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Price Honda Dover
- Car Dealers
- Dover, DE
About this business
Location details
4567 S Dupont Hwy, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Parts were not available to complete the job. No status update for over a week now. As much as routine servicing costs I would think a complementary car detailing or at least a wash and wax (not a machine) is not to much to ask.
Business response:
Hi, Thank you for sharing your feedback. We sincerely apologize for the delay and lack of communication regarding your vehicle. This is certainly not the experience we want you to have at Price Honda Acura. Please reach out to Jenna Racz at 302-943-6643, and she will assist you further. We appreciate your patience and value your input, and we are committed to making this right.
I'm still looking into this. Price has apparently reported to CarFox that they replaced 4 tires at my last visit. In actuality, I had two tires replaced at the previous visit, due to one having been damaged (they recommended replacing the pair to maintain even wear). At this latest visit, they recommended replacing the remaining two as, according to their tech, they were near the end of their life and wearing unevenly. These were the original tires and only had 38,000 miles on them, so I declined. They stopped the service at... read more
Business response:
Hi, We sincerely apologize for any confusion or frustration you experienced. We take all concerns seriously and want to ensure you're completely satisfied with our service. Please reach out to our Service Manager, Jenna Racz, at 302-943-6643, and she will be happy to discuss this further and work toward a resolution. We value your feedback and appreciate your patience.
Very below par customer service.
Business response:
Hi, we're truly sorry to hear about your experience. We strive to provide excellent service to all of our customers, and it seems we missed the mark. Please reach out to Jenna Racz at 302-943-6643 so we can address your concerns and make things right.
11/7/24 I was told I only needed windshield wipers. I paid $270 to be told that. 8 days later my car had to be towed to Price Honda, and now they text me an estimate of $3552. one of which is a new battery. Car is still there since it's the weekend. What's the purpose of these maintenance checks? I take good care of my car and always take it in for maintenance to Price.
Business response:
Hi, Thank you for sharing your experience, and we sincerely apologize for the inconvenience this has caused you. We understand how frustrating this situation must be, especially after trusting us with your vehicle's maintenance. Please reach out to Jenna Racz at 302-943-6643 so we can look into this matter further and work toward a resolution. We truly value your business and hope to have the opportunity to make things right.
Poor customer care and service department care
This routine maintenance visit went well. I am, however, totally turned off by the TEN months (and still counting) delay in the Honda Corporation getting out the fuel pump part to correct the hazardous recall on my vehicle. Seems very much like Honda just doesn't care about their vehicle safety.
Business response:
Hi, We appreciate your feedback regarding your routine maintenance visit, and we sincerely apologize for the delay in addressing the fuel pump recall. Your safety is our priority, and we would like to assist you further. Please reach out to Jenna Racz at 302-943-6643 so we can address your concerns. Thank you!
you never reset radio/clock after installing a new battery.
Business response:
Thank you for your feedback. We apologize for not resetting the radio and clock after your battery installation. Please reach out to Jenna Racz at 302-943-6643 so we can assist you further. Your satisfaction is important to us!
Didn't do all the work paid for
Business response:
Hi there, we're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to Jenna Racz at 302-943-6643 directly so we can resolve the issue and ensure that all the work you paid for is completed to your satisfaction.
I blew out a tire on my new Honda,Passport. I hit a curve, my fault. Honda replaced my tire and my service was great. Hondas prices for my tire are way higher then other places for exact same brand and tire. My issue is prices, why do they need to literally price galuage us all!!
Business response:
Hi, Thank you for sharing your experience. We're glad to hear the service was great, but we understand your concerns about pricing. Please feel free to reach out if you'd like to discuss this further.
Frequently asked questions about Price Honda Dover
How is Price Honda Dover rated?
Price Honda Dover has a 4.7 star rating with 4,875 reviews.
When is Price Honda Dover open?
Price Honda Dover is closed now. It will open at 9:00 a.m.