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Daytona Kia
- Car Dealers
- Daytona Beach, FL
About this business
Location details
510 N Nova Rd, Daytona Beach, FL, 32114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Do not follow though with complete deal I leased a 2019 stinger from there , turning in a 2017 Mercedes Benz on a lease they told us they would pay the lease OFF IN FULL which was 4 mnt and turn in fee THEY DIDNT DO IT ! They stuck us with a 633.00 payment to Benz I called them was talked to like a piece of garbage by there manger who said I quote. GET IT FROM UR SALE GUY IAM NOT PAYING IT ! So now Kia of Daytona WELL DEAL WE OUR LAWYER ! They are the most unprofessional Bunch of people we ever dealt with . Call corporate sp... read more
Business response:
We at Daytona Kia take a huge amount of pride in servicing our customers to the fullest and making sure they are completely satisfied. We are the highest rated Kia Dealership in Florida and take false accusations very serious. We did not trade in your Mercedes, you personally returned your lease to Mercedes and were responsible for all remaining payments, fees, wear, and damage. We have no way to calculate lease termination fees and damage/wear with another Manufacture. We are sorry for any confusion and hope you enjoy your ... read more
Bad inspection results Inspection results showed 2mm left on front brakes and 3mm on rear brakes; service advisor recommended replace front brakes and bleed brake system. I took car to an independent garage for a second opinion; they said brakes are good for another 15-20K miles and recommended NOT replacing the brakes.
Inept I wouldn’t waste my time with this dealership which is exactly what happened to me. I was prepared to spend $50k on a car and they couldn’t provide me with trade in value or the cost of the Telluride I was looking to buy. Zero,zed, not a snow balls chance I would go there again!
Horrible Experience! The sales people are pressured me into a different car, other than the car I wanted. I came in with the car I researched and wanted, but they told me that car was not available. I asked if it was already sold, but it was not...they just wanted me to purchase a more pricey car.
Business response:
Good morning, my name is Christine Frederick and I am the customer service director for the dealership. I am reaching out to you try and understand what may have happened during a visit to our dealership that was so unpleasant you tagged everyone in the sales department. I would like to help resolve any issues you may have had. Please either give me a call at 386-252-7000 or email me at christine@daytonakiamitsu.com.
Disappointing I called since I was taking a 2 hour drive to go to this location. I was connected with Brian in sales he was very nice and informative on the ph. Told me I could get the deal no money down 199.00 a month payment and 5000. Off (I wrote it all down). When we arrived we test drove two models at this point I was ready to make a purchase. This is where it went down hill. The intrest rate and payment came back high so I declined. He asked multiple times what I was looking for in a payment and I repeated myself. He s... read more
Business response:
Mel, we certainly do appreciate the opportunity to earn your business as well as for the constructive feedback. We did try very hard to get to where you were trying to be payment-wise as well as spent several hours trying to find the right vehicle to suit your needs. Unfortunately we cannot always help with every financial and credit decision of the lenders, at times it is out of our control. We would like to sincerely apologize for not being able to help you and urge you to contact a member of management if there is anythin... read more
passenger right side heated seat Dealer well not stand behind there Vehicle after the sale i have 2018 Kia sportage with a issues right passenger heated seats . after bringing the issues to the service Mr. Chris Doup stated that they would start a investigation witch consisted of them bring in some young man to tell me that the issue was not with the seat and the sun caused L shape disfiguration to the right side passenger seat. when i did not agree to such a preposterous assessment picture where taking along with a statemen... read more
Business response:
Bubba, we would like to sincerely apologize for any inconvenience you may have had during your visit with our service department. We try to make sure that every situation is handled with care in the proper manner so as to ensure your complete satisfaction with our dealership. Please don't hesitate to reach out if there is anything more we can do to help try and resolve any issues you may have experienced.
Tire install and alignment. Install 4 tires and alignment. Almost 3 hours, would probably have been more if I did not complain. Despite what the "book" says it should take a tech to do this job, I find it hard to believe that it takes 3 1/2 hours to install new tires on a vehicle (3 yrs. old). Now I see why the customers are kept in a waiting room where they cannot see the techs work.
Business response:
Mr Brelsford, On behalf of our service department I would like to apologize for the inconvenience you experienced while visiting our dealership for your car's servicing needs. While we may not be perfect, we do strive for excellence and our customers are our top priority. We do absolutely appreciate the opportunity to earn your business and value you as a loyal customer of ours. Please do not hesitate to reach out if there is anything more we can do to help resolve any issues you may have encountered. I can be reached either... read more
Unprofessional They offered a military discount, but they do not know their own fine print. We provided documentation for discount, they contacted us later wanting more. The dealership mismanaged our bank check, we had to go back to bank to get another one issued. Adult supervision needed.
No eye to detail lots of little mistakes So far, my experience with Kia has been bad, lots of marginal mistakes, no eye to detail on their part. I mean they are friendly and all, but don't seem to be on the ball. Each item would not be an issue on it's own but they add up to a distressing picture of incompetence on the part of this organization. Up until the last couple interactions I was fine with their mistakes, but I have yet to have an interaction with them were they do not commit basic errors. 1 - Was misquoted some num... read more
Business response:
Mr. Carey First and foremost I would like to apologize for the issues you have had with our dealership, and thank You for purchasing your Rio with us. I would like to take the time to address these issues. As the Service Director of this store I am committed to building a team that can deliver the best service experience we can. We are not perfect , but we strive to be better each day. Items 1-2. I will forward these sales / finance office concerns to the General Manager so that we can learn from our shortcomings. There is n... read more
Frequently asked questions about Daytona Kia
How is Daytona Kia rated?
Daytona Kia has a 4.5 star rating with 10,983 reviews.
When is Daytona Kia open?
Daytona Kia is open now. It will close at 6:00 p.m.