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Price Honda Dover
- Car Dealers
- Dover, DE
About this business
Location details
4567 S Dupont Hwy, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Good thing that there weren't any problems with my car, because they are very slow.
Business response:
We appreciate you taking the time to leave a review for Price Honda. We'll work on improving our service speed to make your next visit quicker and more convenient.
The next day all the oil leaked out because the oil pan plug was not properly installed
Business response:
Hi there, we truly regret to hear this happened. An oil leak caused by a loose plug is not something you should ever have to experience, and we understand how stressful and inconvenient this must have been. Your safety and peace of mind are very important to us, please contact Jenna Racz at 302-943-6643 as soon as possible so we can address this immediately and make sure you're fully taken care of.
The lady who wrote my service ticket tried to make me pay for my prepaid oil change that had not expired. She ignored my expiration date of 8|29th. She also told me that I would have to pay for the tire rotation that was supposed to come with the prepaid service. So, I did not receive the tire rotation. A gentleman checked me out and corrected her error of trying to charge me, but she did not give me the tire rotation.
Business response:
Thank you for sharing your feedback. We apologize for the confusion and inconvenience regarding your prepaid oil change and tire rotation. We are glad the error was corrected at checkout, but we understand your concern about not receiving the tire rotation. Please reach out to Jenna Racz at 302-943-6643 so we can make sure your tire rotation is completed.
I was charged $79.00 (in addition to getting an oil change) for a tire rotation that is free when you get an oil change at triple. Last time they will see me except for recalls.
Business response:
Hello, we are very sorry to hear about your experience and the confusion regarding the tire rotation charge. We want to make this right and clarify any misunderstanding. Please reach out to Jenna Racz at 302-943-6643 so she can assist you directly.
I paid over $100 for an oil changed and I they didn't bother putting in any washer fluid. Also, the mechanic left a wrench in the engine compartment.
Business response:
Hi, we apologize for the inconvenience and oversight during your service visit. Your feedback is important to us, and we'd like to resolve this as quickly as possible. Please reach out to Jenna Racz at 302-943-6643 so we can assist you further.
Liked- took less time than expected Didn't like - felt stranded w no loaner car or good transportation
Business response:
Thank you for your feedback. We're glad your service was completed quicker than expected, but we're sorry to hear the lack of transportation options left you feeling stranded. We'll share this with our team to help improve the experience moving forward.
I put 2 stars because they did not put sticker on driver side window and I notice oil low on line make me so disappointed and I put little add on oil. I will not return to Honda Dealer service I will look different place in future.
Business response:
We're sorry to hear about your disappointment. Regarding the window sticker, Honda recommends waiting until the vehicle's maintenance minder light on the dash alerts you that service is needed, which is why we don't place stickers on the windows. We understand your concern about the oil level and appreciate you bringing it to our attention. If you would like to discuss this further, please feel free to contact Jenna Racz directly at 302-943-6643.
Appt was scheduled to address wire harness affecting rear camera recall. Was told repair would take approximately two hours. . Received phone call about an hour later that they didn't have all the parts they needed to complete recall and needed to keep my vehicle overnight. They offered a loaner car but didn't need it since had another vehicle at my disposal. When I returned a couple days later to pick up the car they at first coukdnt find it and wanted to know if maybe it had been serviced under a different na... read more
Business response:
Thank you for taking the time to share your experience. We're truly sorry for the inconvenience and frustration this caused. We understand how disappointing it must have been to schedule a recall repair only to find out the necessary parts weren't available and then experience confusion when picking up your vehicle. If there's anything we can do to address this further, please don't hesitate to reach out to Jenna Racz at 302-943-6643. We appreciate your patience and hope to provide a much better experience next time.
I was set to travel down to Dover De from Philadelphia Pa to test drive a BMW 740i on Saturday before Memorial Day, when I found out they had moved the car to Rehobeth Beach De on Friday after setting up and confirming that I would be test driving the vehicle only to be told the car had been taken to their other location and the car would be back the next week.
Business response:
Hi, We're sorry for the inconvenience you experienced with the vehicle location and scheduling. That situation doesn't meet the standards we aim for at Price Honda. Please reach out to Ricky Havelow, our General Sales Manager, at rhavelow@priceautogroup.com so we can make this right and assist you further.
Frequently asked questions about Price Honda Dover
How is Price Honda Dover rated?
Price Honda Dover has a 4.7 star rating with 4,875 reviews.
When is Price Honda Dover open?
Price Honda Dover is closed now. It will open at 9:00 a.m.