This profile has been claimed by the business owner or representative.
Coast Buick GMC
- Automotive
- Port Richey, FL
About this business
Location details
10133 US-19, Port Richey, FL, 34668, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have had no positive dealings with this dealership. You should run away fast. The first time I dealt with this dealership was about 4 years ago. I bought a suburban from an owner and thought who better to inspect it than the company that built them. They told me it was in great shape but suggested carbon cleaning and a transmission fluid exchange. I bought the vehicle and had them take care of the suggestions they made. Little did I know that a fluid exchange is the kiss of death for the transmission and literally had issu... read more
Poor customer service and very deceitful We purchased a CERTIFIED 2014 Buick Encore. There was no negotiation of the price. We plunked down $4K and financed the rest.We even bought extended warranties. The saleman, Chris Sims, kept stating to look at the CarFax. Such a great car! After all the paperwork was processed and we were preparing to leave with the car, we were handed ONE key. This is a CERTIFIED car, right? Why only one key? We were told it would be $200 for another key. All of a sudden there is this attitude. "Afte... read more
Business response:
We are sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact our Customer Relations Manager, Cassi Long, atCassiLong@edmorse.com.Ed Morse Corporate Offices
Fees, fees fees Beware if you are buying a used car from Ed Morse Mazda. Two thousand in fees , plus tax. Read your paperwork completely. Also steer you into five year loans. Was told three year was not available ...so banks can suck more interest out of you.
Business response:
We are concerned to hear about your recent experience. We take customer satisfaction very seriously, sincerely apologize for any inconvenience, and would appreciate an opportunity to speak with you. Please feel free to reach out to our General Sales Manager, Terry L. Bedard, at TerryBedard@edmorse.com. Ed Morse Corporate Offices
please go anywhere else offered a lower price on a vehicle,they responded that the price doesn't change...they don't haggle...2 days later the price lowered almost to what I had offered, then a week later it was at the price I offered,then ended up even lower...come on guys..i think the salesman was brian, feel very bad for him losing out on a sale...would never go back,obviously. then I called corporate headquarters, talked with someone who in turn got ed morse to call me back and asked if I wanted to purchase the vehicle s... read more
Business response:
We take customer satisfaction very seriously. We understand that you have spoken with our General Manager, Mark Cattran, several times and that you are not interested in buying a car at this time. Should that change, we wish you luck in your future car buying process. Ed Morse Corporate Offices
Vehicle stolen My name is Sheri Herberholz. Ed Morse in Port Richey STOLE my leased car! The car had been in 12 times for repair. The car kept losing power! The last time was about six weeks ago on the freeway. I had the convertible top down. My little 7 year old grand daughter was in the back. THE CAR DIED! AGAIN! A semi behind us nearly killed us! The cars behind him were going every which directions. Horns blasting. My granddaughter has nightmares over this! I got the car back to Ed Morse Buick in Port Richey. It was a su... read more
Business response:
Sheri, we are very concerned to hear about this. The safety of our customers is our top priority and we take this very seriously. We would appreciate an opportunity to speak with you about this matter. Please feel free to reach out to our Customer Relations Manager, Margaret Anderson. She can be reached at MargaretAnderson@edmorse.com. Ed Morse Corporate Offices
Disorganized rude and really sketchy If I could rate it lower I would. Where do I start so the first thing is they sneak a theft protection fee into the contract for 450.00. It doesn't stop there they won't remove it despite they don't disclose it via true car or any place else. The finance guy openly argues with customers and really it was quite embarrassing. Beware they will not haggle even over a few hundred dollars even though they are not a no haggle dealer. Funny the car we had an appointment to look at was lost? Yup l... read more
Business response:
Paul, we are concerned to hear about your recent experience at our dealership. At Ed Morse, we pride ourselves on providing excellent customer service and would appreciate an opportunity to speak with you about this situation. Please feel free to reach out to our General Sales Manager, Brian Marinelli, at brianmarinelli@edmorse.com. Ed Morse Corporate Offices
Unprofessional saying it mildly!!! Had appointment at 1:30 9/23/19 for brake inspection. Never looked at my car until morning of the next day. They called me to tell me it’s ready T 10:04 get there it’s not ready need to wash it I told them I had to go washed it anyway!! Then parked it and didn’t give keys to service department. Got out at 11:10am. I WOULD NEVER RECOMMEND THEM.
Business response:
Dan, we sincerely apologize for any inconvenience. We take customer satisfaction very seriously and hope to have another opportunity to prove that to you. Should you wish to discuss this matter further, please feel free to reach out to our Service Manager, Mario Barbara. He can be reached at MarioBarbara@edmorse.com. Ed Morse Corporate Offices
Maintenance Bill in the service department is the best. He is very thorough when explaining everything to me. His customer service skills are fantastic. I was disappointed however with the finance person I spoke with when trying to get prices on extending my maintenance warranty. The prices were over exaggerated and the person I was speaking with about this jumped back and forth from the warranties he was explaining which was very confusing. Additionally, any question I asked he was very short with me. I was quoted $750 up f... read more
Business response:
Thank you for the excellent rating and review, Brandi!
I have a 2015 Denali with 23000 miles I can't even get my car in their it seems like a problem to do anything it must be me and they can't lend me a call cause I only have a few totally disappointed I should have bought a Hyundai
Business response:
Thank you for bringing this to our attention. We hold high expectations of our staff when it comes to customer service and it's disappointing to hear that you did not experience that amongst the entire team. We hope that we have another opportunity in the future to prove that to you. If you need anything further, please don't hesitate to reach out to Mario Barbara, Service Manager, via email at MarioBarbara@edmorse.com. Thank you, Ed Morse Corporate Offices.
Frequently asked questions about Coast Buick GMC
How is Coast Buick GMC rated?
Coast Buick GMC has a 4.5 star rating with 2,172 reviews.
When is Coast Buick GMC open?
Coast Buick GMC is closed now. It will open on Monday at 8:30 a.m.