Gateway Kia of North Brunswick NJ

Liesa G. 

on Yelp

11 years ago

Go elsewhere. They claim they can help anyone, they can't. They basically told me my Pontiac was worthless and that I should "let the bank take it back". So basically they told me I should let it get repossessed by the bank, ruin my credit and than they can help me. I only owe about $1,500 more than my Pontiac is worth. They did not even look at it, they wanted to give me $0 for my trade. My car is 11 years old and only has 76,000 miles. Not professional people, they will waste your time. Any dealer that suggests a reposs... read more

Robert F. 

on Yelp

11 years ago

I feel totally screwed after leaving this dealership with a new Kia. I told them of my wants and needs in a new car and the salesman listened for a while but then they wanted my social security number. Wanted: 1) Good gas mileage-at least in the mid 30's per gallon. 2). NO Rental! (because I drive too many miles for business) 3). Blue tooth for business purposes. At first I declined after about an hour and a test drive they convinced me that they could better work with me on the financing end if they could see my cred... read more

Tracy C. 

on Yelp

12 years ago

I went there because they wanted me to turn my lease in early after about 4 hours of going back and forth on prices I finally shook hands and agreed to a monthly payment of $263. When I got my first bill it was for $375 I though it must be a mistake but apparently I signed all the paper work with that price even though my sales person remembered me and our agreement Leon at management treated my like crap and basically told me he cant help me. I then sat there for 2 hours without management helping me or for that matter even... read more

Brandon F. 

on Yelp

12 years ago

Terrible service and customer relations. DO NOT BUY A CAR FROM THIS COMPANY!!!!! They use high pressure sales tatics and will do everything to force you into buying a car. They took and held my car keys from me and when i asked for them back they kept saying they would return them later once we had decided on a deal. THAT IS A CRIME, I spent 6 hours there and was finally sucked into leasing a car. I was charged way to much for the car and in my contract I actually payed more then what the car is valued for. I tried to call t... read more

Nic O. 

on Yelp

12 years ago

Over 2 hours for an oil change with an appointment. Lousy waiting room and vending machines offered instead of complimentary drinks. You would think they would at least have enough chairs (that were at least comfortable) to accommodate their guests who are waiting unacceptable amounts of time. Take your service needs elsewhere! 

Richie J. 

on Yelp

12 years ago

In 2011, I purchased a forte koup, 2 years later at 13, 530, my battery light came on, took it to gateway kia, the service manager said my alternator malfunctioned, he said he would order me a brand new one. I never got one phone call or updates on my car while in there possession, I picked up the car 2 days later and found out they put a Re- Manufactured alternator in not a new one as promised, on top of that when I got the car back I noticed 3 paint chips on my hood that weren't there when I dropped the car off.. I was t... read more

Gloria N. 

on Yelp

13 years ago

Got a call that stated that we qualify for a key for key exchange & in turn a lower monthly payment could follow. It's a LIE they just try to get you into the dealership to fall in Love with a new car & the payments of both cars a rolled in together . So if Manny Lopez calls you to offer you a time sensitive offer -DON'T FALL FOR IT! Run far away from this offer 

Loren V. 

on Yelp

13 years ago

My husband went there this week to buy a Sorento and got the run around from the sales guys to the manager. He wanted to get the deal worked out by the weekend but no luck. Gave them 3 opportunities, told them paying by CASH and they dropped the ball each time. They are incompetent and will waste your time. Go elsewhere! 

ella j. 

on Yelp

14 years ago

May 2011, Gateway Kia offered $5000.00 off the price of any Kia Soul. In checking their web site the Soul's starting price was low $13K. I checked the options I wanted and the price on the site was high 14K to mid 15k. I called the dealer to see if the offer was true. It was!! The salesman took my contact info including my ss#. I explained I would be putting down an additional $3-$4k and I was looking for a payment of around $150.00/mo. I was told that was 'do- able' . I was told he would call back the next day so we c... read more