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Daytona Kia
- Car Dealers
- Daytona Beach, FL
About this business
Location details
510 N Nova Rd, Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very unprofessional repairs and shady business One of the technicians drove my car into a curb and cracked the front bumper, kia keeps trying to fix the damage with bondo and fiberglass and refuse to use a professional to do the repairs properly. Ive talked to many licensed autobody shops and everyone of them have told me that the work is substandard. So again when the bumper cracked because of poor repairs they tell me I must have hit something. And that if I want anything done to sue them, very shady and unprofessional. I ... read more
The worst experience of my life! Lied to, manipulated and sexually harassed. Keith and Ross suggested that voluntary surrender the car I wanted to trade in and said I have a 3 day return policy. Jason, in finances validated that I have three days to return the vehicle. I went to return the vehicle and I was told there was no such thing, the three days is to exchange the vehicle. Ross went on to sexually harass me and even went on to send me a text saying “try not to dream about me tonight”. Long story short, besides the sexu... read more
Diagnostic-light on Could not for sure tell me what was wrong after a day and a half with my car at dealership. Very frustrated because my Kia was in for service for the same problem earlier.
warranty work I came in to receive the work when the part came to the dealership, an met with Joe, your service rep who was great. He took charge of everything and made sure it was done right and on time. As far as your waiting room goes it has dropped in appearance to the past.
Bad Experience We stopped in on Saturday August 3 2019 to look at the new telluride. Salesman promptly came out and we let him know what we were looking for. He never introduced himself or gave us a business card. He briefly explained the difference in models and proceeded to tell iris that he could not keep them on the lot. He then began trash talking DeLAnd Kia and Orlando Kia dealers on hidden charges and deception about their businesses. He never stated when he would get more in or seem enthusiastic about trying to sell ... read more
Business response:
First and foremost we would like to thank you for stopping by our store and for the review. We are constantly looking for ways to better ourselves and appreciate the feedback. With that being said, I am sorry to hear that your visit was anything less than excellent. Our customers are our top priority and we do strive for excellence. Just to clarify, being that the Telluride is such a new model to the Kia lineup everyone is wanting them which keeps them difficult to keep in stock. When we place an order for them, it is up to ... read more
They never answer the phone My car came with a defective break caliper. I went there twice only to find out the replacement part had not arrived. I tried calling today and the service department failed to answer the phone.
Business response:
My name is Christine Frederick and I am the customer service director. I am sorry to hear that your car had an issue with the break caliper. However it looks like the part was ordered for you and the Service Manager made several attempts to call you to let you know it came in, however your phone that we have on file is not a good phone number. He also sent a number of emails to let you know the part was in, also of which you did not open the emails that were sent to you. While we do apologize for the issues with our phone sy... read more
Unprofessional and offensively impolite service. The customer service I received this evening was by far the worst I have ever experienced. The sales manager was nasty and rude and his lack of communication skills was amusing. Needless to say, I walked out of there and will never return.
Business response:
Hello, my name is Christine Frederick and I am the Customer Service Director for Daytona Kia. We would first and foremost like to apologize for the experience you had during your visit with our showroom. We do strive for excellence in customer service and our customers are our top priority. I would certainly appreciate if you could reach out to me so that I may resolve the issues you had during your visit and do my best to amend them. I can be reached either by phone at 386-259-1599 or by email at christine@daytonakiamitsu.c... read more
Bait and Switch We saw a picture of a red 2008 chrysler sebring convertible advertised on letgo app for $5299 item number# M7624B available at daytona kia with 79,000 miles. We messaged the dealership inquiring if it's silll available before we drove there as it was about an hour away. Upon arrival, we couldn't find the car on the lot, so my husband went inside and asked a salesman for the red chrysler. At first, he said he wasn't aware of any sebring convertible but checked his laptop and found two of them. My husband asked... read more
Business response:
Mr and Mrs Shaw, first and foremost we would like to sincerely apologize for the experience you had with our dealership. Secondly we do appreciate the opportunity to earn your business. Just to clarify things, we do have two locations Daytona Mitsubishi and Daytona Kia. We recently split our stores about a year ago and are still working out the kinks as far as separating the inventory online which is what looks like what happened about the miscommunication in vehicles upon your arrival. The red Sebring you saw online was act... read more
My personal property was stolen! I went in to the service department for some minor recalls. While my vehicle was being serviced my property was taken from my vehicle. When I called the dealership to make a report, I was patronized and never got to even speak to a manager. I love my Kia, but don't go to Daytona Beach Kia!!
Business response:
Hello there, this is Christine Frederick and I am the customer service director for Daytona Kia. I would first and foremost like to say thank you for the opportunity to earn your business and secondly sincerely apologize for your inconvenience. Our customers are our top priority. We take the utmost pride in our customer service and something like this is not taken lightly by any means. I would like to hear more about your experience to see if there is anything more I can do to resolve the issue. Please either reach out to me... read more
Frequently asked questions about Daytona Kia
How is Daytona Kia rated?
Daytona Kia has a 4.5 star rating with 10,983 reviews.
When is Daytona Kia open?
Daytona Kia is open now. It will close at 6:00 p.m.