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Timmons Subaru Parts Department
- Auto Parts & Supplies
- Long Beach, CA
About this business
Location details
3700 Cherry Ave, Long Beach, CA, 90807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
What can I say?! Henry Park over at Timmons has gone above and beyond, providing outstanding customer service and communication! He's down to earth, quick to respond with a no pressure attitude. The amount of knowledge and guidance he provides is unsurpassed. He understands that purchasing a car is a commitment and makes sure you're well informed with the details that only a person with his years of experience can provide! He literally treated me with my best Interest in mind!
I just purchased a BRZ and I only have great things to say about the customer service that was provided to me. Henry was amazing! He helped me through the whole process of placing my order and kept me updated the entire way about when the car arrived and would be ready for pickup. He made sure everything was to my liking and absolutely perfect. This was the easiest no fuss car sale that I have ever made and I highly recommend him for any purchase that you are planning to make. Thank you so much and shout out to Timmons for t... read more
Got myself a Solterra. Henry helped me and made the car buying process fun. This was probably the easiest and fastest buying process I've experienced.
I've purchased/leased many vehicles in my lifetime but I must say, my experience at Timmons Subaru has been the best by far. They are complete professionals, extremely knowledgeable and obviously care about their customers and providing an excellent experience for them. They have a wide selection to choose from! Henry Park was our sales rep and he was thorough and extremely patient and extremely comfortable to engage with. We were so indecisive about what options, colors, trim etc we wanted but he didn't get frustrated once.... read more
Took my 2024 Outback Wilderness for a windshield replacement and wiper replacement and the 30k mile servicing. They replaced the windshield only. When the service advisor called said the car was ready and the windshield was replaced. Asked him about the wipers and the servicing. Said it wasn't on the night drop ticket. Told him to look came back and it was on there. Called back and hour later says car is done. Picked it up the next day. Said everything was done. Got home. Went to check the wipers. Not changed. Called him bac... read more
Business response:
Hello Jesus, We would appreciate the opportunity to make this right. We were completely willing to send a technician to the vehicle to reset the service light and install new wipers. If you change your mind, please let us know.
A new car I bought years ago never had the glove box lick work properly. They supposedly fixed it twice, but it still didn't work. They supposedly last time I tried I scheduled an appointment ahead if time. Bthey let me wait in the waiting area for an hour & a half before telling me they ordered the wrong part. My glove box still doesn't lick. I also had a problem with my windows sticking where I could get to close. I felt unsafe parking the car with the windows down. In the rain the front seats got stained with water co... read more
Business response:
Robin, I’m sorry you’ve had these unresolved concerns with your glove box and windows. I can understand why you are feeling disappointed. Please reach out to us when you have a chance so we can review the history of these concerns and discuss what we may be able to do to help.
Terrible experience and when I made a review about it someone claimed they would reach out about it but they haven't so I feel like the comment on my review was just for ahow
Business response:
Hi Virginia, I’m sorry to hear how frustrating this insurance repair experience was. We understand why having the claim closed without the repairs completed would leave you disappointed, especially after you understood that the claim had been approved. Please reach out to our service manager directly so we can review the details of the situation and discuss what happened with you.
My mother leased a 2026 Crosstrek here in April and it was nothing but a great experience. The car has a full prepaid maintenance package for the full lease term. Brought it in for its first 6k service (9/12) and they failed to rotate the tires which the maintenance schedule calls for, we paid for and the paperwork states. We paid for a service we did not receive. First time Subaru owners and we thought Timmons would do better.
Business response:
Hi, we understand why this visit would leave you disappointed, especially after the positive experience your family had with Timmons Subaru when leasing the Crosstrek. We’d appreciate the opportunity to hear more about what happened during the service visit and address the concerns you raised. Please reach out to us directly so we can discuss it with you.
Our experience with Adrian Zavala at Timmons Subaru was extremely disappointing and unacceptable. Both insurance companies had already approved the claim, yet the necessary repairs were never completed. Due to the way the situation was handled, the claim was ultimately retracted and closed, leaving us without a repaired vehicle despite having received prior approval. The communication, follow-through, and overall level of service from Adrian were severely lacking. What should have been a straightforward insurance repair bec... read more
Business response:
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Frequently asked questions about Timmons Subaru Parts Department
How is Timmons Subaru Parts Department rated?
Timmons Subaru Parts Department has a 4.6 star rating with 201 reviews.
When is Timmons Subaru Parts Department open?
Timmons Subaru Parts Department is open now. It will close at 4:00 p.m.