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Mazda of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Location details
149 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Everyone was extremely helpful and not pushy. Ross went out of his way to assist me although they were short staffed that day. Naim from finance was very pleasant to deal with as well.
Business response:
Thank you so much, Lisa, for your kind words! We're delighted to hear that Ross and Naim made your experience a positive one, even on a busy day. It's important to us that our customers feel well taken care of without any pressure, and we're glad that came through in your visit. We'll be sure to share your feedback with the team. If you need anything in the future, we're here to help!
Frequent communication on inventory and service specials. Transparent pricing of both their cars and service.
Business response:
Thank you for your feedback, Ryan! We’re glad to hear you appreciated our frequent communication and transparent pricing. It’s important to us that our customers are well-informed and satisfied with their experience. If you have any more questions or need further assistance, please don’t hesitate to reach out!
The staff were excellent! Very friendly and helpful. Ross Pierre is a great guy; he wasn’t pushy but informative. He even put on my wheel locks himself, since Service was super busy!
Business response:
Thank you for sharing your positive experience, Lisa! We're so glad to hear that Ross and our team provided excellent service and made your visit enjoyable. It’s great to know Ross went the extra mile for you. If you need anything else, don’t hesitate to reach out!
Fantastic customer service, the entire process was completed according the expectations, and in a timely manner.
Business response:
Thank you so much for the great review, WZ! We're thrilled to hear that you had a fantastic experience with us and that everything was completed to your satisfaction. If there's anything more we can do for you, feel free to let us know!
Ross Pierre was extremely helpful as well as not super pushy. He even put the wheel locks on himself because service was busy. I highly recommend this dealership!
Business response:
Thank you for your kind words, Lisa! We're delighted to hear that Ross Pierre provided you with helpful and considerate service. It's great to know he went the extra mile to ensure you had a positive experience. We truly appreciate your recommendation and look forward to serving you again in the future!
Everyone we worked with had impecable customer service and truly helped us get the best deal on our lease. Seamless transaction and we are so happy with our new Mazda.
Business response:
Thank you so much for your wonderful review! We’re thrilled to hear that our team provided impeccable customer service and helped you secure the best deal on your lease. It’s great to know you’re happy with your new Mazda. If you need anything else, we’re here to help!
Roque was awesome. He worked with us to ensure best deal. Recommend him/MazdaOfNewRochelle 100%
Business response:
Hi, Thank you for the great feedback! We're thrilled to hear Roque helped you get the best deal. We appreciate your recommendation!
They were fine and provided me with the best deal I could find. But I had a hard time after I took possession of the car. They made an $1100 error in their favor which was difficult and aggravating and took a few days to resolve. The culprit was their internal communication system. I couldn't reach the people I needed and nobody bothered telling me they were off those days. I thought I was being ghosted. Ultimately resolved (thanks Naim).
Business response:
Hi, Thank you for your feedback. We’re glad to hear you found a great deal with us, but we’re sorry for the difficulties you faced afterward. We apologize for the error and communication issues, and we appreciate your patience as we resolved the matter. Thank you for acknowledging Naim’s efforts to help.
They were professional and listened to what I was looking for in a car. Met my budget
Business response:
Hi, Thank you for sharing your experience! We're glad to hear that our team at Mazda of New Rochelle was professional and attentive to your needs. Meeting your budget and finding the right car for you is always our goal. We appreciate your feedback!
Frequently asked questions about Mazda of New Rochelle
How is Mazda of New Rochelle rated?
Mazda of New Rochelle has a 4.6 star rating with 5,446 reviews.
When is Mazda of New Rochelle open?
Mazda of New Rochelle is closed now. It will open at 9:00 a.m.