and scheduled an appointment. Clear, simple, straightforward. I test-drove the car, confirmed it was the one I wanted, reiterated my $4,000 down payment and excellent credit -- and then everything shifted. I was presen... read more
Business response:
Hi JoAnna, We’re sorry to hear you left feeling frustrated — that’s never our intention. Our online payment calculator provides estimates based on general assumptions. Final numbers can vary depending on lender approval, taxes, fees, rebates, and how the drive-off amount (which can include registration, first payment, and applicable fees) is structured. It sounds like there was a breakdown in communication while we were trying to review those details, and we apologize if that wasn’t clearly explained. Transparency is importa... read more
Beware of buying a used car here! I bought a used Honda at Timmons Subaru 2 weeks ago and was excited as this was my first car buying experience from a dealership. Louie was great and kind, we didn't feel pressured by him at all and he was extremely personable and helpful. My bf took the lead with speaking because as a young woman, these types of things are highly intimidating and stressful. We tried negotiating but the manager RC wouldn't budge because the car was in excellent condition. We walked away at first, but came b... read more
Business response:
Hi Nikki, We understand how concerning a check engine light can be, especially shortly after purchasing a vehicle. When you brought the vehicle back to us, we took the matter seriously and sought a second opinion from a Honda-certified technician after another shop suggested the catalytic converter may be faulty. The Honda technician determined there was no active catalytic converter failure and that the code present was an old stored code that had not been cleared. At the time of purchase, the vehicle was sold “as-is,” and ... read more
I did not purchase my Subaru from this location. I moved to Long Beach in early 2025 and have since had my car serviced here twice for simple maintenance. Both times, I left feeling uneasy about the quality of the work. The service is fast, maybe a little too fast. After my first visit, my car started showing a low windshield wiper fluid notice for the first time ever, about two months later. When I brought this up during my second visit, I explained to Danny Duong (the service advisor who helped me) that my usage hadn't ch... read more
Business response:
Hi Nadia, Thank you for taking the time to share this detailed feedback. I am truly sorry that your recent service visits at Timmons Subaru left you feeling uneasy and frustrated. That is not the experience we want any guest to have, especially when it comes to trust in the work being performed on your vehicle. This feedback has been shared with our service leadership so it can be reviewed and addressed directly. We appreciate you bringing these issues to our attention, even though we regret the circumstances. If you would... read more
Made an appt today for oil change service and spoke to Leslie who sounded miserable and condescending. Will be canceling my appt and will be going to pacific location
Business response:
Hi Micah, we are sorry to hear about your interaction when scheduling your service appointment. That is not the tone or experience we want anyone to have when reaching out to Timmons Subaru. Your feedback is important to us, and we would appreciate the chance to learn more and address this internally. If you are open to it, please reach out so we can better understand what happened and work toward making this right.
Before and during the purchase everything was good. After I signed, the customer service diminished. I was told to meet up at my car to go over Bluetooth connection, but the salesman never came until I had to message him about 10 minutes later and then he came. He apologized and said that he had 2 other customers. I should be the priority since I haven't even left the lot yet and just bought a car with you. Then a week later I asked him about a general finance question, because he told me I could ask him anything and wheneve... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
This was the absolute worst experience you could imagine having. Sleazy car sales at its finest I came in before the expiry of my lease, I was hoping to buy the car out but was really open to all options- wanting to continue to be a customer here. Timmons was making it very clear that I would not be. When I asked about what buying the vehicle would look like, they gave me inflated numbers and said there's no other options. The sales manager told me to "enjoy my last days with a car" With the terrible experience and ter... read more
Business response:
Hello, We take all reviews very seriously; however, we can not find you in our system since 2022. We don't show that you have contacted anyone here about your lease-end options. Could you please call me to discuss 562-980-0707.
If you're shopping for a Subaru and *don't* call Jeff Sollee... you're doing it wrong. Jeff is the **Internet Sales Manager**, but don't let the title fool you--he's a real human who actually *cares*. He came in on his **day off** just to help us close the deal on our new 2025 Subaru Outback XT. That's not salesmanship--that's commitment. No pressure. No games. Just straight-up good vibes and someone who actually *listens*. He kept every promise and made the whole process smooth, easy, and even *fun*--and we all know buyi... read more
Business response:
Thank you, Patrick, for such a glowing recommendation! We're proud to have Jeff on our team, and it’s wonderful to hear how his dedication and genuine care made your Subaru buying experience smooth and enjoyable. We’re thrilled to welcome you as part of the Subaru family and look forward to serving you for years to come at Timmons Subaru!
So sorry customer service is just not there. I tried again & sadly not going to take my car in.
Business response:
Thanks for your honesty, Linda. We're truly sorry to hear you felt let down. While we regret missing the mark, we’d still welcome the opportunity to make things right in the future. If you ever decide to give us another shot, we’ll be here to help.
Service department needs better phone and people skills. They are not helpful at all. They are brief when asking them questions and it feels as though you're bothering them. I've been going to this location for service for 2-3 years and I've never been impressed with their service.
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Timmons Subaru Parts Department
How is Timmons Subaru Parts Department rated?
Timmons Subaru Parts Department has a 4.7 star rating with 201 reviews.
When is Timmons Subaru Parts Department open?
Timmons Subaru Parts Department is open now. It will close at 4:00 p.m.